5-Star Hotels in Penang, Malaysia

This hotel is incredibly convenient, with a convenience store on-site and plenty of local eateries and supermarkets nearby. The room was spacious and very clean, with an open view outside. Since it's a serviced apartment, it came equipped with a fridge, microwave, and cutlery, which was perfect for making a simple late-night snack with groceries bought from the supermarket. However, there were a couple of downsides: the water pressure was quite weak, and there was a strange drain smell coming from the bathroom, which definitely needs improvement. The gym and infinity pool are located on the 36th floor. The pool was super clean and the views were absolutely stunning! 👍

Immerse yourself in the century-old Nanyang colonial charm. The rooms are spacious, featuring vintage teak furniture, brass light fixtures, and silk furnishings that evoke classic English elegance. The floor-to-ceiling windows provide excellent natural light, and many rooms have balconies offering views of the Malacca Strait or lush gardens, bringing the sea breeze and scenery right to your doorstep. The twin beds are comfortable, and the bathroom has a wet/dry separation with a double vanity. The vintage bathtub paired with modern amenities speaks to the superior quality. The Heritage Wing offers a full suite of perks: daily complimentary afternoon tea, evening happy hour with drinks and snacks, free-flowing mini-bar, and a welcome bottle of wine, all delivered with thoughtful and attentive service. The public areas retain the original colonial architecture, with atmospheric corridors, gardens, and a coastal boardwalk—every step reveals a scene steeped in history. The only minor drawback is the age of the building, which occasionally has a faint old smell that dissipates quickly with ventilation. Overall, it perfectly blends vintage luxury with comfort, making it an ideal choice for a leisurely trip to Penang to experience its rich historical heritage.

I booked a sea-view room right next to Gurney Drive. It was convenient to grab a meal downstairs, and the breakfast was excellent. The pool is on the second floor and open until 8 PM, but it gets no sun after 4 PM. A dip in the pool was perfect for unwinding after a long day of sightseeing. The service was superb and very attentive.

The location is fantastic, right by two large shopping malls, making dining and shopping incredibly convenient—just a three to four-minute walk away. While you'll need a taxi to get to the old town attractions, it means the area is much quieter. There's a Hua Yang restaurant right under the nearby Gurney Plaza, and the wait times are much shorter than in Kuala Lumpur, so I finally got to eat there! The facilities are a bit lacking and can't compare to five-star hotels in China. However, the service is excellent, and they even offer a shuttle bus. Breakfast was a bit disappointing; they start clearing up right on time, and the variety isn't huge. Overall, the service was very good and proactive.

We booked this hotel to celebrate my husband’s birthday. The hotel thoughtfully arranged a birthday decoration in the room and even prepared a birthday cake, which was very attentive! The view from the hotel is also great—you can see the bay as well. One small downside is that the toilet bow water pressure is quite low, so it needs to be flushed a few times to be completely clean. But overall, we are very satisfied with our stay.

My stay here was excellent! The hotel's location is superb, with convenient transportation, being very close to the subway station and shopping center. The check-in process was quick, and the front desk staff were enthusiastic, professional, and friendly. The room was clean and hygienic, the bedding was soft and comfortable, and the soundproofing was good, ensuring a high-quality sleep. The room facilities were complete, the internet speed was fast, and the shower water temperature was just right with strong pressure. There are plenty of dining and entertainment options nearby, and it offers great value for money. I'll definitely choose this place again next time. Highly recommend everyone to stay here!

The Wi-Fi was broken; I could only connect to the room next door, and the speed was very slow. It's really strange that the room didn't provide slippers. There was no kettle in the room, only a water dispenser that heated water to a maximum of 80-something degrees, so it was impossible to make tea, and definitely not good enough for instant noodles. The room didn't provide tissues, and the toilet paper quality was also very poor. I stayed for three nights, and actually, the entire apartment didn't offer any Chinese-speaking service.

Extremely satisfied! The front desk, housekeeping, waitstaff, and security were all incredibly welcoming and attentive, patiently answering and listening to every question. Their service attitude was excellent, making me feel the warmth of human hospitality while traveling abroad. They were polite and the overall experience was fantastic. It's a new hotel with great facilities and even offers night service. When I needed housekeeping, they were very patient and helpful. The cleanliness was meticulous. The sea view from the room was superb, with the beautiful blue ocean being so soothing. If I ever go to Penang again or if friends are looking for a place to stay, I would highly recommend this hotel!!!

Seriously can't recommend this place enough! The location is fantastic; it's only about a 300-meter walk from where the ferry drops you off. The staff are incredibly welcoming. While we were checking in, they immediately offered each of us a bottle of water, which was a lifesaver because the Penang sun is no joke. Our room was very clean and tidy, and the mini-fridge was stocked with five different drinks. There was also a capsule coffee machine and a jar of candy on the coffee table. Housekeeping came daily to clean and restock everything. My only minor wish is that the breakfast selection could be a bit more varied.

We had a pleasant stay in a sea view room with a truly fantastic view. The staff were also lovely and very helpful. However, we did have a minor hygiene concern as we saw two bugs coming out of the pipes near the sink and bathtub. On the dining side, the breakfast included is tasty and authentic, and the variety is good—the DIY curry noodles (with a choice of vermicelli, mee, or kuay teow) were a highlight! That said, breakfast service was a bit let down by slow refills. Even with an hour left, there was no teh or kopi available. The machine coffee was also quite poor, tasting like bitter water without any aroma. A few tweaks to maintenance and breakfast logistics would make this a top-tier stay.