5 Stars Hotels in Sabah, Malaysia

The Shangri-La Tanjung Aru Resort is an outstanding resort with exceptional service that leaves a lasting impression. Firstly, the service quality at the hotel is very high, with staff being friendly and helpful. Whether it's the reception or room service, they respond quickly to guests' needs and always with a smile. Secondly, the quality of the in-room dining is excellent. Whether it's breakfast or dinner, the food delivered to the room is not only fresh and delicious but also beautifully presented, making you feel genuinely welcome. It's particularly worth mentioning that I once accidentally left some items in the room. The hotel staff promptly contacted me and arranged to return the items quickly, which was very reassuring. However, there are a few areas where the Shangri-La Tanjung Aru Resort could improve. Firstly, the hotel's location is relatively remote, making it inconvenient to hail a taxi, especially at night or during peak hours, which can be troublesome for guests who need to go out frequently. Additionally, there are some issues with the hotel's pool facilities. The edges of the pool may be rough, and I accidentally got a cut while using the pool. I hope the hotel can address this to enhance the safety and comfort of their guests. Overall, the Shangri-La Tanjung Aru Resort remains a highly recommended accommodation choice, particularly for travelers seeking excellent service and delicious meals. If they can resolve the transportation and pool facility issues, this would be an ideal place for a relaxing and enjoyable stay.

I stayed at this hotel for 6 days and 5 nights for both business and leisure purposes. The hotel's location is one of the best in Kota Kinabalu. On the first day, I was issued a room that did not match my reservation. However, the front office staff were friendly and very professional, and they assisted me in changing to another room. Unfortunately, the next day, I had to change rooms again due to a leaking air conditioner. It was honestly a very bad experience to have to change rooms twice within the first two days. Despite this, the Duty Manager, Mr. Bryan, was very kind and professional in helping me resolve the issue. I appreciate the Marriott's high standard of service. Overall, the stay was good, and the sunsets were breathtaking.

all are fine except the parking fee refund that organize by Wilson company. im stayting from 24th-26th May 2024. until today 5th June 2024 i still havent got my refund MR235.60. the parking fee is using auto debit each time your going in and out from the hotel using car. hopefuly hotel management will tackle this issue ASAP

An excellent stay in Kota Kinabalu. My family and I thoroughly enjoyed our time here, largely in part because of the hotel. From the easy and friendly welcome at the reception, club lounge and restaurant to help from the travel desk, we received good service all around. The club lounge food while not varied, was good. I also loved the views from the rooftop bar. The pool looked to be a little dated but was still acceptable. The gym was well equipped! Unfortunately, I did not make a booking in time to try their massage services. Finally, the room was lovely. Comfy bed and pillows. The hotel is only 15 stories and we were on the 8th floor, while it's not very high the sea view was still gorgeous. Additional kudos, I appreciated that the laundry team could accommodate for washing of shoes as I had just completed the Mount Kinabalu hike. We made a spontaneous booking to Mari Mari Cultural Village and the travel desk service was really helpful in arranging our booking for the next day. All in all, a fantastic stay and I look forward to staying here again.

My recent stay at the Grand Hyatt Hotel was nothing short of exceptional. From the moment I arrived, the service was impeccable, with courteous staff ensuring a smooth check-in process. The hotel's lobby exudes elegance, boasting modern decor that seamlessly blends with classic sophistication. The room itself was a sanctuary of comfort and style, featuring plush bedding, contemporary furnishings, and breathtaking views of the city skyline. Every detail, from the high-quality amenities to the tasteful design, spoke volumes about the hotel's commitment to luxury.

Overall our 2-night stay at Hyatt Centric KK was comfy n relaxing. The lobby n top floor lounge ambience is excellent~feeling of calmness. Rooms are spacious n clean with beautiful sunset seaview. We especially like the bathroom with sitting bench~ a considerate design for guests who prefer to sit n shower. Restaurant staff were very well-mannered n helpful. The hotel is well located just opposite the Sabah Suria shopping mall, so it's very convenient if you wish to dine out or shop around…

My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations. The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff. I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression. I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service. Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu. Warm regards, Lydia

Well maintained resort and good service. Breakfast spread is good and yummy. Harbour is just 5-10 mins walk away to take boat ride to the Tunku Abdul Rahman islands. Boat ride is only about 15-20mins to the islands. Lovely great swimming pools for both adults and kids and a small private beach for snorkeling. Rooms are clean and spacious. Sunset is beautiful. Love the stay and we will be back. Thank you!

