The check-in process was quick. The reception staff on duty were very friendly. The room was quite okay and clean. Facilities are minimalist. Daily rooms housekeeping are available. The location is quite close to Komtar.
Affordable and reasonable stay. Basic necessities like toothbrush and other essentials are provided. Iron board can be found along the corridor. Great location in Georgetown, everything is within walking distance. The only downside is WiFi connection bad, others are great, suitable stay for short trip.
It is a value for money experience for me. Stay short and continue travel. I arrive the hotel after mid night. Frontdesk staff processed my reservation quick. I recommend an advance email notification for late arrival. Good location. 10 mins to Penang International airport.
The hotel location is good; close to the famous temple Kek Lok Si and Penang Hill as well as many coffee shop, food market and small restaurants.. but the hotel looks worn out and only the very basic are provided. The hotel does not provide breakfast.
Lobby area has an unpleasant smell (coming from the drainage just outside the hotel main entrance. Hope they could do something about it as it’s not appealing at all for the hotel.
We stayed for 2 nights but no housekeeping was done. No hand towels, only 2 bath towels that looks very old though still clean.
Staff at the reception counter were quite helpful.
On the whole, for the price it’s still worthwhile.
We booked a room here because we had a lot of time before our flight in the evening. It’s a 12-15 min drive to the Penang Intl’ Airport. Therefore, it was the perfect location to rest and not have to rush to the airport from the city centre. Staff were also patient and friendly but do note their reception does not operate 24 hours. If you check it anytime before dusk, you’re safe! Otherwise, the unit we stayed in was spacious and clean. It’s a studio apartment with a living area, bathroom, a kitchenette and a loft.
Had a great stay at Upper House Hotel Batu Kawan. The room was clean, comfortable, and perfect for a business trip. It's just a short drive to the Batu Kawan Industrial Area, making it very convenient for work. Plenty of food and beverage options are within walking distance, including at Design Village and Eco Horizon. Highly recommended for business travelers looking for comfort and convenience...
What a hip hotel in a gorgeous location, and the room is so cute and comfortable!
Had to catch a red eye back so stayed around the hotel reception area, and also not feeling well. Chris, one of their hotel staff/manager opened up the coffee shop which has closed already, and let me stay in there for the air conditioning and to help me make some hot medication for me. Such fantastic service.
Absolutely love the hotel - highly recommended and will definitely be coming back ❤️
Location: The apartment experience this time is excellent. The same building as the Courtyard Hotel is the biggest highlight. You can see the sea view by pushing the window and the view is wide and comfortable. The apartment has complete facilities, the sofa feels soft and comfortable, the height of the selected floor is suitable, and the daily living is convenient and comfortable.
Dining: The surrounding area is very convenient
Apartment management specifications: professional reception process at the door, gym and other public facilities are also available to meet the basic needs of life and leisure.
The fly in the ointment is that the luggage storage point is located in the surrounding supermarkets, the charge is high, the large suitcase is 16 yuan/day, the small suitcase is 8 yuan/day, but the price can be negotiated.
The reception staff at the entrance of the apartment was friendly and the communication experience was good. On the whole, this is a very satisfying stay, and the next trip will be preferred here.
Good place ..Good location
Only thing is the apartment provided extra mattress But no bedsheets and extra blankets
Otherwise everything's OK to me...
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GGuest UserThe hotel has a good location. The room is medium-sized, decent enough to stay in. The bathroom amenities are nice — the shampoo and shower gel smell good and seem to be of good quality. However, there’s no toothbrush provided, and only one thin, old towel that’s been used for quite some time, though it was clean enough.
I’d deduct points for cleanliness, as it seems they only clean the frequently used areas such as the bed, table, and floor. The shelves and drawers still had dust, and the bedside table was also dusty. In my room, the sofa had a very strong unpleasant smell, like old urine, with visible stains — I didn’t dare to use it. There was also a strange smell in the room, not quite like perfume, and it took a while for my nose to get used to it.
Overall, it’s acceptable for a short stay, but there’s definitely room for improvement.
