Traveling for work.
The bedsheet and blanket makes me feel itchy.
cockroach in the room.
No toothbrush kit provided.
The chair has a big white patch as if someone had a great time on it.
Didnโt sleep well that night ruined my next work day with important meetings
The facilities are pretty good overall. It would be even better if there was a rug in the bathroom. Generally, the experience was great; it's a quiet environment, perfect for relaxation.
Overall, it was a pleasant stay.
The location is very convenient; it's easy to get a taxi, and they arrive quickly, which is crucial in Malaysia. There's direct access to IOI City Mall, making dining very convenient as the mall has everything you need. The surrounding area is also quite lovely and peaceful.
The cleanliness was excellent; the room was spotless.
The only minor downside might be that the room is a bit small. You can still open a large suitcase, but it's a tight squeeze. Compared to other Moxy hotels in different cities, the interior design here feels less like a Moxy and is also quite narrow. However, the facilities are decent.
Everything was good but only 1 guy at the front desk again making check in take some time. Did put a note to give me room near to lift but the other way round happen. Deposit of rm200 was too much and it will take 14 days to credit back to the credit card.
Overall, it's a really good hotel with a very affordable price. The breakfast was plentiful and delicious, and the room was clean and well-maintained. I'd definitely recommend it.
My overall experience during this stay was just okay. The room was a bit small, making it feel a little cramped. The room door and light switch were faulty; for the first two days, they were difficult to operate, and on the last day, the door got completely stuck, which was quite inconvenient. I've been staying here for over half a month this month, originally choosing to extend my stay for the gym and pool. However, due to these facility issues, this stay wasn't very pleasant. I hope the hotel can promptly inspect and maintain its facilities to improve the quality of future stays.
Booked for 3 people - 2 rooms with breakfast using app, but staff at counter told me I paid for breakfast for 6 people. Advised me to book rooms separately so that I don't pay extra. Cannot refund bcoz paid thru app.
Aircon for one room not working. Temp 16 degrees but feel warm air. ๐ข๐ Shower only had hot water. Mother cannot shower properly, water too hot. Maintenance came, and said aircon spoilt. I just mentioned shower, he said too hot yah? Change room at 11pm. Even in the new room, maintenance had to wash aircon filters to make it cooler.
I feel management need to check the rooms before assigning to guests.
Returning to Johor Bahru from my hometown in North Malaysia during Chinese New Year, I made a stop in Kuala Lumpur and stayed at this hotel, which is integrated with a mall for shopping and entertainment. Dining and shopping were very convenient. My main reason for choosing it was the newly opened ski experience center.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
PPurplebless2026.04.16
8 mins walking distance from KLIA 2. Convenient for those who would like to catch early flight or arrival late. Unexpectedly the room quite spacious. But quite poor amenities, no toothbrush & toothpaste, no shower gel but soap is provided. 2 bottled water is provided.
Just for a short transit, donโt put on too much expectation
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
GGuest User2026.02.27
Just a 10-minute drive from the airport, the surroundings are very spacious. A pleasant surprise was that I barely heard any airplane noise, so I got some good rest. The front desk staff was very friendly and wished me a Happy Chinese New Year. The breakfast wasn't super elaborate, but better than I expected, with bread, fried eggs, freshly ground coffee, fruit, and various Southeast Asian hot dishes. It's my top choice for a layover.
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8.3/10
Very Good
AAnonymous UserThe facilities are pretty good overall. It would be even better if there was a rug in the bathroom. Generally, the experience was great; it's a quiet environment, perfect for relaxation.
FFengyunI stayed at this hotel for a business trip, and it was very convenient for getting around. The surrounding area was also great. Although I didn't get to visit the water park inside, it looked really nice. The breakfast was good too. Definitely worth considering!
PPurplebless8 mins walking distance from KLIA 2. Convenient for those who would like to catch early flight or arrival late. Unexpectedly the room quite spacious. But quite poor amenities, no toothbrush & toothpaste, no shower gel but soap is provided. 2 bottled water is provided.