We booked the ocean wing junior suite for a 4D3N stay. The service staff was very helpful and accommodative to our request to change room so that we can stay adjacent to one another. Overall stay was fantastic, especially the food which was delicious and satisfied our palate. There are many activities which you can book with a fee. The spa was located at the scenic golf club and it was great. We also took up a day tour which included a river cruise and firefly viewing. It was a beautiful sight and good experience (minus the mosquitoes!). The resort is not exactly near any amenities but it offers complimentary shutter bus service to Suria Sabah and Imago Shopping Mall three times daily. Definitely recommend if you are looking for a holiday with some exclusivity.

After a long trip arrived at hotel and quickly signed in. We were upgraded to a fantastic room, however phone and TV not working but a great balcony view of the South. China Sea and to the left the jungle. It was lovely to sit and watch the various birds and fireflies. Malaysia Airlines had lost one of our bags and did not seem concerned however after no success we spoke with James at reception who soon sorted it out and it arrived at 9pm. One day wasted Thanks Malaysia Airlines. The next day we had a leisurely breakfast plentiful and good choices of Malay and Western. Very courteous staff. Saw our first monitor lizard and had a garden tour by. a very informative employee Roy. Decided against the nature walk as advised not much to see this time of year. Spent most the day on the empty beach ( Some jellyfish but otherwise a nice dip) and in empty swimming pool. 3 linked pools lovely and warm but needs some maintenance and jacuzzi not working. Only a couple of restaurants were open and although quality of food was good the menus were similar. On our last day we had a very good Chinese style meal in The Noble House (Only open until early evening). As with most meals we were the only ones in the restaurant. All meals were very reasonably priced. The advertised firefly. tour was cancelled due to low tide but Christina arranged a private trip to see them and also the proboscis monkey. Well worth it. . Points to Note Low occupancy with the majority of guests staying overnight only, meant we had pools and beach to ourselves and the restaurants were virtually empty. Disadvantage was that some restaurants. and snack places did not open. Lovely remote location fantastic view , beach and garden walks however nothing in walking distance of the resort so unless taking a. taxi or day trip would not see or meet other local people restaurants or shops. Note the hotel shop has very limited souvenirs and only a few crisps and drinks. We had a great relaxing time, the hotel needs some updating and maintenance but that did not affect our.enjoyment. Staff were helpful and courteous and room clean and well stocked with water tea and coffee. A/C fine. So if you want a relaxing beach and pool holiday with good food and when we were there tranquility we recommend Nexus. PS book trips at the hotel as the one we booked through our agent was about 3 times more.

The Shangri-La Tanjung Aru Resort is an outstanding resort with exceptional service that leaves a lasting impression. Firstly, the service quality at the hotel is very high, with staff being friendly and helpful. Whether it's the reception or room service, they respond quickly to guests' needs and always with a smile. Secondly, the quality of the in-room dining is excellent. Whether it's breakfast or dinner, the food delivered to the room is not only fresh and delicious but also beautifully presented, making you feel genuinely welcome. It's particularly worth mentioning that I once accidentally left some items in the room. The hotel staff promptly contacted me and arranged to return the items quickly, which was very reassuring. However, there are a few areas where the Shangri-La Tanjung Aru Resort could improve. Firstly, the hotel's location is relatively remote, making it inconvenient to hail a taxi, especially at night or during peak hours, which can be troublesome for guests who need to go out frequently. Additionally, there are some issues with the hotel's pool facilities. The edges of the pool may be rough, and I accidentally got a cut while using the pool. I hope the hotel can address this to enhance the safety and comfort of their guests. Overall, the Shangri-La Tanjung Aru Resort remains a highly recommended accommodation choice, particularly for travelers seeking excellent service and delicious meals. If they can resolve the transportation and pool facility issues, this would be an ideal place for a relaxing and enjoyable stay.

