"The staff were friendly and helped us with our stay. The hotel was at a walking distance to West Lake. Highly recommended."

"Huge thanks to the hotel for the room upgrade – it was so thoughtful of them to look out for an 80-year-old like me, even making sure the room was anti-slip. The attention to detail was incredible! Annie and Cindy's service and warm smiles really stood out. Plus, the City Balcony is right outside the hotel, which was perfect for my morning Tai Chi. The hotel breakfast was plentiful and delicious, just right for me – nutritious and easy to digest. I'd highly recommend this place to all seniors!"

"We had a wonderful stay. We were upgraded to a high-floor room with a great view, which made our stay even more enjoyable. The reception and room service staff were always professional, friendly, and attentive. The hotel's location is excellent, with the metro station right outside the entrance, making it easy to visit attractions like Wulin Night Market and West Lake. We would happily stay here again and highly recommend this hotel. The only downside is that there is no elevator from the metro exit to street level, so carrying luggage can be a little challenging."

"We booked a family room, which was ideally located in Building Two. The room was spacious with a huge bed, and the lake view from the window was absolutely stunning. The room's facilities were excellent, and it was spotlessly clean and tidy. Upon arrival, we were greeted with a welcome fruit platter including passion fruit, blueberries, and mangoes, along with some pastries. We also received complimentary snacks and drinks. The staff's service attitude was exceptional. When they learned that someone in our group was celebrating a birthday, they specially prepared a small cake and delivered a rose to our room. They were incredibly accommodating to almost every request. The breakfast was a Chinese buffet with a wide variety of dishes, and the dining environment was also beautiful. For dinner, we dined at the Ziwei Hall, which requires advance reservation. As a two-diamond 'Black Pearl' restaurant, the dishes were beautifully presented and tasted fantastic, especially the whole 'West Lake Vinegar Fish,' which was incredibly delicious. The 'Plum Sauce Pork Ribs' were also very good. We ordered eight dishes for five people, and it was just right. Although it was expensive, it was definitely worth it. The restaurant also decorated our table and provided a complimentary small cake and longevity noodles for the birthday celebration, which was fantastic. The hotel at night was very quiet and dark, perfect for staying in your room. The hotel in the morning was beautiful, with distant views of Leifeng Pagoda and Su Causeway directly opposite. Nearby are Quyuan Fenghe and Huagang Guanyu (Viewing Fish at Flower Pond). A morning run in the gardens was wonderful, followed by a climb up Dingjia Mountain to see where Chairman Mao once studied. The transportation was also very convenient. If driving, there's parking available. Taxis and ride-hailing services can drop you directly at the reception in Building Eight. For public transport, you can take Metro Line 3 to 'Huanglongdong Station' and then walk about 4.4 km. Alternatively, take Line 1 to 'Longxiang Station' and walk about 6.6 km along the beautiful northern side of West Lake. Or take Metro Line 7 to 'Wushan Square Station' and walk about 5 km along the southern side of West Lake to experience the beauty of Nanshan Road. Overall, our experience at the West Lake State Guest House was superb! It felt like sleeping on West Lake itself. The quality and attitude of the service staff were outstanding. We will definitely choose to stay at the West Lake State Guest House again on our next trip to Hangzhou."

"The hotel is close to West Lake. The room is exquisite, clean, and the staff are all very enthusiastic. I love the coffee machine in the room! 👍"

"This hotel is really great! It offers a rich variety of food for breakfast. There are washing machines with dryers available for guests, super convenient. The location is perfect as well, just close to West Lake. Highly recommend for your stay!"

"A hotel that is close to the airport and easy access to the metro and the hotel offers a free shuttle bus and the buffet for breakfast was great. overall a good stay for my next flight."

"This newly opened Atour hotel near MixC has an amazing sunset view from its restaurant, allowing you to enjoy the sunset right from the hotel, which is quite a treat. The bamboo-themed lobby also offers complimentary self-service fruit tea that's refreshing and delicious. The huge floor-to-ceiling windows frame the sunset and city skyline like a painting, making every casual photo an atmospheric masterpiece. The stay experience was truly elevated! Plus, the hotel has an underground parking lot, making getting around super convenient."

"We had a wonderful 3-night stay at Xizi Hotel and it was easily one of the most memorable hotel experiences our family has had. What truly stood out was the exceptional service from 管家小杨. She was consistently prompt, friendly, attentive, and went well beyond what we would normally expect. We have stayed at many hotels over the years, including luxury properties, but it is rare to encounter service that feels so sincere and genuinely caring. No request seemed too small, and every interaction was handled with remarkable efficiency and warmth. We would also like to commend the entire hotel team. The buggy drivers were always courteous and helpful, making it easy to get around the expansive grounds. A special thank you as well to 王文浩, who kindly helped facilitate a last-minute 快递 arrangement for us, which was greatly appreciated. The hotel itself is a hidden gem. While West Lake is beautiful, many areas around it can become very crowded. Xizi Hotel provided a peaceful sanctuary away from the crowds, allowing us to enjoy the beauty of West Lake in a much more relaxing and comfortable setting. The stunning lakeside scenery, tranquil gardens, and spacious grounds made every day a pleasure. Our family thoroughly enjoyed our stay, and the combination of outstanding hospitality and an unbeatable location made this trip especially memorable. We would not hesitate to stay here again and will definitely return on our next visit to Hangzhou. Thank you to 管家小杨, 王文浩, and the entire Xizi Hotel team for making our stay so special."