4-Star Hotels in Penang, Malaysia

Check in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.

We have a vacation in penang and stay in this hotel, it is very comfortable and relaxing, nice bed and pillows, full amenities provided, the swimming pool is very fun also, there is complimentary parking provided, location is convenient, close to all the hawkers and food courts, as well as sight seeing places, hotel staff are very friendly and helpful, always attend to our needs, breakfast is good also, we highly recommend this hotel.

The hotel is quite large with convenient parking, and there are many great restaurants nearby. Some attractions are even within walking distance. If I get the chance to visit Penang again, I'll definitely choose to stay here.

M Social Resort Penang is a relatively new hotel, so all the facilities are still quite new. We arrived early, around 1:50 PM, and the hotel staff kindly allowed us to check in, which was great as we could get into our room and rest. We really appreciate that! The first day we checked in, the in-room AI assistant, Xiao Meixi, responded to voice commands, but after that, it basically stopped responding. However, one convenient feature of the AI machine is that you can directly request things from the hotel through it, without needing to call the front desk. Finally, it would be even better if there were more chairs and tables on the balcony and by the pool. Because the hotel has many guests, when you go to the pool, there aren't enough chairs, and nowhere to put your belongings, which is a real shame. Also, they should consider building a playground for children to attract more parents to bring their kids here, so it's not too boring for the little ones. Overall, it's a good hotel.

It was a last minute booking and we also had to extend our stay. The front desk staff was very helpful and accommodating. She deserves 5 stars. Absolutely LOVE the location. (but beware, the Grab's GPS hasn't been entirely up-to-date so the drivers have struggled to find the place)

Staying at The Royale Chulan Penang at the end of the year, I was immediately struck by the hotel's exquisite environment. The understated luxury decor combined with immaculate attention to detail truly conveyed a sense of high-end quality. But the most memorable part of this trip was the warmth provided by a lobby staff member named Devika. Her fluent Mandarin made communication effortless. From the thoughtful guidance during check-in to her meticulous assistance when I checked out on December 13th, everything made me feel incredibly comfortable. Before I left, she proactively helped me call a taxi and confirmed the vehicle details; these thoughtful gestures alleviated the fatigue of travel. ”Malaysian Hospitality” is not just a slogan in Malaysia; it's a genuine sentiment that Devika embodied through her actions. This warm service added an invaluable memory to my trip to Penang. Facilities: Good Cleanliness: Good Environment: Good Service: Excellent, especially the female staff member named Devika in the lobby. She speaks Chinese and provided exceptionally good and attentive service.

Everything is good, except there is no bidet in the toilet. Location wise is very good. Malls were just next door. Walking distance to Cecil street marlet for breakfast and Kimberly night market for dinner. Next to komtar Top and there is a nearby michelin nonya restaurant as well. Room is well maintained n clean. Had a cake at the Hotel cafe but doesnt really taste nice, can skip though 😅 Otherwise, everything is good.

Perfect location, its easy to walk to the old town from the hotel , and its easy to get a grab bike. The room is very comfortable and clean!

I really enjoyed my stay at this hotel! The location is perfect — very central and convenient. For travelers like me who don’t drive, this place is incredibly ideal. You can easily walk to many spots, and getting around is completely hassle-free. The room was clean and comfortable, and the whole experience was wonderful. I would definitely come back again!

Indicated for birthday celebration, ignored remark, no service or extra wow service. Requested for bouquet to deliver to room upon receive, reception keep it till evening until we call to request and reception request guard to deliver to us. Overall hotel grade conventional hospitality. No wow service or beach grade 4 stars feel. Parking need to walk very far to next building of you reach on weekend and if there is event. Noisy and dirty beach due to abandoned wood branches and no maintenance