5-Star Hotels in Perak, Malaysia

We are writing to express our disappointment regarding our recent stay. During booking, we explicitly requested a quiet room; however, we were assigned a connecting room. Unfortunately, due to the thin separation, we could hear the neighboring guests talking and moving items late into the night, which resulted in a sleepless night for us. While we understand the hotel was fully booked when we raised this with the front desk, we are frustrated that no alternative solution or assistance could be provided at the time.

This is a very new hotel apartment. It's fully equipped with pots, pans, an induction cooker, microwave, refrigerator, and hairdryer. The only thing missing is a washing machine, but all other essential in-room facilities are there. The room is quite spacious; we booked a two-bedroom apartment. At around 140 Malaysian Ringgit per night during the May Day holiday, it offered great value for money. It was more than enough space for our family of three, with one king-sized bed and two single beds. The living room had a sofa, and surprisingly, the TV even had Mango TV and Tencent TV! 😂 The infinity pool on the hotel's top floor isn't huge but is very tastefully designed. There's also a co-working space specifically for digital nomads, and the gym is excellent. The garden on the second floor is beautiful both day and night. The hotel itself isn't far from the city center. It's about 6-8 MYR by Grab from the train station, and roughly the same to the Mural Street. To Perak Cave and Mirror Lake, it's about 8-10 MYR, making it very convenient to get around. The only issue is that since the apartment is quite new, Grab's current pick-up/drop-off point is located at the main entrance on the main road. If you have a lot of luggage, you might need to ask the driver to go around to the reception area at the back of the apartment.

The hotel's exterior is new and fresh, and the room is bright and comfortable with a modern, 'cyber' design. The toilet in the bathroom is state-of-the-art, and the in-room electronic system is very convenient to use. The lobby staff were all smiles, attentive, and friendly. The hotel is located near the city center, less than a ten-minute drive away, which is very convenient. For Ipoh, Malaysia, this hotel is definitely a five-star experience. Highly recommended!

Reasons for the low service rating: 1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for. 2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand. 3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card. 4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made. 5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host. 6. Host offered late checkout that I did not need as I was departing early morning the next day. The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.

I booked a 3 bedroom suite horizon view and they upgraded me to one with lake view which was great! The unit has a nice view of the limestone hills and the lake which is surrounding the hotel. Suite is clean and everything functions well. There’s a water filter machine providing hot and cold water which is a great sustainable element, not using plastic water bottles in their suites. Breakfast buffet spread is also good with both western and local style dishes.

New hotel- great value for those travelling to Ipoh. You’ll need a vehicle to move around or at least use grab. The only thing I wanted to comment is that the staff should mask up, especially if they’re sick. When I checked in, the staff looked really sick and had snot hanging on his nose. All these happened while handling my check in. It was traumatising for me. The hotel should provide hand sanitisers too. The room is comfy however the beds are a bit too hard. Each need should come with two pillows, even those single beds.

I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable. You may get confused upon arrival but the security guards are helpful and able to communicate in English. I enjoy staying here very much!

Our first visit to the resort. A wonderful place to celebrate our anniversary. A quiet place to relax and enjoy without noisy children running around. Not too many guest which is very good. Don't feel crowded. Service is good. Buggy service is fast response. Best is the private pool and hotspring water. Fine dinning is wonderful inside a cave. Breakfast is good. Freshly cooked only when you order and is unlimited. Only issue is location which you need to get transport if going outside. Sunway is building a big shopping mall just outside but only ready in 2028. You also get complimentary entry to Sunworld theme park if you join and follow the trekking from resort to back of Sunworld. A short walk through the forest. Will definitely come back again.

Had such a wonderful anniversary getaway at DoubleTree by Hilton Damai Laut ❤️The resort was peaceful, beautiful and perfect for a relaxing escape from busy life. Loved the stunning sea view, clean room, delicious food and the warm hospitality from the staff throughout our stay. The pool was amazing and our child really enjoyed the Kid’s Club too 🥰 It definitely made the trip more family-friendly and enjoyable for parents with kids. Just a small suggestion — it would be even better if the Kid’s Club could include a mini playground or small slide for children to play 😊 Overall, it was a memorable and relaxing stay. Thank you for making our anniversary celebration so special ✨ Definitely looking forward to coming again!

A big thanks to the management for free upgrade to studio suites 😍 We felt at home, the room with all the necessities, fresh airs, complimentary drinks and kacang putih, member price for in room service of the Dome. I especially love the bath, water pressure is strong 👍🏻 It would be even better if lotion is provided 😊