4-Star Hotels in Johor, Malaysia

Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.

Our go-to hotel whenever we are going KSL area. Room is big and spacious. But same issue as all rooms I guess, living rooms and bedrooms are too dim. This particular unit we stayed in this time was much dimmer than our previous. And one of the toilet sink, water could not flow. We gotta use the powder room outside to wash up. Breakfast selection was a little less but not an issue. Overall, still ok.

Facilities: Relatively new. Parking is free, but you need to go to the front desk to swipe your TNG card every time you leave the car park. Cleanliness: Very clean. Environment: The hotel's interior is excellent. However, the area in front of the hotel feels a bit like a construction site, so be careful when walking. Service: There's a young man at the front desk who speaks Chinese. The breakfast buffet is top-notch, with an incredibly wide selection. My only regret is having just one stomach. There were so many local dishes I didn't even know how to combine them!

Check in time was 3pm and we reached slightly earlier, so the receptionist told us to wait until 3. However at 3, she told us to wait another 10 mins cause the room was not ready, and she didn't even apologize for it. We ended up waiting for another 30 mins as the cleaners took so long. Room was okay but the water sound from the toilet was so loud the whole time and we didn't even have a good sleep. We also had to ask for slippers and toothbrush because they forgot about it. It's located near the marina so there was nothing to shop and see.

This was my second stay at this hotel. My first visit was a few years ago with my bestie, and this time I returned with my husband. The location is excellent, only about a 5-minute drive from CIQ, making it very convenient for a short getaway from Singapore.The Deluxe Room was spacious, clean and very comfortable. We were given room 2112 on a high floor which offered a nice and peaceful environment. The amenities were good and everything felt well maintained. Our room also came with breakfast. Since it was during the Ramadan period, the hotel provided sahur (predawn meal) instead. The food selection was generally okay and sufficient for sahur. However, the corn drink was not really to our taste. From the reactions of other guests after taking a sip, it seemed many felt the same way, including myself. There is also a massage parlour, Borneo Oasis, located conveniently on Level 1. This was my second time having a massage there and it was superb. Very relaxing and a great way to unwind after a day out. My husband enjoyed the stay very much and we both had a relaxing experience. Overall, it was a pleasant and comfortable stay and we would definitely consider coming back again on our next visit to Johor Bahru.

5-Star ⭐⭐⭐⭐⭐ Absolutely impeccable stay! This place is super brand new, spotless, and unbelievably classy from the moment you walk in. Huge space with a big balcony overlooking the awesome sea view! It made us all smile waking up to it! The home is simple yet beautiful and immaculately clean down to every detail. The toilet? Super classy and hotel-level luxe. In fact, one of our kids said, It’s like a classy hotel in a homestay!” and they were 100% right! If you want space, style, and that five-star feel without the hotel price tag, BOOK THIS NOW! My family and I can’t wait to return and will definitely book this again, and check out all their 3- 4 bedrooms units! Definitely a gem! Don’t miss it!

Overall the room is clean but dont expect the room is big. The only things surprised me is the breakfast , taste all is nice and more things to choose . If for short trip in JB , I will choose this hotel again because of price reasonable and service is good , staffs are all friendly.

Had a great stay at Holiday Inn Johor Bahru City Centre for the 2nd time! Staff were friendly and the room was comfortable. Location is super convenient too. One concern though - the lift access to guest floors felt a bit too open. Anyone can press the button and get up to the floors, even with the card reader being overridden. Feels like a safety risk, especially in a busy city centre hotel. Hope they look into beefing up security for guests' peace of mind. Overall, would still recommend - but hope they address this!”

A large 20-30 years old hotel building. Clean , very large guest room with city view on the high floor. Fast check in and friendly staff. Very good buffet breakfast. Good water pressure at the high floor bathroom. None smoking rooms are available, but sometimesl smell of the smoking still coming from room ventilation. Good room price. Will stay again if I come to Johor Baru.

The hotel is a clean and well located hotel. The hotel is very comfortable and comfortable.