GGuest UserThe hotel location is good; close to the famous temple Kek Lok Si and Penang Hill as well as many coffee shop, food market and small restaurants.. but the hotel looks worn out and only the very basic are provided. The hotel does not provide breakfast.
Lobby area has an unpleasant smell (coming from the drainage just outside the hotel main entrance. Hope they could do something about it as it’s not appealing at all for the hotel.
We stayed for 2 nights but no housekeeping was done. No hand towels, only 2 bath towels that looks very old though still clean.
Staff at the reception counter were quite helpful.
On the whole, for the price it’s still worthwhile.
EEric07We had a pleasant stay at OZO Hotel Penang. The breakfast spread was delicious with plenty of variety, and the location is very convenient — close to many attractions and eateries.
The service was warm and attentive, making our stay even more enjoyable.
One small downside: the TV kept hanging and the Wi-Fi could be stronger. Hopefully, this can be improved for future guests.
Overall, a good stay and we’d be happy to return!
YYeungDanielIt is a value for money experience for me. Stay short and continue travel. I arrive the hotel after mid night. Frontdesk staff processed my reservation quick. I recommend an advance email notification for late arrival. Good location. 10 mins to Penang International airport.
CCHONG CHING3 Days 2 nights stay at Chulia Mansion Georgetown
We booked 2 superior rooms for 2 nights via trip.com for Rm644.40 or Rm161.10/room/night . We checked in to Room 207 and room 215 upon arrival.
Once the door of Room 207 was opened, a bad odour full of stingy smell appeared. We did not care to take action at that moment. We went out for good food. After coming back to hotel to rest, we tried to check whereabout the smell coming from, and to take action by closing the toilet door from that moment thru the night. Sad to say, the stingy smell was still there all night long, and I could not have a good night sleep thru the night while surrounded with bad odour.
On top of that, the toilet shower rubber hose was cracked and water rushed out during our shower in day time.
The following day, I went to the lobby to tell the hotel lady, all the facts and request to change to another room. The lady checked the hotel computer system and told me that the hotel was fully booked a night before once housekeeping was done, they will give me a new room. That was roughly 12 noon. So, they tell me to go back to stay in room 207 to rest, and to wait for her call.
At 12 something , one man knocked on my door and sprayed our room 207 with air freshener, changed the hose and left.
By 1pm, I was uneasy and I went to the Lobby to follow up with the change of room. The same lady was watching something like movie her table, I asked her why nothing done to call and inform me to change to a new room. She raised her head and looked at me and said that the housekeeper informed her that there was nothing wrong with the room.
At that moment, my temper was up and I told her firmly and repeatedly that i want to change to a new room.
The next thing happened was that we were checked into room 315. We were lucky and happy that room 315 has no bad stingy smell. However, the shower hose in the room 315 was rosak then again I told the lobby about the facts.
So, moral of my stay is to follow up with the LOBBY all issues and defect in the hotel room that I feel unhappy with.
The whole purpose of the stay is to get happiness and relax by paying cash that worth the value, and not wait until check out to complain.
Last but not least, room 215 facing the street also noisy due to the sound and noise coming from motorcycle , cars and vehicles during daytime outside street, and also live band, loud music and pub. You can also hear music and live band coming from the roof of Chulia Mansion building itself.
Finally, I think if you are a light sleeper this hotel definitely is not your choice.
WWishiwashiThe hotel is not in the most central area of George Town, and there isn’t much nearby, so you will mostly need to travel by Grab. Other than that, the hotel is sparkling clean and new. There’s also a nice coffee and tea corner near the reception. I felt relaxed and enjoyed my stay.
GGuest UserThe hotel is great — the room is spacious and comfortable, with a nice bathroom and full amenities. The location is also very convenient.
However, I’d deduct some points for cleanliness. It seems the cleaning focuses only on the frequently used areas such as the bed, table, and floor. There’s still dust under the table legs, on the TV panel and mirror frame, inside the drawers, and under the tissue box.
Overall though, it’s a good and comfortable place to stay.
Iizzat afifieverything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
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