5-Star Hotels in Penang, Malaysia

This hotel is incredibly convenient, with a convenience store on-site and plenty of local eateries and supermarkets nearby. The room was spacious and very clean, with an open view outside. Since it's a serviced apartment, it came equipped with a fridge, microwave, and cutlery, which was perfect for making a simple late-night snack with groceries bought from the supermarket. However, there were a couple of downsides: the water pressure was quite weak, and there was a strange drain smell coming from the bathroom, which definitely needs improvement. The gym and infinity pool are located on the 36th floor. The pool was super clean and the views were absolutely stunning! 👍

Facilities: The hotel's facilities exude a sense of luxury and elegance everywhere. However, they're also a bit impractical. For example, the sink is too wide; an Asian woman might have to stand on her tiptoes to wash her face, and her stomach would be pressed against the cold basin. Cleanliness: It was generally clean, but there was mold around the shower gel and shampoo dispenser. Ambiance: No issues at all, a century-old hotel with a central sea view. Service: Everyone was quite enthusiastic, but I still wonder if tipping is expected/necessary?

I booked a sea view room, and when I woke up in the morning, a picturesque view was right before my eyes. The front desk staff was very friendly during check-in, and parking was convenient. I'd definitely book this hotel again next time.

The location is fantastic, right by two large shopping malls, making dining and shopping incredibly convenient—just a three to four-minute walk away. While you'll need a taxi to get to the old town attractions, it means the area is much quieter. There's a Hua Yang restaurant right under the nearby Gurney Plaza, and the wait times are much shorter than in Kuala Lumpur, so I finally got to eat there! The facilities are a bit lacking and can't compare to five-star hotels in China. However, the service is excellent, and they even offer a shuttle bus. Breakfast was a bit disappointing; they start clearing up right on time, and the variety isn't huge. Overall, the service was very good and proactive.

We arrived at about 11am and managed to check in immediately which was a pleasant surprise! The room was really spacious and we loved that there is a filtered water tap within the room so we could refill our bottles easily and save money on buying bottled water. The only bummer was that on our second day, there was a power shutdown from 10am to 2:30pm (which they informed us beforehand), but at the same time, the lifts were having maintenance (not informed on this) and we were stuck at our level (20 floors up) for about 20 to 30 mins. We were not able to take the stairs down as well which was abit frustrating as we were running late. So they could have better planned or better coordinated the schedules for the maintenance work. But other than that, the rooms were really clean and the pool and gym were nice as well. The breakfast didn’t have many selection but it was decent. We loved that the hotel was just opposite the esplanade park too! Will stay here again!

My stay here was excellent! The hotel's location is superb, with convenient transportation, being very close to the subway station and shopping center. The check-in process was quick, and the front desk staff were enthusiastic, professional, and friendly. The room was clean and hygienic, the bedding was soft and comfortable, and the soundproofing was good, ensuring a high-quality sleep. The room facilities were complete, the internet speed was fast, and the shower water temperature was just right with strong pressure. There are plenty of dining and entertainment options nearby, and it offers great value for money. I'll definitely choose this place again next time. Highly recommend everyone to stay here!

Service: 24h frontdesk. No late check out after 12pm. Room: Smelly toilet (huge shame). Loud outdoor music at 722am-8am. Staff claim this is uncontrollable/cant be helped. Clean. Great bed and pillow. Noise from other rooms depend on luck (our stay did not have noisy neighbours). Has water dispenser. Location: Average. Hotel lobby for drop off and pick up point is a long one-way loop and not very convenient. My advise is to alight at the heritage block to save time and taxi money. Pool: Excellent roof top pool with excellent views of three sides of Penang. Downside is there are limited lounge chairs and usually packed with families and toddlers. No sauna/steam room. No outside food and drinks allowed. Gym: Great but didnt use. Price: Good. Lift: Crazy stupid position of buttons and order.

The Miren is another Marriott design hotel. It's a few hundred more expensive than the Marriott I stayed at before, but personally, I don't think the travel comfort was as good as the previous Marriott. The design is beautiful, but the sea view from the window felt a bit restricted, not wide enough. Although, you can watch the sunrise from the sea view room. Breakfast was an à la carte buffet, and the taste was just okay, nothing special, not as delicious as advertised. The pool is very beautiful, and the service was excellent. There's a lively night market downstairs where you can eat. They also offer turn-down service. However, the handheld showerhead had very low water pressure, in addition to the rain shower. There was an incident during check-in where there was a bloodstain on the duvet. We called to have the duvet cover changed, and they explained that the person making the bed had cut their finger. While we didn't want to make a fuss, the hotel only offered a fruit platter that wasn't very tasty. For a high-end hotel, this level of customer service awareness is disappointing. I probably won't choose this one again.

This was our过渡 hotel for the first night in Penang, and they offer 24-hour check-in. We arrived past midnight, but the Malay guy at the front desk was still very attentive. The room wasn't big but felt new with a modern design. Our room type faced the back street, so it was quiet, but it looked directly onto the building opposite, offering no view at all. If a view is important to you, I recommend booking a different room type. The hotel is very close to Toh Soon Cafe and the Peranakan Museum, both within a five-minute walk. The surrounding area is pretty quiet with not many shops.

good place to escape from the busy city with a peaceful atmosphere and beautiful views. The pool area and surroundings were relaxing, and the breakfast selection was decent too. However, I was a bit disappointed with the room amenities. The toiletries, especially the soap, didn’t feel like they matched the standard I expected from a 5-star hotel. Overall, it was a nice stay, but some details could be improved to better meet expectations.