I stayed at this hotel for 6 days and 5 nights for both business and leisure purposes. The hotel's location is one of the best in Kota Kinabalu. On the first day, I was issued a room that did not match my reservation. However, the front office staff were friendly and very professional, and they assisted me in changing to another room. Unfortunately, the next day, I had to change rooms again due to a leaking air conditioner. It was honestly a very bad experience to have to change rooms twice within the first two days. Despite this, the Duty Manager, Mr. Bryan, was very kind and professional in helping me resolve the issue. I appreciate the Marriott's high standard of service. Overall, the stay was good, and the sunsets were breathtaking.

all are fine except the parking fee refund that organize by Wilson company. im stayting from 24th-26th May 2024. until today 5th June 2024 i still havent got my refund MR235.60. the parking fee is using auto debit each time your going in and out from the hotel using car. hopefuly hotel management will tackle this issue ASAP

An excellent stay in Kota Kinabalu. My family and I thoroughly enjoyed our time here, largely in part because of the hotel. From the easy and friendly welcome at the reception, club lounge and restaurant to help from the travel desk, we received good service all around. The club lounge food while not varied, was good. I also loved the views from the rooftop bar. The pool looked to be a little dated but was still acceptable. The gym was well equipped! Unfortunately, I did not make a booking in time to try their massage services. Finally, the room was lovely. Comfy bed and pillows. The hotel is only 15 stories and we were on the 8th floor, while it's not very high the sea view was still gorgeous. Additional kudos, I appreciated that the laundry team could accommodate for washing of shoes as I had just completed the Mount Kinabalu hike. We made a spontaneous booking to Mari Mari Cultural Village and the travel desk service was really helpful in arranging our booking for the next day. All in all, a fantastic stay and I look forward to staying here again.

My recent stay at the Grand Hyatt Hotel was nothing short of exceptional. From the moment I arrived, the service was impeccable, with courteous staff ensuring a smooth check-in process. The hotel's lobby exudes elegance, boasting modern decor that seamlessly blends with classic sophistication. The room itself was a sanctuary of comfort and style, featuring plush bedding, contemporary furnishings, and breathtaking views of the city skyline. Every detail, from the high-quality amenities to the tasteful design, spoke volumes about the hotel's commitment to luxury.

Overall our 2-night stay at Hyatt Centric KK was comfy n relaxing. The lobby n top floor lounge ambience is excellent~feeling of calmness. Rooms are spacious n clean with beautiful sunset seaview. We especially like the bathroom with sitting bench~ a considerate design for guests who prefer to sit n shower. Restaurant staff were very well-mannered n helpful. The hotel is well located just opposite the Sabah Suria shopping mall, so it's very convenient if you wish to dine out or shop around…

My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations. The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff. I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression. I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service. Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu. Warm regards, Lydia

Well maintained resort and good service. Breakfast spread is good and yummy. Harbour is just 5-10 mins walk away to take boat ride to the Tunku Abdul Rahman islands. Boat ride is only about 15-20mins to the islands. Lovely great swimming pools for both adults and kids and a small private beach for snorkeling. Rooms are clean and spacious. Sunset is beautiful. Love the stay and we will be back. Thank you!

We booked the ocean wing junior suite for a 4D3N stay. The service staff was very helpful and accommodative to our request to change room so that we can stay adjacent to one another. Overall stay was fantastic, especially the food which was delicious and satisfied our palate. There are many activities which you can book with a fee. The spa was located at the scenic golf club and it was great. We also took up a day tour which included a river cruise and firefly viewing. It was a beautiful sight and good experience (minus the mosquitoes!). The resort is not exactly near any amenities but it offers complimentary shutter bus service to Suria Sabah and Imago Shopping Mall three times daily. Definitely recommend if you are looking for a holiday with some exclusivity.

