3-Star Hotels in Saint James, Jamaica

This place is old and needs a complete renovation. My room was changed to one worse than what I had. There was dirt on the floor as you entered the room and there was hair on the floor in the bathroom and the tub was disgusting.

The resort was very beautiful an private. Everyone was very nice an helpful. When I return I would like to stay at toby's again.

We rented the banquet hall for our mothers 80th birthday. From beginning to end EVERYTHING was superb. The event manager Marsha was friendly, easy to communicate with and extremely responsive to all our needs she helped with every detail although we were planning the event from overseas! We continued to be be thrilled when we arrived! The space was beautiful and set up was seamless! The food was excellent we received multiple compliments regarding how good the food was from both our foreigner and local guests. Janet and Shane were wonderful! Top notch crew all around thank you Marsha and team for making the evening so special. I highly recommend!!!

Not the best experience at check in. Rooms were not ready for us and many other guests. No towels available before and after we went to the beach. The customer service however was awesome. The employees did their best to make us comfortable in the situation. The hotel itself was good. Food was ok. The beach was good. Be aware there is a cost for the chairs. Unfortunately we only got to use it for about an hour during our over night stay because it closed early and opened late.

We have stayed nearly a week in the holiday inn resort montego bay in jamaica and we were very happy when we left. First of all, we has to say, the resort itself has a very very beautiful beach, calm ocean, what is good for kids, and the gardens/surroundings are nice as well. So we give it the 2 points. But that is almost all what is good about this place. Here is a list of things we did not like about our stay: - Before our arrival we emailed to the resort a few times (about 3 weeks before arrival date) because we had some questions about our stay, all our emails remained unresponded - upon arrival nobody welcome me as IHG diamond member - upon arrival i did not received my IHG welcome points, i had to asked 2, 3 times the following days - Upon check in we got a room, what was told to us, it would be a room upgrade. The room was horrible and we did not like the view. So we asked for another room (by phone). We were told, a bellman will come and pick our lagguage and bring us to another room. But the bellman did never appear, so we had after 12hrs. of flight, with 2 small kids, to carry our things by ourselves back to reception - after beeing in new room, we could not close the balcony door, it was broken, the maintenance we had to call twice until finally somebody came - there is a safe in room but no instruction, we had again to call some technician to explain this to us - there is a huge fridge in room, but no possibility of bringing drinks to room, only by purchase from store, what is non sense in an all inclusive resort - we got told upon check in, we can use vip club for eat and drink, when we arrived there, they told us, kids are not allowed in there, so we had to search another place to eat, nobody inform us about that policy, we were tired and just want to eat sth fast. by the way at this time we were only guest in that vip club, who would we bother then? - many times in restaurant the soft drink machine runs out of all soft drinks, so we has to drink from 1,5L plastic bottles and share them also with other guests. Assistant manager told us, it is because they ran out of Co2 so they are not able to run the soda machines. Surprisingly the soda machines worked few steps away from the restaurant, at barefoot (pool bar). - For drinks everywhere (also at lunch and dinner) they use old looking plastic cups. The plastic cups they wash so quickly, they still smell from other customers, awful. Not hygienic. - staff who deal with food in restaurant or at the bars are not wearing any gloves, they touch dishes or sometimes also food directly with bare hands, very unhygenic!!! (see picture) - some food you see every day, it looks like from 3 days ago and just heated up. It is like „for the guests just the rests“ theme - there are all day and evening some plates from other guest with remaining food in the hallway, very unhygenic and looking not very tasty (see pictures) - all corridors are also full of sacks with used blankets, feels

The staff was quite friendly. Simple check on process. My room had a great view and my bed was comfy. It was quiet and relaxing. One thing I would want to see is soaps in the bathroom and a more thorough cleaning process in the shower.

This place is old and needs a complete renovation. My room was changed to one worse than what I had. There was dirt on the floor as you entered the room and there was hair on the floor in the bathroom and the tub was disgusting.

The resort was very beautiful an private. Everyone was very nice an helpful. When I return I would like to stay at toby's again.

We rented the banquet hall for our mothers 80th birthday. From beginning to end EVERYTHING was superb. The event manager Marsha was friendly, easy to communicate with and extremely responsive to all our needs she helped with every detail although we were planning the event from overseas! We continued to be be thrilled when we arrived! The space was beautiful and set up was seamless! The food was excellent we received multiple compliments regarding how good the food was from both our foreigner and local guests. Janet and Shane were wonderful! Top notch crew all around thank you Marsha and team for making the evening so special. I highly recommend!!!

Not the best experience at check in. Rooms were not ready for us and many other guests. No towels available before and after we went to the beach. The customer service however was awesome. The employees did their best to make us comfortable in the situation. The hotel itself was good. Food was ok. The beach was good. Be aware there is a cost for the chairs. Unfortunately we only got to use it for about an hour during our over night stay because it closed early and opened late.

We have stayed nearly a week in the holiday inn resort montego bay in jamaica and we were very happy when we left. First of all, we has to say, the resort itself has a very very beautiful beach, calm ocean, what is good for kids, and the gardens/surroundings are nice as well. So we give it the 2 points. But that is almost all what is good about this place. Here is a list of things we did not like about our stay: - Before our arrival we emailed to the resort a few times (about 3 weeks before arrival date) because we had some questions about our stay, all our emails remained unresponded - upon arrival nobody welcome me as IHG diamond member - upon arrival i did not received my IHG welcome points, i had to asked 2, 3 times the following days - Upon check in we got a room, what was told to us, it would be a room upgrade. The room was horrible and we did not like the view. So we asked for another room (by phone). We were told, a bellman will come and pick our lagguage and bring us to another room. But the bellman did never appear, so we had after 12hrs. of flight, with 2 small kids, to carry our things by ourselves back to reception - after beeing in new room, we could not close the balcony door, it was broken, the maintenance we had to call twice until finally somebody came - there is a safe in room but no instruction, we had again to call some technician to explain this to us - there is a huge fridge in room, but no possibility of bringing drinks to room, only by purchase from store, what is non sense in an all inclusive resort - we got told upon check in, we can use vip club for eat and drink, when we arrived there, they told us, kids are not allowed in there, so we had to search another place to eat, nobody inform us about that policy, we were tired and just want to eat sth fast. by the way at this time we were only guest in that vip club, who would we bother then? - many times in restaurant the soft drink machine runs out of all soft drinks, so we has to drink from 1,5L plastic bottles and share them also with other guests. Assistant manager told us, it is because they ran out of Co2 so they are not able to run the soda machines. Surprisingly the soda machines worked few steps away from the restaurant, at barefoot (pool bar). - For drinks everywhere (also at lunch and dinner) they use old looking plastic cups. The plastic cups they wash so quickly, they still smell from other customers, awful. Not hygienic. - staff who deal with food in restaurant or at the bars are not wearing any gloves, they touch dishes or sometimes also food directly with bare hands, very unhygenic!!! (see picture) - some food you see every day, it looks like from 3 days ago and just heated up. It is like „for the guests just the rests“ theme - there are all day and evening some plates from other guest with remaining food in the hallway, very unhygenic and looking not very tasty (see pictures) - all corridors are also full of sacks with used blankets, feels

The staff was quite friendly. Simple check on process. My room had a great view and my bed was comfy. It was quiet and relaxing. One thing I would want to see is soaps in the bathroom and a more thorough cleaning process in the shower.