An experience that exceeded expectations! This established hotel truly delivers star-level service. I loved the European-inspired decor. A special shout-out to Patrick at check-in ā not only did he upgrade me for free, but he also gave me a 'lucky' room number. When checking out, a friendly young man at the door even helped me call a taxi. It was a very satisfying stay, and I'll definitely choose Artyzen again.
Went to Macau with Mr. to see an exhibition. The room was clean, spacious, and the bathroom had a smart toilet, which was excellentš. The front desk staff were warm and polite. This hotel is about 2 km from Senado Square and Grand Lisboa, easily reachable on foot. There are many small shops around the hotel, making dining very convenient. Highly recommend this great hotel!
The hotel's location is excellent, with a bus stop right outside. The airport shuttle bus conveniently stops directly in front of the hotel, which is a huge plus!
While the hotel facilities are a bit old-fashioned, they are complete, and the shower always has plenty of hot water. The staff are enthusiastic and always ready to help!
I really enjoyed the food at the 18th-floor restaurant and the hotel's breakfast buffet. I'll definitely choose to stay here again in the future!
Great hotel with an excellent location and service.
The hotel is incredibly clean and well maintained. Jockey Club metro station is just a few minutesā walk away, and there are plenty of shops and supermarkets nearby. All the famous casinos can be reached within a few minutes by bus.
The view from the room is very nice ā you can even see Zhuhai. Taipa ferry port and the airport are also not far, which is very convenient.
The staff are friendly, professional, and responsive. All our requests were handled promptly, and the reception kindly allowed us to check out one hour later than the official time. thanks to Charles for helping us with the shuttle bus schedules.
The hotel has a very festive appearance, with many rows of large red lanterns at the entrance and an impressive lobby. The room is very spacious, and it was comfortable even with three friends staying together. The breakfast buffet offers a rich variety of delicious food, and they refill items very quickly. Besides cars, there's also a shuttle bus service to and from Hong Kong via the Hong Kong-Zhuhai-Macau Bridge, which is super convenient.
Old Putin didn't see any renovations this time, but it's definitely different from before. The service is still quite satisfactory; the front desk staff, both guys and girls, are very dedicated and responsible. They'll carefully explain how to do things and even help you carry all your luggage upstairs. Although the room isn't as big as before, all the facilities are quite complete. The best part is that they even provide Hermes toiletries! The hotel is right in front of the bus terminal, so you can get anywhere you want to go. It's also convenient to get to Rua do Cunha, and you can even walk to the Ruins of St. Paul's.
The hotel is clean and tidy, with a classic, old-school charm in its hallways and rooms. Since my check-in was on the Mid-Autumn Festival, the hotel even gave me mooncakes. The breakfast tasted pretty good.
Booked 2 rooms with friends and I must day that that the room with garden is one of the best room i have stayed on. Our room have its own garden and itās perfect for having small gatherings with friends.
The room is equipped with a refrigerator and a small pantry in which its very helpful for having small gatherings.
The staff who had helped us check in Richard and May is very nice and professional. Explained us in details what hotel has to offer and we were told to simply call them whenever we needed something
The room with garden is a must book if you are going to stay in Legend Palace. The room is very luxurious, amenities are too notch and the service staff made it the best. Will definitely going back to the hotel and will recommend it to my friends and family.
Very Good
3722 reviews
9.2/10
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IDR 1,269,953
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9.4/10
Outstanding
GGuest UserOverall a solid 4 star. The property is big and new. Casino is well run, odds are not the best (like dealer stand on all 17 on black jack).
Staff are very helpful. My suggestion is for the Frozen Snow attraction. They start handing out ticket at 12pm, but there was like 200 people lining up at 11am already. Instead of just handing the ticket out and have people come back, they make everyone wait in line, just to pick ip the to ticket to come back at a later time. Really wasted an hour or so of 200 people's time.
The waterpark was great.
For tickets to attractions and dinner, you get discount as a hotel guest. However! If you charge the cost to your room, you dont get a discount. I hope this policy is changed as for foreigners, we dont have alipay/wechat pay, so we prefer to charge to room and settle it all at the end.
HHudieFrom December 2nd to 4th, I had a leisure vacation and chose to stay at The Londoner Macao's Grand Suites. The service experience was truly excellent. Check-in is usually at 3:00 PM, and by the time I got to the front desk, it was already past that. The front desk staff informed me that the non-smoking area still needed a bit more time as housekeeping wasn't finished yet, and Deluxe King rooms were in high demand. They offered to upgrade me to a suite and first asked if I minded being a bit further from the elevator. I said I didn't, and they immediately processed the upgrade to a suite. I was able to move into the room right away, and I was very happy with it. For my first night, the mini-bar drinks and snacks were complimentary, which was a thoughtful touch. I was quite hungry and didn't want to go out, so this considerate gesture was perfect. After a two-and-a-half-hour drive and crossing the Hengqin border, I was exhausted and needed to rest, and this really made things convenient for me at that moment. I was very satisfied with the hotel service ā that's the first point.