After a long trip arrived at hotel and quickly signed in. We were upgraded to a fantastic room, however phone and TV not working but a great balcony view of the South. China Sea and to the left the jungle. It was lovely to sit and watch the various birds and fireflies. Malaysia Airlines had lost one of our bags and did not seem concerned however after no success we spoke with James at reception who soon sorted it out and it arrived at 9pm. One day wasted Thanks Malaysia Airlines. The next day we had a leisurely breakfast plentiful and good choices of Malay and Western. Very courteous staff. Saw our first monitor lizard and had a garden tour by. a very informative employee Roy. Decided against the nature walk as advised not much to see this time of year. Spent most the day on the empty beach ( Some jellyfish but otherwise a nice dip) and in empty swimming pool. 3 linked pools lovely and warm but needs some maintenance and jacuzzi not working. Only a couple of restaurants were open and although quality of food was good the menus were similar. On our last day we had a very good Chinese style meal in The Noble House (Only open until early evening). As with most meals we were the only ones in the restaurant. All meals were very reasonably priced. The advertised firefly. tour was cancelled due to low tide but Christina arranged a private trip to see them and also the proboscis monkey. Well worth it. . Points to Note Low occupancy with the majority of guests staying overnight only, meant we had pools and beach to ourselves and the restaurants were virtually empty. Disadvantage was that some restaurants. and snack places did not open. Lovely remote location fantastic view , beach and garden walks however nothing in walking distance of the resort so unless taking a. taxi or day trip would not see or meet other local people restaurants or shops. Note the hotel shop has very limited souvenirs and only a few crisps and drinks. We had a great relaxing time, the hotel needs some updating and maintenance but that did not affect our.enjoyment. Staff were helpful and courteous and room clean and well stocked with water tea and coffee. A/C fine. So if you want a relaxing beach and pool holiday with good food and when we were there tranquility we recommend Nexus. PS book trips at the hotel as the one we booked through our agent was about 3 times more.

The Shangri-La Tanjung Aru Resort is an outstanding resort with exceptional service that leaves a lasting impression. Firstly, the service quality at the hotel is very high, with staff being friendly and helpful. Whether it's the reception or room service, they respond quickly to guests' needs and always with a smile. Secondly, the quality of the in-room dining is excellent. Whether it's breakfast or dinner, the food delivered to the room is not only fresh and delicious but also beautifully presented, making you feel genuinely welcome. It's particularly worth mentioning that I once accidentally left some items in the room. The hotel staff promptly contacted me and arranged to return the items quickly, which was very reassuring. However, there are a few areas where the Shangri-La Tanjung Aru Resort could improve. Firstly, the hotel's location is relatively remote, making it inconvenient to hail a taxi, especially at night or during peak hours, which can be troublesome for guests who need to go out frequently. Additionally, there are some issues with the hotel's pool facilities. The edges of the pool may be rough, and I accidentally got a cut while using the pool. I hope the hotel can address this to enhance the safety and comfort of their guests. Overall, the Shangri-La Tanjung Aru Resort remains a highly recommended accommodation choice, particularly for travelers seeking excellent service and delicious meals. If they can resolve the transportation and pool facility issues, this would be an ideal place for a relaxing and enjoyable stay.

I stayed at this hotel for 6 days and 5 nights for both business and leisure purposes. The hotel's location is one of the best in Kota Kinabalu. On the first day, I was issued a room that did not match my reservation. However, the front office staff were friendly and very professional, and they assisted me in changing to another room. Unfortunately, the next day, I had to change rooms again due to a leaking air conditioner. It was honestly a very bad experience to have to change rooms twice within the first two days. Despite this, the Duty Manager, Mr. Bryan, was very kind and professional in helping me resolve the issue. I appreciate the Marriott's high standard of service. Overall, the stay was good, and the sunsets were breathtaking.

all are fine except the parking fee refund that organize by Wilson company. im stayting from 24th-26th May 2024. until today 5th June 2024 i still havent got my refund MR235.60. the parking fee is using auto debit each time your going in and out from the hotel using car. hopefuly hotel management will tackle this issue ASAP

An excellent stay in Kota Kinabalu. My family and I thoroughly enjoyed our time here, largely in part because of the hotel. From the easy and friendly welcome at the reception, club lounge and restaurant to help from the travel desk, we received good service all around. The club lounge food while not varied, was good. I also loved the views from the rooftop bar. The pool looked to be a little dated but was still acceptable. The gym was well equipped! Unfortunately, I did not make a booking in time to try their massage services. Finally, the room was lovely. Comfy bed and pillows. The hotel is only 15 stories and we were on the 8th floor, while it's not very high the sea view was still gorgeous. Additional kudos, I appreciated that the laundry team could accommodate for washing of shoes as I had just completed the Mount Kinabalu hike. We made a spontaneous booking to Mari Mari Cultural Village and the travel desk service was really helpful in arranging our booking for the next day. All in all, a fantastic stay and I look forward to staying here again.

