3-Star Hotels in Macau, China

Pro The room that we booked had a really great view of the city There are a lot of local shops and restaurants which are really affordable and delicious authentic food. The hotel is near bus stops Cons The bed mattress needs to be replaced so as the pillows They do not clean daily if you are staying multiple nights No mini fridge I would say you get what you paid for. So since it’s cheap I really didn’t expect much.

Fairly new hotel so it’s still clean and nothings falling off. We had a corner twin bed room so probably had a little more space than normal rooms. Beds were a little narrow but manageable. It was quiet overnight on the back of the hotel. Lifts were sometimes a bit slow. Couldn’t check in early, they had a sign saying so, and after registration we were given a card to come back with later. Can leave luggage though. Goes in a back room. Guest laundry isn’t free as their amenities list suggests. It’s a crazy $48 more. There was a clothes line in the shower. Bathroom sink was a little small though. No water dispenser in the hotel but bottles of water are included and there is a fridge. Tea and coffee also with a kettle. But, non potable water in the bathroom. The breakfast was alright. Coffee made with beans is one per person so are the ‘main’ breakfast options. Chosen from a menu and delivered to the table. Buffet selection was average. Four hot dishes: spaghetti, processed meat and fried potato. Kale and tomato salad. Lettuce. Bananas and apples. Toast with apricot jam. Three types of cereal, including bran with dried fruit. Only dairy milk. No soya milk. No tofu dishes. Big vats of tea, lower quality coffee and juice available too. Prices jumped around a lot. Saturday was very expensive for what it was, dropped by a third if we’d stayed Sunday. Easy to walk to the main historical attractions. We toured them all down to A Ma temple, then got the bus back. We went to Cotai in the evening, buses to get back were insanely busy. Might be better to splash out on a hotel that side if you intend to go there at night.

Unacceptable Treatment: Stranded Until 2 AM and Subjected to Discrimination Rating: [★☆☆☆☆ - 1 Star] To the Management of Victoria Hotel Macau, I am writing this review to detail the profoundly disappointing and discriminatory treatment I received on 25/08/2025. What should have been a smooth check-in process turned into one of the worst travel experiences of my life due to the unprofessional and bigoted behavior of your staff. The core issue began with a dispute between the hotel and its Chinese counterparts. While I understand that internal business issues can occur, it is absolutely unacceptable to make a paying guest the victim of those disputes. Despite having a confirmed reservation, I was refused check-in and left stranded in the lobby until 2:00 AM while this internal matter was resolved. No viable solution, such as arranging a room at a partner hotel, was offered. I was simply told to wait indefinitelyHowever, the most egregious part of the night was not the wait itself, but the conduct of your staff. During this prolonged wait, I was subjected to blatant discrimination and racism. Several staff members engaged in unprofessional behavior that included: Mockery and Derisive Comments: I clearly heard staff members murmuring, making jokes, and laughing at my expense. This was not subtle; it was overt and meant to be heard. Beckoning and Dismissive Gestures: I was treated with utter contempt, beckoned in a manner one would use for an animal, rather than addressed with the basic respect any human being deserves.Creating a Hostile Environment: The collective behavior of the team on duty created an environment of intimidation and othering. I felt targeted and humiliated because of my race/nationality. A hotel's duty is to provide a safe and welcoming environment for all guests. Victoria Hotel Macau failed in this most fundamental obligation. The staff displayed a shocking lack of empathy, professionalism, and basic human decency. This was not a simple service failure; it was a complete breakdown of ethics and hospitality. I have stayed in many hotels around the world and have never been made to feel so disrespected and unwelcome. I strongly caution anyone considering this hotel, especially international travelers of color, to be aware of the potential for racist treatment and unprofessionalism. Note to Management: This review has been shared on multiple platforms. i expecte response from management addressing the specific behavior of your staff on the night of 26/08/2025 . This incident requires more than an apology; it requires mandatory anti-discrimination and customer service training for your entire team.

This is our 3rd time staying at this hotel. Good location and close to San Malo and Saint Paul ruins as well as the bus stops. The room is also clean and comfortable. With the price it's a good deal.

The hotel is in a neighborhood area. It’s around 15- 20 minutes to Ruins of Saint Paul's by foot. There are a lot of small local shops around the area. You can try out the local food easily.

Location okay, walking to touristic places about 15 min, there is a bus interchange nearby, accessible to all location

This should be the hotel u book if u come Macau. Sure u will be happy and come back again. Young and lively look, the hotel renovated 1 year ago, everything is new. 5 min to Ruin of St Paul. U can take shuttle bus to Grand Lisboa and walk 10min to hotel. Note that I have to go Grand Lisboa Palace first from ferry terminal or airport then only can transfer to Grand Lisboa. Both are not the same. All the shops and eateries, money changes within 10 mins walking. The bed is super comfortable, the toilet provide upscale toiletries, shampoo, many surprises await u. U have to come to experience. 2 hair drier with Dyson brand. Staff are very nice and accommodating.

I recently stayed at City Viva Hotel in Macau and had a mixed experience. The hotel was clean and well-maintained, which I appreciated. However, there were a few issues that affected my comfort during my stay. The main issue I encountered was with the room temperature—it was impossible to adjust it to a warmer setting, which made the room feel quite cold. As a result, I had to wear a jacket inside the room to stay comfortable. Additionally, the air quality was a concern; despite the hotel being clean, the environment felt smoky throughout my stay. There was a constant smoky odor in the air, which was unpleasant and detracted from the overall comfort of the room. I was also required to pay a deposit of HK$500 at check-in, which is something to be aware of when booking your stay. Overall, while the hotel is clean and offers decent amenities, the temperature control and smoky environment were drawbacks that impacted my experience.

One of our best trips ever! We had a language barrier but the staff were very accommodating and graciously helpful. Giving us hand written in Chinese keywords. That allowed us to communicate with shops and taxi drivers. The room was spacious and extremely modern. We were very happy with the cleaning the staff did on our room. Always fresh toiletries. Freshly made bed and refreshed our room amenities. The Dinning was an experience we will always be a cherished memory. The food were as pleasant to the eye as well as the pallet. The fresh vegetables were so very fresh and tasty. We plan a return someday soon. China Dragon will be our place to stay every-time.

Treasure hotel is such a gem. My room is huge for Macau standard and I have the beautiful view of the airport... transportation is super convenient... Airport is just across the street..less than 5 min walk Mrt n buses next to airport.