5-Star Hotels in Selangor, Malaysia

I had a pleasant stay overall, with several aspects of the experience standing out positively. Special mention goes to Zul, the receptionist, who handled everything professionally and was very helpful throughout the check-in process. He also explained the walk-in breakfast rate of RM61.50 per person and kindly offered a more affordable option of paying upfront at the counter for only RM35.00 per person, which was a great value. The room was spacious, comfortable, and nicely decorated. The bathroom was also well designed and clean, while the water pressure was excellent—definitely one of the highlights of the stay. I also tried the room service through Roomie. The order took around 30 minutes to arrive, which was reasonable. I ordered the Kampung Fried Rice and Oxtail Soup. The food was average in terms of taste and could be improved, particularly with seasoning and overall flavour. However, the pricing was surprisingly affordable considering this is a 5-star hotel. Breakfast was probably the least impressive part of the stay. The selection was fairly average, and there was nothing particularly memorable or outstanding. Overall, the stay was comfortable, with excellent service from Zul, a spacious room, and good value for the food pricing. With improvements to the food quality and breakfast offerings, the experience could be significantly better.

Pls have a look if you are planning to book this hotel. This was one of the worst hotel experiences I have ever had at a 5-STAR HOTEL! The problems started from the moment I arrived. During check-in, the receptionist told me that the system was down and was unable to check me in. After trying & waiting for a while, she switched to another computer to complete the check-in. I had to wait around 7 mins just for what should have been a simple check-in. After finally getting my room key, I thought I could finally go to my room and rest at around 6:30 PM. Unfortunately, things only got worse. My initial room was on the 5th/6th floor (can’t remember exactly). When I entered, I was shocked to find that the room had clearly not been cleaned or prepared at all. It was basically left in the same condition as the previous guest had left it. The rubbish had not been cleared, the bedsheet had not been changed, and the blanket was even lying on the floor. The room was dirty & messy, which completely ruined my mood. I immediately tried to contact reception using the room phone, but the phone system also appeared to have a problem. I called three times without answering and only managed to get through on the fourth attempt. When I explained the situation, the receptionist sounded confused and seemed unaware of what had happened. I requested a room change and was told to come back down to reception. When I arrived, the staff there also seemed unaware of the situation. I had to explain everything again. One staff member then went to another staff member, who came over and asked me again what had happened. At that point, I was already very tired and frustrated from having to repeat the same explanation multiple times. After waiting for quite some time, I was told that there were no more king-size rooms available and that they could only offer me a twin room. By then, I was exhausted and simply wanted to rest, so I accepted it. Considering that the initial room was not ready due to the hotel’s own housekeeping issue, I honestly expected at least some gesture of goodwill, such as a complimentary upgrade or compensation. But that was fine. I was eventually assigned Room 719. Before I left reception, the staff simply said “sorry.” The housekeeping situation was especially disappointing. I arrived at around 6:30 PM, while the hotel’s check-out time is 12 PM. There should have been plenty of time for the room to be cleaned and prepared. Yet I was given a room that had apparently not been serviced at all. I could even see housekeeping staff walking around the floor. Unfortunately, the condition of the hotel and room was also far from satisfactory. The facilities looked old and poorly maintained, with peeling wallpaper, a damaged chair cushion, dirty carpets, and an air-conditioning system with a noticeable mouldy smell. The lobby looks reasonably well renovated, but the condition behind the surface is a completely different story. For a hotel that has only been operating for a little over 10 years, the level of deterioration and lack of maintenance is difficult to accept. What disappointed me most was that this was not just one isolated issue. The check-in process was inefficient, communication between staff was poor, the room was not ready, housekeeping was inadequate, and the room itself was poorly maintained. This was honestly one of the worst hotel stays I have ever experienced.

The front desk service was excellent; they let me check in at 11 AM as soon as a room was ready. While it's not in the city center, the hygiene is much better than hotels and guesthouses of the same price range downtown. However, the coffee cup in the room clearly looked used and unwashed.