Secondly, when I checked out on December 4th at noon, I called for a bellboy to help with some luggage. He arrived even quicker than expected, with a genuine smile. He introduced himself as Koenig and said, 'Ma'am, I'm here to assist you with everything.' He was polite and spoke in a very friendly tone. Such a bellboy leaves an excellent impression; he was truly courteous. It's clear the hotel's training program is very effective. Koenig was absolutely a professionally trained hotel staff member, with every action being perfectly executed. He proactively asked about my stay and if I was satisfied with the hotel, and if everything was convenient. His proactive communication with guests shows how much he cares about their experience, which is an excellent quality. Hotels really need frontline staff like this to get feedback on guests' experiences. This has already given me a good reason to choose The Londoner Macao's Grand Suites again for my next stay. I hope the hotel continues to offer more pleasant surprises to its guests. ššš¹š¹
Ssus****This is an older hotel, but it's still very well-maintained. The facilities are comprehensive, and the service is excellent. Luggage storage is convenient, and it's easy to get anywhere by foot or shuttle. It's my favorite hotel when I come to Macau.
MM371987****I was drawn to the Morpheus hotel's exterior on my last visit to Macau, so this time I specifically booked two nights. The room design is very modern, and all the facilities look brand new, almost unique in Macau.
The front desk service was very warm and welcoming. Whether calling the hotel through the Ctrip app on my phone or contacting room service from the room, the service was professional and attentive. Communication was seamless in either English or Mandarin, and all the staff were very patient. There's luggage storage service available both before check-in and after check-out. If early check-in is possible, the front desk will call to notify you. You can walk to the City of Dreams' free shuttle bus to get to the ferry terminal, airport, and other places. Staff members guide you, and the queues aren't too long, making it very convenient for catching flights.
The hotel lobby is next to the COD casino, with shops and restaurants nearby. The hotel gym isn't 24-hour; it opens at 10 AM, requires registration with a staff member, and is relatively small. My room faced Macau University of Science and Technology and the airport, so there wasn't much of a view. Turndown service in the evening included hand cream/essential oil. The fruit platter and mini-bar items were fully replenished each day. The toiletries were a full set from Acqua di Parma, and there was also a Zaha Hadid book in the room.
Overall, it was an excellent stay, and I will definitely choose this hotel again in the future.
GGuest UserGreat hotel with an excellent location and service.
The hotel is incredibly clean and well maintained. Jockey Club metro station is just a few minutesā walk away, and there are plenty of shops and supermarkets nearby. All the famous casinos can be reached within a few minutes by bus.
The view from the room is very nice ā you can even see Zhuhai. Taipa ferry port and the airport are also not far, which is very convenient.
The staff are friendly, professional, and responsive. All our requests were handled promptly, and the reception kindly allowed us to check out one hour later than the official time. thanks to Charles for helping us with the shuttle bus schedules.
AAfeiyuCheck-in took a little longer than expected, but they gave us a room with a view of the Eiffel Tower! The whole place was super new and clean, and we slept really comfortably. Having Don Quijote right downstairs was incredibly convenient, and the cinema was just on the second floor. We booked Zootopia 4D for 4 PM, then went straight downstairs to browse Don Quijote, and finally had dinner at Gin Gin at 6 PM ā a really smooth experience! The food at Gin Gin was also good, with plenty of dishes. The lobster with garlic was better, and the raw oysters were tastier than the ones with cheese. None of the hot dishes were a letdown either. Overall, it was a fantastic choice for a relaxed holiday.š«š»
SShuangzizuopingguoThe hotel has a very festive appearance, with many rows of large red lanterns at the entrance and an impressive lobby. The room is very spacious, and it was comfortable even with three friends staying together. The breakfast buffet offers a rich variety of delicious food, and they refill items very quickly. Besides cars, there's also a shuttle bus service to and from Hong Kong via the Hong Kong-Zhuhai-Macau Bridge, which is super convenient.
AarryThis popular hotel is really crowded, with many tourists checking in just to experience it. The hotel offers a shuttle bus service to Taipa Ferry Terminal. The shopping arcade on the third floor has a wide variety of brands, and some stores even had promotions during Christmas. The hotel room facilities are a bit dated, but they are spacious enough, and the staff are all very friendly. There's a shuttle bus back to Hengqin in the evening, but the last one departs at 8:20 PM, so don't be late!
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