5-Star Hotels in Negeri Sembilan, Malaysia

I recently stayed at Thistle Hotel Port Dickson, and unfortunately, the overall experience was disappointing due to several service and management issues. The first problem was the check-in process. It took almost 50 minutes to check in, which is far too long. Even worse, there was no air conditioning in the lobby, so guests had to stand in a hot and uncomfortable environment while waiting in the queue. The room amenities were also inadequate. The bathroom only provided a 100ml bottle of shampoo and shower gel, which was not enough for guests who wanted to shower multiple times during their stay. The most frustrating issue was the infinity pool. The hotel indicated that the pool was open, but when we arrived, there was only a notice saying the pool was closed because no lifeguard was on duty. When I called the front desk to ask when the lifeguard would return, I was told the pool had actually been closed for a long time due to maintenance. This explanation was very confusing because on the evening we checked in, we saw guests using the pool, and the poolside food and beverage service was operating as usual. The following morning, the pool was suddenly closed. If the pool had really been under long-term maintenance, why wasn't the area blocked off properly or a maintenance notice displayed? Instead, the notice only stated that the pool was closed because no lifeguard was available. The inconsistent information and poor communication were unacceptable. The breakfast experience was equally disappointing. The service was very poor. Dirty plates were not cleared promptly, and we had to ask several times before staff came to clear the table. Food trays were frequently empty and not refilled in a timely manner—I had to return three times before I could finally get some of the items I wanted. The egg station was another example of inconsistent service. When my mother requested sunny-side-up eggs, the staff told her they only served omelettes. However, when I went to ask again, the same staff immediately agreed to cook sunny-side-up eggs. This inconsistency was confusing and reflected poorly on the staff's service standards. Overall, while the hotel has good facilities and potential, the slow check-in process, poor communication, inadequate amenities, and below-average breakfast service made this stay disappointing. I hope the management takes these issues seriously and improves both their customer service and operational standards.

Our overall experience during this stay was quite good. First, we really appreciated the hotel's thoughtful arrangement for an early check-in, which made our trip much more relaxed and enjoyable. Additionally, the hotel surprised my family with a birthday cake, leaving us with wonderful memories and showing us the service team's attentiveness. The only minor drawback was that some of the public facilities and in-room amenities are a bit dated, making the overall appearance feel a little old. If these could be gradually updated in the future, I believe the stay experience would be even better. Overall, the service quality was satisfying, and the staff were friendly and enthusiastic. It was still a pleasant stay.

The chalet was nice. Just felt the hotel is showing its age and it is overdue for a facelift. Also the beachfront was a major disappointment. What could have been a highlight of the stay was instead marred by trash — bottles, plastics, and debris scattered along the sand. It detracted from the natural beauty and made it difficult to enjoy the seaside atmosphere.

📍Grand Lexis Port Dickson, Batu 2, Jalan Seremban, 71000 Port Dickson, Negeri Sembilan. Rooms: 2 units of Grand Garden Pool Villa Upper Unit (upgraded from Garden Pool Villa upper unit), suitable for 4 people each. Stay: 2D1N We had a wonderful experience at the Grand Lexis in the Grand Garden Pool Villa. The villa was exceptionally spacious, spotlessly clean, and beautifully maintained, offering a perfect mix of luxury and comfort. The standout feature was the private indoor pool. It was large, pristine, and provided an ideal private space away from the crowds. The room amenities were excellent, with very comfortable beds and a spacious bathroom, featuring separate toilet and shower. The staff were very friendly, and the buggy service made exploring the resort quick and easy. Parking was conveniently located just a few meters from our unit. The public beach was within walking distance of the main building. The breakfast offered a good variety of fresh options. You can choose between indoor or outdoor dining. Overall, it’s highly recommended for a peaceful, relaxing retreat with family!

Overall clean; requires some scrubbing in bathroom corners. Great location if you are not for the hypes. It is 15-20 minutes away from main town, far from the ”chaos”. I loved the quiet and chill 🩷🩷 Some staffs require additional and more structured training, there was a confusion with tax payment & simple cash transaction. Check-out staff was not meeting hospitality standards, only administration requirements. I enjoyed the residential style of room/house arrangements! The amenities looks good, but I did not use them

No convenience to collect the key and check-in, stay are ok, clean, but not convenience for no car travellers and a bit hard to contact at the beginning.

This is a fantastic accommodation in Port Dickson for large or extended families. The rooms are thoughtfully laid out to provide privacy while remaining conveniently connected to shared spaces such as the kitchen and living room. The furnishings and appliances are of excellent quality, contributing to a comfortable and enjoyable stay. Highly recommended for family bonding getaways, as the villa offers ample space and facilities for activities to be enjoyed together within the property. Oh yes, the management and admin team is just a WhatsApp text or phone call away.

nice view ...good location as well ..over all the i like it so much complete package so beautiful place to relax ..will be back soon ❤️

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