5-Star Hotels in Sarawak, Malaysia

Check-in was average — no greeting or sense of welcome, which was disappointing for a 5-star hotel. Room had a broken shower tap, but it was fixed within an hour by a professional technician — great service there. Housekeeping was inconsistent. Day 1 was great, but Day 2 had missing towels and no toiletries refill. Day 3 was the worst — no toilet paper or tissue refills, barely enough to last the day. Had to keep requesting basic items during my stay. Checkout was smooth and fast. Overall, service and facilities don’t quite meet 5-star expectations. Room maintenance response was a plus, but housekeeping and guest service need improvement.

The resort is located in the rainforest, which provides free airport pickup, drop-off and the transport to the Mulu National Park entrance by mini lorry. Check in was fast by the friendly staffs and they will bring and assist you to the room. All the necessary amenities are provided in the room, and both the air con and water pressure are strong. Wifi is only available in public area, SIM card with telco Maxis can be used in the room…..like me.

Thank you for the special complimentary  and excellent service. The staff are very friendly and welcoming. This have given my 16th wedding anniversary with my husband so wonderful and memorable. Breakfast at the Chinese Resto ( Gu Jin) was awesome! Love the siew mai and dumplings. Definitely will  go again! Kudos Sheraton Kuching.

My recent stay at the Pullman Hotel was a pleasant experience overall. The hotel is pretty decent, though it’s clear that it has been in operation for many years. Some parts of the room showed signs of wear and tear. That said, the room was comfortable and functional, providing everything I needed for a relaxing stay. What truly stood out during my visit was the exceptional service from the staff. They were incredibly helpful, and went above and beyond to accommodate my requests. It’s worth noting that the hotel is currently undergoing maintenance, so future visitors should expect some noise during the daytime (8 AM–5 PM). While this was slightly noticeable, it didn’t significantly disrupt my stay, as the work was confined to reasonable hours. Overall, I am happy with my time at the Pullman Hotel. The combination of comfortable accommodations, outstanding service, and the promise of upcoming renovations leaves me optimistic about the hotel’s future. I have no doubt that once the renovations are complete, the Pullman will shine even brighter and continue to provide an excellent experience for its guests. I would gladly return and recommend it to others looking for a reliable and welcoming stay. Keep up the great work, Pullman team—your dedication to improvement and guest satisfaction is truly commendable!

I really love this resort 😍 everything is superb. The room is spacious and clean. Bed is comfy. Foods are delicious. Pool is big but a bit cloudy. My favourite part is the view. View is insane 😍 i got seaview and mountain view. I really love it !

Have been to Kuching couple of times but 1st time staying at this hotel, chose it due to proximity to the Waterfront. Stayed at the King size room with a view of the DUN building and waterfront, can watch light shows every night from the room at 6th floor. Room was very spacious. Hotel is old, the mirror door was cracked. My concern was that as the hotel is linked to a mall and the mall share the same lift with the hotel, it keeps the lifts busy and us hotel guests have to wait for the lift and some non guests were able to access the rooms level if they just stayed in the lift even though they intend to access the mall, which I witness many times. Weirdos from the mall can just come knocking at your hotel room since they can just follow you to your floor without having to tap hotel card in the lift! To me this is a security and privacy concern to the safety of hotel guests. By right, non guest should only be able to access the lift up to the lobby or use a separate lift that doesnt give access to the pool and rooms. Or the lift to the mall for hotel guest be kept separate. Breakfast spread was good though I find ex at RM30-40 for my 6 year old. She could eat breakfast for free in european hotels. Pool water is also cold as you don't get the sun in. Hotel staff are all very helpful.

Booked the family room for 3 nights. The room is spacious and comfortable. We were on the executive floor and has access to the executive lounge for complimentary breakfast and hi tea. Location is good as it's walking distance to padungan and waterfront. lots of eateries nearby. Only a small flaw is the bathroom esp the toilet bowl can be cleaner as we found stains on the toilet bowl. Otherwise all good.

I was a bit disappointed with my stay. Prior to check-in, I had sent a message via chat and also called directly to request a simple anniversary decoration in the room. I was assured that a basic swan towel deco could be arranged. However, when I arrived, there was nothing prepared at all. It was quite disheartening, especially since this stay was meant to be a special occasion. In addition, I noticed that there was no tissue box provided in the room, and the one in the bathroom had not been replenished. We had to make do with just toilet paper. The bidet pipe was also leaking, the floor was wet. I attempted to contact reception and housekeeping, but the in-room phone was not functioning at all, leaving us with no way to communicate our concerns during the stay. Made it seem like its there just for decoration. These may seem like small issues, but as a guest, it’s the little touches and attention to detail that make a hotel experience memorable. I wasn’t expecting anything extravagant, just the basic comforts and a gesture that was promised. Unfortunately, this time, the experience fell short. But the view was amazing though.

Overall, the resort was really old and tired looking and lacks a lot of the modern amenities that newer resorts come equipped with. If your room is not located at the main building itself, be prepared to walk quite a fair bit. The resort was not properly maintained, especially the footpaths and landscaping. Staff however was friendly and buffet breakfast was good with many choices. Needs refurbishment asap

Love here so much! Although don’t have beach here but still can feel relax.. we are lucky management upgraded our room to us and decorated so nice🥰 the room is big! Breakfast is including in room packages. Sarawak Laksa is nice! We also try the dinner, price a bit higher but still can accept.