4-Star Hotels in Banten, Indonesia

The location for transit passengers is the best as it is located inside the airport. The room is small, but there is no problem taking a break. The facilities are not old enough. The air conditioner is a mobile air conditioner, so it is noisy and Crucially there is no hair dryer, which is inconvenient.

Im pleased during my short stay. Hotel is clean, service are good. Staff are helpful and courteous with their greetings and sincere smile. I like their free shuttle service to the airport. Facilities are almost complete with swimming pool, gym, billiards and welness spa plus their unique Durian resto. There is only one glitch that happened in the Rimba Durian resto that the staff have forgotten to placed our food orders, we have waited for 1&1/2 hours until we sense something not right.. staff have asked for apology..but honestly my excitement to have try their local cuisine melts off.. But generally, rating still all good for me.❤️.

The hotel is close to the airport 6 km away but it took 30 minutes for the hotel shuttle to arrive due to the traffic congestion. Going to the hotel was a lot quicker. Booking on was quick and pleasant and they offered to bring our bags up. Breakfast was on the cold side but pleasant.

The staff are friendly and understanding, starting from checking in, and checking out. Amazing welcome experience. I am not sure what's the name of receptionist that serve me on the 28/12? Please check your system to convey my thanks to this lady who is so professional, knowing what she's doing, always smiling, 😊 The checking in is so smoothly.From security to restaurant all staff are properly trained 👍I will definitely recommend to all my staff, Relatives, friends. Stay no where in the airport but At this hotel. Regards Raymond Yong Australia

I had a pleasant stay at Swiss-Belhotel Airport Jakarta. The rooms were nice, clean, and well-maintained, and I stayed in two different room types, both of which offered good views. The only issue I encountered was with one of the two sets of room keys, which initially didn't work. However, the staff handled the situation promptly and professionally, even accompanying me to the room to ensure the key was working properly after the fix. Their responsiveness and attention to detail left a great impression. Overall, I would happily stay here again.

By my fortune, I travel with my friend who booked via Marriot Bon Voy. She got a call directly from the hotel for a pick up. So we went to the hotel by this service. I hope that Trip.Com should consider addling this service to your clients, free of charge. Other wise, we would have to wait a free shutter bus for every one hour. The hotel facilities, amenities, food, and service are excellent.

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

Checked in at 2 pm sharp, our family suite room only has 1 window facing to another building. Other than that, the room is okay. Breakfast for a four star hotel was quite complete, there were Western, Chinese, and local food. Overall experience 9/10

The hotel is average. It's convenient to spend a night between flights, but it is a little hard to find the entrance from outside of the airport. The room wasn't very clean. I saw dust, small pieces of dirt, spiderweb on the ceiling, old napkin ball tossed at the back of the wardrobe. The curtains cover the window, except they don't connect to the wall tightly enough and always allow a strip of light to shine through. The air conditioning panel on the wall shines a bright green light at you at night (a common problem in hotels). The AC itself is quite loud, and you need it turned on at all times, otherwise the room becomes too hot. Another source of noise was the room ACROSS the hallway. I could hear what was going on there, in part thanks to my room door not being able to be shut tightly. In fact, all the doors (bathroom door and shower door) don't shut tightly and leave a few cm gap when closed. The towels are small, old, hard and smell unpleasantly. I could also hear the TV (or whatever else) from another room for several hours during the night, which distracted me from sleep. Everything in the restaurant was unclean as well. The floor, the tables, utensils and plates. The breakfast was average, and, funnily, the coffee smelled like dirt too. The only positive impression was made by the staff. They were very polite and professional, helped me with directions and were really nice to talk to. P.S. where am I supposed to put the hand soap after opening it?

Overall I enjoyed stay at Aston. The staff are friendly and helpful. The room have balcony view and clean, you can see tall buildings in Bintaro at 9th level room, look with just view straight :). The technology google call also good, though my niece need to try few times to contact restaurant. Not familiar yet with this. Others there's fly came inside when we open balcony, so better keep close the balcony. I'd love to stay again for their hospitality. Thanks Aston~

The location for transit passengers is the best as it is located inside the airport. The room is small, but there is no problem taking a break. The facilities are not old enough. The air conditioner is a mobile air conditioner, so it is noisy and Crucially there is no hair dryer, which is inconvenient.

Im pleased during my short stay. Hotel is clean, service are good. Staff are helpful and courteous with their greetings and sincere smile. I like their free shuttle service to the airport. Facilities are almost complete with swimming pool, gym, billiards and welness spa plus their unique Durian resto. There is only one glitch that happened in the Rimba Durian resto that the staff have forgotten to placed our food orders, we have waited for 1&1/2 hours until we sense something not right.. staff have asked for apology..but honestly my excitement to have try their local cuisine melts off.. But generally, rating still all good for me.❤️.

The hotel is close to the airport 6 km away but it took 30 minutes for the hotel shuttle to arrive due to the traffic congestion. Going to the hotel was a lot quicker. Booking on was quick and pleasant and they offered to bring our bags up. Breakfast was on the cold side but pleasant.

