Read genuine traveler ratings & reviews to find your perfect stay.
Posted onAug 6, 2026|Superior Twin Room
Guest UserWe absolutely love this hotel!! We have been here several times since 2011. It is located a little away from West Lake, with didi that it is so easy to get around! And it is absolutely vital that you can get a break from all the crowds and noise of the big city when you get back to your hotel. Rose Garden is surrounded by green trees and mountains, it’s quite and calm and the outside swimming pool is such an oasis. If it’s raining and thundering, too hot or too cold the indoor pool is also really good, and there are nice sofas around the pool for enjoying yourself. The staff is incredible!!! They are quietly there and super aware of you and your needs. They, especially Stone the manager, helped my husband so much with him planing a surprise visit on our wedding anniversary, they made sure he got upgraded to a better room so he was next to us, helped him send flowers, made a cake for us from them and kept the whole thing a secret from me🌹🩷 They helped me and my daughters order tea to be delivered to the hotel, send a package to a friend in China, remember what we liked to eat and drink in the morning and always kind and aware. I know they work hard and still they always smile at us and are ready to help!! Most of them have worked there for many many years, so they know what they’re doing 👌 I am so grateful, because they are a big part of our visits being so memorable! The hotel is so clean, the rooms a beautiful and spacious and there is a coffee machine in the room 🙏🏻 the restaurant in the hotel is really good Chinese food the Cafe cand make some good western food choices, drinks and ice cream, the breakfast buffet offers a huge selection of Chinese food and western food and fruit, children’s buffet with candyfloss and fun for kids. The whole hotel is quite, tranquil, beautiful, clean and cozy!!!
We always get a little sad when we leave and even though we want to travel to se other parts of the world, we always have Rose Garden and Hangzhou in our hearts and plans to come back. And we will🌹🤝🩷
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Price per night from:€86
Posted onOct 7, 2026|Deluxe Forest and Lake View King Room
KalutelelidiyaThis hotel used to be an InterContinental (perhaps a benchmark in the Jiangsu, Zhejiang, and Shanghai region), but after the InterContinental brand pulled out, the owner operated it independently under the name 'Free InterContinental Palace'.
After the InterContinental de-branding, the hotel significantly increased its recreational activities, adding tennis courts, sound healing, and more.
Among the resort hotels in the Jiangsu, Zhejiang, and Shanghai area, places like the Xihu State Guest House and Fuchun Resort are quite large, but this hotel's actual scale is even more astonishing. Besides the hotel's own area, the entire Xianshan Peninsula is essentially its public space: in early summer, there are bayberry orchards, and in autumn, the mountains are covered with tangerine trees. You can hike to the top of the back mountain (about 2-3 km), and there's a hidden small 'canyon' in the mountains. If you don't want to dine at the hotel, there's a 'farmhouse restaurant' next door (Xianshan Restaurant). A few hundred meters from the entrance is the lighthouse area, which used to be a pebble beach and has now been converted into a coffee shop/bar.
As for the hotel's own hardware, it's roughly on par with the international resort hotels in Yalong Bay around 2010-2012 (Qiandao Lake InterContinental/Hilton/Sheraton all opened around the same time). It's very well-maintained, old but not dilapidated. Compared to the minimalist, trendy new hotels of the past two years, hotels from this period have much more character.
Most people come to Qiandao Lake to escape the summer heat, but October-November is when Xianshan Peninsula is at its most beautiful. The tangerines are ripe, the lake water is exceptionally blue on crisp, clear days, and by November, a few ginkgo trees in the hotel turn golden.
This hotel also has some special advantages: for example, breakfast is served until 11 AM and includes a dedicated children's dining area. From 9 PM to 11 PM, there's a late-night canteen offering various snacks and instant noodles from all over the world (literally every type of noodle from everywhere!). The concierge team's service is also very attentive and prompt.
What can I say? Perfect weather, perfect hotel – 100 out of 10 points! 🥰
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Price per night from:€99
Posted onOct 8, 2026|Tatami Cityview Room
WukalakaquanshenbianThe environment was clean and tidy. The hotel is conveniently located, making it easy to get around with hassle-free parking. The staff were warm and welcoming, making for a fantastic stay. The facilities were also well-equipped, including a laundry room and a gym. Overall, a great experience! [OK]
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Price per night from:€59
Posted onOct 6, 2026|2-bed Room With Mountain View
Guest UserOur high-floor mountain view room was upgraded to a low-floor lake view room at the very end of the building, and the view was indeed lovely. The hotel was impeccably clean; it's hard to tell it's over a decade old. The decor is luxurious and tasteful. There were no strange odors in the room. Compared to other five-star hotels I've stayed in, the breakfast here was a bit underwhelming, but all the basic options were available and replenished promptly.
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Price per night from:€60
Posted onAug 16, 2026|Metropolis Room - With View
TutuximiannaiThe hotel's interior lighting was warm and inviting, making us feel cozy the moment we stepped in. Our room was clean and quiet, with all the necessary amenities. The staff were all very kind and courteous. Considering the overall environment and price, it's an excellent deal and truly great value for money. It's our top choice for accommodation when traveling, and we'll definitely be back.
