4-Star Hotels in Penang, Malaysia

The best accommodation so far with a variety of facilities like a gym, sauna, and swimming pool. The unit provided was also in good and clean condition, with basic needs such as a refrigerator, water purifier, android tv with a netflix account, and even a washing machine provided. Will definitely come back again in the future 😍

A Fantastic Stay in Prai! We had a wonderful experience at Citadines Prai Penang. The room was clean, modern, and well-equipped with everything we needed for a comfortable stay. The kitchenette and washing machine were especially useful for our family trip. Staff were friendly, attentive, and always ready to help. The location is great—convenient for both leisure and business. Highly recommended for anyone visiting the area!

We book triple room and it was perfect. It has all amenities like coffee 3 in 1 sachets, water kettle, hair dryer , disposable toothbrush and fridge. At night we have a good sleep despite muffled sound from karaoke pub nearby. Parking is free in level 1 and 2. However when checking out from basement, no security guard there during lunch hour to help us scan barcode. The scanner is hard to detect paper barcode . We have to blindly scan for 1 min. This is 1 star for parking. If the receptionist can teach us how to scan..there is 2 paper barcode to scan. Overall it is good value of money.

everything just nice, just I don’t know how to handle the TV although there got tv box available. There got sofa bed can fit 2 ppl, 1 room with double bed, 1 room with single bed (is really small room), 1 bathroom (no need worry about the water pressure), kitchen with water filter, kettle, microwave, fridge, cutleries. House just next to lift, the sound proof at living area not really good, can hear outside ppl walking, room window sound proof ok. The parking locate at 6th floor and quite hard to go up & down, we decide park road side after that.

The check-in process was very slow despite the friendliness and service from the receptionist who was very polite and kind. The room was very comfortable, spacious and clean. The food choices at breakfast were quite limited but worth it. And again, the service of the staff here was top-notch and very good, so well done and thank you to the hotel team for that.

The hotel was very new and thus all facilities were practically brand new. Upkeep was excellent as everything was clean and the water heater and aircon was working well. Room was a bit small but for the solo traveler, just nice and generally well laid out. Although I understand that the in-room fridge was only meant to keep beverages cool, it could have been a little cooler. Also, this information could've been shared as a sticker or note on the fridge so that guests are aware. Location wise was very good, within a 10-15 walking distance of Georgetown and great local food. The service was excellent! Staff were extremely friendly, helpful, responsive and prompt. I would consider staying here again when I next go up to Penang.

I would like to share about experience which we stay, very convenient, very comfortable and nice view of location. Owner was provided facilities very perfect and service. We felt that will come back for next vacation.

Location was great, easy walking distance to a lot of places of interest. Front office and club lounge staff were friendly, informative. I love that they welcome you using whatsapp and you can text them for any assistance. Also top of the list was the 24 hour room service, as I checked in late and room service was available 👍🏻. They advocate green initiatives in the room and since I was staying by alone, i didn’t need daily housekeeping services.

Room and location are awesome Service is poor. Request for room decoration 1 week ago and email to remind them i am reach at 8pm. When i check in to the room nth is done. But front desk still remember charge me the decoration fee. Proven. Nobody check the room before guest arrival. The front office manager or duty manager trying to chill me and offer some meal. I declined. And she done the decorations after this. But after this none of the service recovery done Amenities. Request for extra bath towel. The housekeeping gentlemen ask me to exchange. And he told me he replaced…. Well. What is the point we need to argue about this. Most funny part. Request for RM50 deposit. Make my check out queuing for 10min to get back the money. Why dont just get credit cars hold? You can email me anytime **********************

Had a lovely stay here. The room was clean, spacious, and beautifully done up, really loved the calm, cosy vibe. The café food was tasty with good portions and fair pricing. Location made it easy to get around. There was no in-room WiFi and the TV wasn’t usable due to some maintenance, but I was mostly out, so it didn’t affect me much. The staff were warm, polite, and quick to help with anything I needed. Overall, it was a comfortable and pleasant experience. Would be happy to stay again the next time I’m in the area!