The staff are friendly and understanding, starting from checking in, and checking out. Amazing welcome experience. I am not sure what's the name of receptionist that serve me on the 28/12? Please check your system to convey my thanks to this lady who is so professional, knowing what she's doing, always smiling, 😊 The checking in is so smoothly.From security to restaurant all staff are properly trained 👍I will definitely recommend to all my staff, Relatives, friends. Stay no where in the airport but At this hotel. Regards Raymond Yong Australia

I had a pleasant stay at Swiss-Belhotel Airport Jakarta. The rooms were nice, clean, and well-maintained, and I stayed in two different room types, both of which offered good views. The only issue I encountered was with one of the two sets of room keys, which initially didn't work. However, the staff handled the situation promptly and professionally, even accompanying me to the room to ensure the key was working properly after the fix. Their responsiveness and attention to detail left a great impression. Overall, I would happily stay here again.

By my fortune, I travel with my friend who booked via Marriot Bon Voy. She got a call directly from the hotel for a pick up. So we went to the hotel by this service. I hope that Trip.Com should consider addling this service to your clients, free of charge. Other wise, we would have to wait a free shutter bus for every one hour. The hotel facilities, amenities, food, and service are excellent.

The hotel is average. It's convenient to spend a night between flights, but it is a little hard to find the entrance from outside of the airport. The room wasn't very clean. I saw dust, small pieces of dirt, spiderweb on the ceiling, old napkin ball tossed at the back of the wardrobe. The curtains cover the window, except they don't connect to the wall tightly enough and always allow a strip of light to shine through. The air conditioning panel on the wall shines a bright green light at you at night (a common problem in hotels). The AC itself is quite loud, and you need it turned on at all times, otherwise the room becomes too hot. Another source of noise was the room ACROSS the hallway. I could hear what was going on there, in part thanks to my room door not being able to be shut tightly. In fact, all the doors (bathroom door and shower door) don't shut tightly and leave a few cm gap when closed. The towels are small, old, hard and smell unpleasantly. I could also hear the TV (or whatever else) from another room for several hours during the night, which distracted me from sleep. Everything in the restaurant was unclean as well. The floor, the tables, utensils and plates. The breakfast was average, and, funnily, the coffee smelled like dirt too. The only positive impression was made by the staff. They were very polite and professional, helped me with directions and were really nice to talk to. P.S. where am I supposed to put the hand soap after opening it?

Arriving at midnight, felt relieved that the hotel only a short trip to start resting after a long whole day journey. The breakfast prepared as early as 6 a.m. suits our appetite and start early to our next destination. Hotel staff are nice and helpful.

Everything was good except for the room cleaning service that did not replenish the exhausted tissues, toiletries such as toothbrushes and head coverings that were not given, and the drinking utensils that I had used were not cleaned😞

This facility is clean, however, I got a room which ac was broken plus the window seal was already bad so the outside noise was loud in the room. I asked the change of room but it was full, so I had to bear with the room which ac was rather hot. I slept without blanket. Furthermore, if you drive a car, the parking lot was designed tremendously narrow between building pillars. It takes skill to maneuver your car to park and avoid scraping your car against the pillars. Another matter was to many guests not wearing masks at the public area yet the staffs could not do anything about it, mostlikely because there were to many guests or the staffs were simply didnt care anymore.

The location for transit passengers is the best as it is located inside the airport. The room is small, but there is no problem taking a break. The facilities are not old enough. The air conditioner is a mobile air conditioner, so it is noisy and Crucially there is no hair dryer, which is inconvenient.

Im pleased during my short stay. Hotel is clean, service are good. Staff are helpful and courteous with their greetings and sincere smile. I like their free shuttle service to the airport. Facilities are almost complete with swimming pool, gym, billiards and welness spa plus their unique Durian resto. There is only one glitch that happened in the Rimba Durian resto that the staff have forgotten to placed our food orders, we have waited for 1&1/2 hours until we sense something not right.. staff have asked for apology..but honestly my excitement to have try their local cuisine melts off.. But generally, rating still all good for me.❤️.

The hotel is close to the airport 6 km away but it took 30 minutes for the hotel shuttle to arrive due to the traffic congestion. Going to the hotel was a lot quicker. Booking on was quick and pleasant and they offered to bring our bags up. Breakfast was on the cold side but pleasant.

The staff are friendly and understanding, starting from checking in, and checking out. Amazing welcome experience. I am not sure what's the name of receptionist that serve me on the 28/12? Please check your system to convey my thanks to this lady who is so professional, knowing what she's doing, always smiling, 😊 The checking in is so smoothly.From security to restaurant all staff are properly trained 👍I will definitely recommend to all my staff, Relatives, friends. Stay no where in the airport but At this hotel. Regards Raymond Yong Australia

I had a pleasant stay at Swiss-Belhotel Airport Jakarta. The rooms were nice, clean, and well-maintained, and I stayed in two different room types, both of which offered good views. The only issue I encountered was with one of the two sets of room keys, which initially didn't work. However, the staff handled the situation promptly and professionally, even accompanying me to the room to ensure the key was working properly after the fix. Their responsiveness and attention to detail left a great impression. Overall, I would happily stay here again.