Just for a short transit, donโt put on too much expectation
EEve CeeOverall experience was good for a short getaway.
Room - generally clean, bed is comfortable. however bedsheet has some stains. Toilet cleanliness can be better.
Breakfast - good with fair varieties. Croissant fresh from the oven was a popular item.
Pool - infinity pool was very nice, relaxing and nice view
Amenities and parks - kids had a lot of fun in the indoor playground, waterpark and gokart.
Restaurant - had korean food and thai food. Nice.
TTomHeeThe bad: on the 2nd day of our 3 day stay, i went to eat breakfast at 8:20am. There was not much food left. I thought they will replenish. They didn't. The staff told me some 200 over had their breakfast and they finished the food. But I've paid for my breakfast during the booking.
Trip.com should seek a refund from the hotel
The good: the staff at the restaurant. She's very friendly and attentive. The chef at the egg station. He was kind and friendly to me. I've uploaded their pictures.
This hotel is very near to the MRT station. Don't follow Google to guide you to the hotel. When u step out of the mrt, the hotel is right in front of your. U don't need to make a big turn like the Google directed. Google is wrong!!
The breakfast for the 3 days are repetitive. So not worth.
The fried rice is surprisingly good.
JJust a casual travelerCheck-in process is fast and convenient. Rooms are clean and tidy. Probably it is still a pretty new hotel. Facilities are pretty standard with a pool and restaurant.
Except for the room setup. The doors to the toilet and shower opens out into the room with no room for the rug on the floor. So the floor outside of the shower will be slightly wet though it was not too bad.
TV channel options were not good. Local channels mostly. Not even Astro or Netflix. Or any cable TV. The window is facing the opposite residential building, very near. So the lack of privacy if you prefer to have the curtains open will be an issue.
The area surrounding the hotel lacks commercial shops as it is within industrial area. Will need to get transportation to go to nearby Subang or Shah Alam areas for food or shopping. This hotel is probably more suited to business travellers who are here to attend to business at the surrounding office and industrial buildings.
GGuest UserJust a 10-minute drive from the airport, the surroundings are very spacious. A pleasant surprise was that I barely heard any airplane noise, so I got some good rest. The front desk staff was very friendly and wished me a Happy Chinese New Year. The breakfast wasn't super elaborate, but better than I expected, with bread, fried eggs, freshly ground coffee, fruit, and various Southeast Asian hot dishes. It's my top choice for a layover.
AAida MaydaThe room floor was damp, and there was an unpleasant smell similar to a toilet odor and steam smell. In addition, no hot water jug was provided, and the television remote control not have
These issues significantly affected my comfort during the stay. I hope the management can take immediate action to address and improve these matters.
Tterence TyCheck in is allowed before 2pm
The room assigned was clean & functional
2 big bottles of water provided is plus points.
The pillow & duvet in the room is soft & comfortable
The hotel located beside Esplanade mall is very convenient,easy to get to Watson's , zus coffee , milk tea and some cafe / restaurants .
The swimming pool is nice , the kids love it
The front desk is fast n efficient , answering my questions professionally .
They provide good quality shampoo ,body foam & hand soap
If the hotel can provide some extra TV channel & hair conditioning would be better
Due to the hotel not having gym facilities , U can use gym facilities inside Esplanade mall but they only open at 10am , which is slightly upset for me cuz I don't have the chance to use it because of late opening time .
Overall it was a good experience for my family at the KSL Esplanade Hotel
JJay.TJust had a staycation with friend for 4 nights at Mossaz Suites. The parking area can be a bit confusing for first timer and the lifts were quite slow. Otherwise we are quite satisfied during our stay there. The room are quite well equipped. Had a faulty hair dryer but the service crew had it replaced in under half an hour. Request for re-supply of items were being fulfilled promptly as well. A great thank you to the service and housekeeping team for making sure guests had a pleasant stay.
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