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Price per night from:€50
Posted onSep 30, 2026|Deluxe King Room
Anonymous UserFacilities: The hostel is well-equipped with amenities like elevators, air conditioning, laundry rooms, direct drinking water dispensers, and vending machines. There's even an e-sports room, and it seems some room types include free access. The bathrooms have a dry/wet separation, so you don't have to worry about getting your clean clothes wet when showering. There are squat toilets, Western-style toilets, and accessible toilets. Plus, it seems you can rent Hanfu at the front desk, and they can show movies in the common area.
Cleanliness: I haven't kept up with new hostel brands in a while. In the past, hostel guests focused more on community atmosphere, but this place meets the needs of both new and old generations of hostel-goers. While providing social and entertainment common areas, the cleanliness is also astonishing. I can only say this is the cleanest hostel I've ever stayed at in China, even surpassing the standards of YHA HK. I wonder if the owner is running at a loss. There are plenty of cleaning staff who clean the common areas almost 24 hours a day. Every time I went to the bathroom/toilet, I'd see staff working. They almost achieve a 'one guest, one clean' standard; the trash cans are never full. In such a clean environment, guests should also voluntarily maintain the public space.
Environment: It's directly opposite the West Lake scenic area, very close to in77 and Kerry Centre. There are convenience stores nearby, and the hostel itself has multiple vending machines. It's very convenient for dining, sightseeing, and transportation.
Service: Single rooms come with complimentary disposable bath towels and slippers. The front desk staff are all young, on duty 24 hours, and have excellent service attitudes – friendly and responsible. They provide timely assistance and ensure guest safety during check-in.
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Price per night from:€12
Posted onOct 7, 2026|Deluxe Twin Room
Anonymous UserLooking for a short getaway near Hangzhou, we booked Club Med Longwu for the National Day holiday, and the tea plantation scenery is absolutely stunning! We booked a room with breakfast included, and the breakfast quality was excellent. The GOs (Gentle Organizers) were enthusiastic and energetic, there were plenty of activities in the resort, and the evening show was fantastic. The room was spacious and clean, and the service remained great even during the holidays. A walk through the tea fields was very therapeutic, making it perfect for a family short break. Sherly and Flora also provided excellent service!
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Price per night from:€121
Posted onOct 16, 2026|Cozy Queen Room
Guest UserVery close to West Lake, just a few minutes' walk. The room was very clean, and the service attitude was also great. The breakfast offered a wide variety of choices, and they even included a complimentary cocktail every night. We were traveling with a baby, and they thoughtfully upgraded our room for free. Overall, a fantastic experience, highly recommended!!!
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Price per night from:€35
Posted onSep 11, 2026|Jingjie Water-View Suite
Guest UserThe flower arrangements and tea sets at Xin Hotel are beautiful. In the morning, a wellness butler even leads guests on a mindful walking meditation in Xixi Wetland's Hundred Birds Garden. Afterwards, there's a plant mandala healing session. The hotel truly excels in its aesthetic details. It's also a perfect place for someone looking to escape daily routines, find peace, and relax. The wellness butler is thoughtful and attentive, offering personalized healing experiences and companionship. It was a truly worthwhile experience.
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Price per night from:€368
Posted onOct 26, 2026|2 Twin Beds, Club Access
HanaheyCheck-in was quick; we arrived at around 6 PM on Friday and got our room right away, and all the special requests we noted in advance were fulfilled. Checking out at the Executive Lounge on our final day was also fast and efficient, with no delays—thumbs up. However, upon check-in, even though they saw we had a child with us, they didn't proactively provide children's toiletries or slippers. After we requested them in the room, it took a very long time for them to be delivered, which wasted a lot of time.
The concierge service needs improvement. When we got into our car at the hotel entrance for departure, we had to load all our heavy luggage into the vehicle entirely by ourselves, with zero assistance. Additionally, food deliveries are not brought up to the room proactively, and when they are delivered, it is extremely slow.
The ceiling height in the room is indeed quite low, but it's within an acceptable range. Our room faced north, but it had great natural light and didn't feel damp at all. Soundproofing is a bit of an issue; you could hear sounds from the hallway and the adjacent room, but it wasn't overly noisy and was manageable.
While the room was clean in all aspects, the maintenance of the facilities left much to be desired. The frame of the bathroom mirror was chipped in several places, the amenity tray was uneven and surprisingly missing a corner at the bottom. The bathroom sink is extremely prone to splashing, making it impossible to keep anything around the edges unless you want it soaked in seconds. The hairdryer looks like it's seen better days and felt slightly sticky to the touch. The hot water from the bathtub showerhead was unstable; we waited a long time for warm water to bathe the child, but it stayed cold, almost giving the little one a cold. We ended up switching to the regular shower, which worked normally—quite puzzling. Many of the room's facilities are quite ”old-school,” especially the television, which failed to mirror our screen after trying for ages, and the other functions were equally frustrating to use.
On a positive note, the terrace at the Executive Lounge is fantastic, offering a panoramic view of West Lake. The food options in the lounge are somewhat limited, but the overall quality is decent. The highlight was that the noodle station is open even during the evening service. The most吐槽-worthy (ridiculous) thing, however, was that they actually use coffee capsules for their coffee.
Moreover, the service quality also leaves a lot to be desired. During breakfast, our child couldn't finish 3 small pastries left on the table. To avoid food waste, we politely asked a staff member for a takeout box, only to be told that takeout wasn't allowed and they didn't have any boxes here. Yet, as we were leaving, we saw other staff members grabbing takeout boxes for other guests. This was incomprehensible and rather frustrating; I hope they can improve their staff training!
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Price per night from:€225