By my fortune, I travel with my friend who booked via Marriot Bon Voy. She got a call directly from the hotel for a pick up. So we went to the hotel by this service. I hope that Trip.Com should consider addling this service to your clients, free of charge. Other wise, we would have to wait a free shutter bus for every one hour. The hotel facilities, amenities, food, and service are excellent.

The hotel is average. It's convenient to spend a night between flights, but it is a little hard to find the entrance from outside of the airport. The room wasn't very clean. I saw dust, small pieces of dirt, spiderweb on the ceiling, old napkin ball tossed at the back of the wardrobe. The curtains cover the window, except they don't connect to the wall tightly enough and always allow a strip of light to shine through. The air conditioning panel on the wall shines a bright green light at you at night (a common problem in hotels). The AC itself is quite loud, and you need it turned on at all times, otherwise the room becomes too hot. Another source of noise was the room ACROSS the hallway. I could hear what was going on there, in part thanks to my room door not being able to be shut tightly. In fact, all the doors (bathroom door and shower door) don't shut tightly and leave a few cm gap when closed. The towels are small, old, hard and smell unpleasantly. I could also hear the TV (or whatever else) from another room for several hours during the night, which distracted me from sleep. Everything in the restaurant was unclean as well. The floor, the tables, utensils and plates. The breakfast was average, and, funnily, the coffee smelled like dirt too. The only positive impression was made by the staff. They were very polite and professional, helped me with directions and were really nice to talk to. P.S. where am I supposed to put the hand soap after opening it?

Arriving at midnight, felt relieved that the hotel only a short trip to start resting after a long whole day journey. The breakfast prepared as early as 6 a.m. suits our appetite and start early to our next destination. Hotel staff are nice and helpful.

Except for the incomplete infrastructure, everything else is very good! Cash can be paid at the front desk, and changing rooms is also very convenient. For communication, simple English speaking is fine, and mobile translation software can be used if that doesn't work!

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

Checked in at 2 pm sharp, our family suite room only has 1 window facing to another building. Other than that, the room is okay. Breakfast for a four star hotel was quite complete, there were Western, Chinese, and local food. Overall experience 9/10

Great location! 5 mins drive away from ICE BSD convention centre and AEON mall just right opposite. The only downside during my stay was the toilet ceiling was leaking water and I couldn’t get a change of room as it was fully booked at the time, so I had to wait till they got it fixed.

Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good).

The overall experience of staying in the aparthotel was very good. The hotel rooms are relatively new, the stay is relatively comfortable, it is convenient for travel, and there is no traffic jam. The room is clean and fully equipped.

Hotel lacks quite a far bit… only convenient if you need a place to stay within super duper close proximity after attending a concert at ICE BSD. Even then usually the place will be bustling and busy and staff will be overwhelmed. Service is understandably much slower as they have to handle a huge crowd. During my check in I was not informed that my access card will not be activated until 15+mins later. I lugged my luggage up, all ready to settle down and rest in the room but ended up spending a good 10mins outside the door trying to go in but wasn’t able to. I begrudgingly lugged my luggage down again to find the staff to assist. Only after we went up again could the card be used to unlock the door. Would’ve appreciated if the check in staff informed me in advance then at least I don’t have to waste a trip up only to have to come down again with my belongings. First impression of the room… it is definitely decent for resting but I honestly would not choose this hotel again for any future concerts. Just my own personal preference. It looks good in the pictures and I do see a lot of fans staying over at the hotel. They seem ok and happy. If you’re one who prioritises cleanliness and comfort, this hotel might not be suitable for you. The card incident and the hotel room impression did affected me in some ways. I made a booking to another hotel and left within hours. Ps. The room I was assigned to only had the old 2 pin plugs and I did not bring any adaptors so that was one of the few reasons why I left. Also there was eyelash on the counter I thought these were just signs the room is not for me. Perhaps I wouldn’t feel too badly if I wasn’t alone 😭

It's a new hotel with good hardware. However, for such a high-end place, there are small flying insects in the room and breakfast area. It's speechless!

The hotel is great overall, probably because it is still new. The design is modern and simple with a bit of contemporary art touches in some areas. The room has a decent size and they provide these little bolsters to suit the Indonesian culture, which is nice. The hotel facilities are decent, the gym has the necessary exercise equipment. The swimming pool is nice though a bit small. They also offer quite a variety of food for breakfast and in-room food service. Location is also nice, there is a restaurant next to the hotel and just a walk away from The Breeze. Overall, it is slightly beyond my expectation of what I thought of ibis hotels. The only downside is the hotel lobby that is a bit far and inconvenient to get to from the car park area, though they try to compensate this by having a buggy car to send you from the lobby to car park (not the other way around).

Stay many times in this apartment hotel. Quite good enough for biz trip, except the shower room seems a bit choked, and shower water not able to go smoothly.

have stay for a few days for IKPI Congress 2019 at this hotel. Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious...very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. I have no hesitation in recommending this hotel to the tourists who want to go to Batu. Will be back to this place soon..!!