My recent stay at the Grand Hyatt Hotel was nothing short of exceptional. From the moment I arrived, the service was impeccable, with courteous staff ensuring a smooth check-in process. The hotel's lobby exudes elegance, boasting modern decor that seamlessly blends with classic sophistication. The room itself was a sanctuary of comfort and style, featuring plush bedding, contemporary furnishings, and breathtaking views of the city skyline. Every detail, from the high-quality amenities to the tasteful design, spoke volumes about the hotel's commitment to luxury.

Overall our 2-night stay at Hyatt Centric KK was comfy n relaxing. The lobby n top floor lounge ambience is excellent~feeling of calmness. Rooms are spacious n clean with beautiful sunset seaview. We especially like the bathroom with sitting bench~ a considerate design for guests who prefer to sit n shower. Restaurant staff were very well-mannered n helpful. The hotel is well located just opposite the Sabah Suria shopping mall, so it's very convenient if you wish to dine out or shop around…

My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations. The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff. I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression. I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service. Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu. Warm regards, Lydia

Well maintained resort and good service. Breakfast spread is good and yummy. Harbour is just 5-10 mins walk away to take boat ride to the Tunku Abdul Rahman islands. Boat ride is only about 15-20mins to the islands. Lovely great swimming pools for both adults and kids and a small private beach for snorkeling. Rooms are clean and spacious. Sunset is beautiful. Love the stay and we will be back. Thank you!

After a long trip arrived at hotel and quickly signed in. We were upgraded to a fantastic room, however phone and TV not working but a great balcony view of the South. China Sea and to the left the jungle. It was lovely to sit and watch the various birds and fireflies. Malaysia Airlines had lost one of our bags and did not seem concerned however after no success we spoke with James at reception who soon sorted it out and it arrived at 9pm. One day wasted Thanks Malaysia Airlines. The next day we had a leisurely breakfast plentiful and good choices of Malay and Western. Very courteous staff. Saw our first monitor lizard and had a garden tour by. a very informative employee Roy. Decided against the nature walk as advised not much to see this time of year. Spent most the day on the empty beach ( Some jellyfish but otherwise a nice dip) and in empty swimming pool. 3 linked pools lovely and warm but needs some maintenance and jacuzzi not working. Only a couple of restaurants were open and although quality of food was good the menus were similar. On our last day we had a very good Chinese style meal in The Noble House (Only open until early evening). As with most meals we were the only ones in the restaurant. All meals were very reasonably priced. The advertised firefly. tour was cancelled due to low tide but Christina arranged a private trip to see them and also the proboscis monkey. Well worth it. . Points to Note Low occupancy with the majority of guests staying overnight only, meant we had pools and beach to ourselves and the restaurants were virtually empty. Disadvantage was that some restaurants. and snack places did not open. Lovely remote location fantastic view , beach and garden walks however nothing in walking distance of the resort so unless taking a. taxi or day trip would not see or meet other local people restaurants or shops. Note the hotel shop has very limited souvenirs and only a few crisps and drinks. We had a great relaxing time, the hotel needs some updating and maintenance but that did not affect our.enjoyment. Staff were helpful and courteous and room clean and well stocked with water tea and coffee. A/C fine. So if you want a relaxing beach and pool holiday with good food and when we were there tranquility we recommend Nexus. PS book trips at the hotel as the one we booked through our agent was about 3 times more.

Apartment-style, the room is very clean, easy to check in, the swimming pool on the 7th floor is very convenient, there are many places to eat downstairs, and it is also convenient to go to the surrounding shopping malls. More importantly, the landlord is very nice. Thank you very much. I will come to his house again next time. I hope there will be a discount. The photo is the sea outside the window

We booked the ocean wing junior suite for a 4D3N stay. The service staff was very helpful and accommodative to our request to change room so that we can stay adjacent to one another. Overall stay was fantastic, especially the food which was delicious and satisfied our palate. There are many activities which you can book with a fee. The spa was located at the scenic golf club and it was great. We also took up a day tour which included a river cruise and firefly viewing. It was a beautiful sight and good experience (minus the mosquitoes!). The resort is not exactly near any amenities but it offers complimentary shutter bus service to Suria Sabah and Imago Shopping Mall three times daily. Definitely recommend if you are looking for a holiday with some exclusivity.