Overall, my recent stay at your hotel had some truly delightful aspects, alongside an area where I believe there's significant room for improvement.
The ambience of the rooms was absolutely lovely. I thoroughly enjoyed the atmosphere and comfort they provided. A particular highlight for me was the bath gel – the white tea and camellia scent was so captivating that I actually purchased it to use at home! It's rare to find such a memorable amenity.
However, I was not very keen on the front counter service. I found it to be too cold and not particularly friendly or welcoming. The interaction felt impersonal, and I believe that the initial impression at the front desk is crucial for guests to feel comfortable and valued from the moment they arrive.
I would strongly suggest improvising your front counter service. By fostering a warmer and more approachable demeanor, your staff can ensure that guests feel genuinely welcome and comfortable from the very start of their hotel experience.
We have stayed at this hotel few years ago and we decided to return for a short trip. Everything was still good and well maintained. The condition, the food, the service … all was still like before. I would definitely come back again for a weekend getaway!
A Sun-Drenched Sojourn at DoubleTree by Hilton Damai Laut – Where Luxury Courts the Sea and Family Memories Blossom
July 2025 will forever shimmer in our recollections as the month we traded routine for a resplendent tapestry of comfort and carefree laughter at the DoubleTree by Hilton Damai Laut Resort. Tucked away like a hidden jewel overlooking the Straits of Malacca, this haven unfurled a grand stage for our family adventure, and my, what an enchanting production it was.
Upon arrival, we were greeted not merely with the hotel’s signature warm cookie, but a generosity of spirit embodied by Haykal, whose attentiveness would put even the most seasoned concierge to shame. His deft touch secured us a splendid room upgrade, transforming our stay into something decidedly more opulent.
The resort’s pool was a veritable aquatic kingdom, shimmering in the July sun, and an instant magnet for the children, who splashed and frolicked as though auditioning for an Olympic synchronized swimming squad. Though the siren call of the beach beckoned, we heeded the staff’s cautionary tale of marauding jellyfish. It turns out, we didn’t miss a thing—so beguiling were the pools, we scarcely gave the sea another thought.
Breakfast each morning was a carnival of flavors, a sprawling buffet laden with enough options to make even the most decisive diner pause in awe. From delicate pastries to hearty local delicacies, it was a daily feast fit for emperors.
Yet, as with any grand experience, there were minor discordant notes amid the symphony. A persistent flotilla of flies occasionally intruded upon our peace, a reminder that paradise is never entirely without its quirks. Likewise, room service proved leisurely in pace, as if our meals were being prepared on a distant mountaintop before descending ceremoniously to our door. For those who prefer culinary expedience, Grab delivery is a welcome alternative—just be prepared to part with a few extra ringgit for the privilege.
Still, these were but tiny clouds in an otherwise brilliant sky. The staff’s warmth, the resort’s sprawling amenities, and the sheer joy on our children’s faces each day conspired to create an unforgettable family retreat.
If you seek a place where your spirit can unfurl, where your children’s laughter will echo across sunlit terraces, and where hospitality is more than a gesture but a genuine art, look no further than DoubleTree by Hilton Damai Laut. We departed with sun-kissed skin, full hearts, and an unspoken promise to return.
I stayed here to recuperate after breaking my ankle, and I felt that they were always considerate, such as when boarding the boat and the location of my room. All the staff members had excellent hospitality. Best of all, the facility is surrounded by nature, which allowed me to forget about everyday life and relax. Next time I'd like to participate in the activities as well.
Service was excellent. The resort was really beautiful and peaceful. You really feel like you're not even in Malaysia at all! The breakfast was really good! Had a wide selection of western and local delights. And it's ala carte buffet so they cook it whenever you order! Drinks are complimentary in your room. Jeff cellar was amazing but do note there's a dress code and it's set meal and dining will take 2.5hrs.
Surprising I was not bitten by any mosquitoes. But the spring water in the room was not hot enough... the pool was a little dirty which I feel can be improved... overall though a very nice experience and will definitely come back again!
a great stay at Meru suites. huge rooms, friendly staff that will go the extra mile for a service for customers. great team, clean rooms as well. Quiet at night making it a wonderful stay.
Only downside is the location as it is situated a 15mins drive away from town, but for such a wonderful stay I would not mind to come back here again.