Unacceptable hygiene issues for MYR 910/night Dear Management Team, I recently completed a stay in Room [Insert Room Number] at a rate of over RM900+ per night. Given this price point, I expected standard luxury hospitality and clean facilities. Unfortunately, the room fell far below acceptable hygiene standards. During our stay, the bathroom basin was completely blocked and would not drain. Upon inspecting the pop-up drain stopper to see what was blocking the water, we discovered it was covered in thick, black grime and mold. Stagnant soapy water remained trapped in the sink, making the bathroom unhygienic and unusable. Paying premium rates for severely neglected plumbing and poor sanitation is unacceptable. I have documented this with photos, which are attached for your reference. I would appreciate a response from the Duty Manager regarding this stay experience and how management intends to address this matter.

Had a wonderful staycation at Cyberview Resort & Spa in Cyberjaya! 🌿✨ The resort offers a peaceful and relaxing atmosphere, surrounded by lush greenery that makes you forget you’re just minutes away from the city. The room was spacious, clean, and very comfortable—perfect for a short getaway. The swimming pool was well-maintained and great for both adults and kids. The staff were friendly, welcoming, and always ready to assist, making the stay even more enjoyable. Breakfast had a good variety of choices, and the overall ambience was calm and refreshing. If you’re looking for a relaxing staycation without travelling too far, I highly recommend Cyberview Resort & Spa. It’s the perfect place to unwind, recharge, and spend quality time with your loved ones. Looking forward to coming back again! 💚

The hotel facilities are satisfactory, and the pool and gym equipment are well-maintained. The breakfast buffet offers a good variety of options, and the taste is suitable for Hongkongers. It's super convenient to get to the theme park, just across the road. Walking to the mall only takes about three minutes, and there are plenty of restaurant choices inside. However, transportation is a bit inconvenient; I'd basically recommend taking a taxi to get there.

The hotel has a good view with ample space that is surrounded by trees. The room is comfortable and conducive but the bathroom was not clean . The shower stand was not fit properly. One of the table lamps was not functioning. There was a misscommunication happened upon my checkin whereby the receptionist told me my booking was cancelled. Nearly 90 minutes of messaging through the trip service assistant to resolve the problem. Luckily the officer of trip.com  confirmed me that he will settle with the Saujana Hotel KL. Thanks for the assistant that made my stay remain.

We just had an amazing time at Marriott Putrajaya and I have to say, the service here is truly top-notch. From the moment we checked in, the staff were so professional, warm, and attentive. Their hospitality made us feel like VIPs. The swimming pool was a huge highlight for us. It’s clean, spacious, and has a great view. It’s also very *kid-friendly* with dedicated kid pools and wet playground, so my kids spent hours there and didn’t want to leave. The whole resort feels very family-oriented. Food-wise, everything was excellent. We tried the breakfast was delicious with great variety. What really stood out was the team. Every staff member we met was professional, helpful, and genuinely cared. They went the extra mile to make sure our family was comfortable. If you’re looking for a place with *great service, good food, excellent facilities, and a welcoming vibe for families*, Marriott Putrajaya is the best choice. We’ll definitely be back. Highly recommended!

staffs are friendly and helpful 👍 you can feel that the hotel is slightly old however overall it's not too bad. drainage (sink & shower) is slow as it's probably clogged. we informed the concierge and they managed to solve it. wide variety of breakfast foods too. enjoyed the short 3d2n stay

To be honest, this hotel's facilities are quite dated, and its location is pretty much ”secluded from the world,” making dining and shopping inconvenient. However, putting those points aside, it's actually a great place to unwind! Even though it's old, it's kept reasonably clean. And precisely because it's off the beaten path, it's incredibly quiet at night, ensuring excellent sleep quality. The hotel staff are also very enthusiastic and helpful, always ready to answer any questions, which makes you feel very welcome. If you're not looking for hustle and bustle and just want a quiet place for a getaway and perhaps play some golf, this place can still offer a good experience.