Heman ,City, center, design, hotel, supporting, business, e-sports, enhance, comprehensive, experience, sense.
"The location is excellent, right next to Raffles City and very close to MixC! There's a parking lot downstairs, and check-in was smooth.
Regarding the environment: Although the hotel is on the 32nd floor, there are multiple elevators, so the waiting time is very short – a big plus! The room environment is quite good, spacious, and even has a 'pool-sized' large bathtub!
Now, let's focus on the downsides:
First, the bathroom floor is super slippery and has no non-slip mat! Forget about when shampoo is involved during a shower; I almost slipped just walking in! This absolutely needs attention! I suggest adding non-slip mats or non-slip slippers.
Second, the computer lags a lot when playing games, and the picture quality is a mess. The on-duty staff didn't understand computers and couldn't provide any help. As an e-sports hotel, shouldn't the staff at least know a little about computers?
Third, the service doesn't match the price. Don't most people play games on the computer at night in an e-sports hotel? This e-sports hotel is quite interesting; they didn't mention the check-out time when I checked in. Then, at 9 AM on a Sunday morning, they sent a WeChat message saying check-out was at 12:00 PM, otherwise, an extra fee would be charged... Do guests staying at an e-sports hotel on a Sunday morning wake up at 9 AM? Then, at 12:00 PM, someone knocked on the door... It was both impolite and unnecessary. If you're going to charge for overtime, why not just deduct it from the deposit? I was literally woken up.
A good hotel needs good management. I hope the owner improves their service. It's really bad!"