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GGuest UserA Sun-Drenched Sojourn at DoubleTree by Hilton Damai Laut – Where Luxury Courts the Sea and Family Memories Blossom
July 2025 will forever shimmer in our recollections as the month we traded routine for a resplendent tapestry of comfort and carefree laughter at the DoubleTree by Hilton Damai Laut Resort. Tucked away like a hidden jewel overlooking the Straits of Malacca, this haven unfurled a grand stage for our family adventure, and my, what an enchanting production it was.
Upon arrival, we were greeted not merely with the hotel’s signature warm cookie, but a generosity of spirit embodied by Haykal, whose attentiveness would put even the most seasoned concierge to shame. His deft touch secured us a splendid room upgrade, transforming our stay into something decidedly more opulent.
The resort’s pool was a veritable aquatic kingdom, shimmering in the July sun, and an instant magnet for the children, who splashed and frolicked as though auditioning for an Olympic synchronized swimming squad. Though the siren call of the beach beckoned, we heeded the staff’s cautionary tale of marauding jellyfish. It turns out, we didn’t miss a thing—so beguiling were the pools, we scarcely gave the sea another thought.
Breakfast each morning was a carnival of flavors, a sprawling buffet laden with enough options to make even the most decisive diner pause in awe. From delicate pastries to hearty local delicacies, it was a daily feast fit for emperors.
Yet, as with any grand experience, there were minor discordant notes amid the symphony. A persistent flotilla of flies occasionally intruded upon our peace, a reminder that paradise is never entirely without its quirks. Likewise, room service proved leisurely in pace, as if our meals were being prepared on a distant mountaintop before descending ceremoniously to our door. For those who prefer culinary expedience, Grab delivery is a welcome alternative—just be prepared to part with a few extra ringgit for the privilege.
Still, these were but tiny clouds in an otherwise brilliant sky. The staff’s warmth, the resort’s sprawling amenities, and the sheer joy on our children’s faces each day conspired to create an unforgettable family retreat.
If you seek a place where your spirit can unfurl, where your children’s laughter will echo across sunlit terraces, and where hospitality is more than a gesture but a genuine art, look no further than DoubleTree by Hilton Damai Laut. We departed with sun-kissed skin, full hearts, and an unspoken promise to return.
NNurul23Overall, my recent stay at your hotel had some truly delightful aspects, alongside an area where I believe there's significant room for improvement.
The ambience of the rooms was absolutely lovely. I thoroughly enjoyed the atmosphere and comfort they provided. A particular highlight for me was the bath gel – the white tea and camellia scent was so captivating that I actually purchased it to use at home! It's rare to find such a memorable amenity.
However, I was not very keen on the front counter service. I found it to be too cold and not particularly friendly or welcoming. The interaction felt impersonal, and I believe that the initial impression at the front desk is crucial for guests to feel comfortable and valued from the moment they arrive.
I would strongly suggest improvising your front counter service. By fostering a warmer and more approachable demeanor, your staff can ensure that guests feel genuinely welcome and comfortable from the very start of their hotel experience.
LLuckystarLiviaWe have stayed at this hotel few years ago and we decided to return for a short trip. Everything was still good and well maintained. The condition, the food, the service … all was still like before. I would definitely come back again for a weekend getaway!
BbillykunI stayed here to recuperate after breaking my ankle, and I felt that they were always considerate, such as when boarding the boat and the location of my room. All the staff members had excellent hospitality. Best of all, the facility is surrounded by nature, which allowed me to forget about everyday life and relax. Next time I'd like to participate in the activities as well.
PpeppermintyService was excellent. The resort was really beautiful and peaceful. You really feel like you're not even in Malaysia at all! The breakfast was really good! Had a wide selection of western and local delights. And it's ala carte buffet so they cook it whenever you order! Drinks are complimentary in your room. Jeff cellar was amazing but do note there's a dress code and it's set meal and dining will take 2.5hrs.
Surprising I was not bitten by any mosquitoes. But the spring water in the room was not hot enough... the pool was a little dirty which I feel can be improved... overall though a very nice experience and will definitely come back again!
KKinnie Konga great stay at Meru suites. huge rooms, friendly staff that will go the extra mile for a service for customers. great team, clean rooms as well. Quiet at night making it a wonderful stay.
Only downside is the location as it is situated a 15mins drive away from town, but for such a wonderful stay I would not mind to come back here again.
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