Luxury Hotels in Hangzhou

We received warm welcome. Overall excellent service from hotel staff to the restaurants. We had a happy and enjoyable stay at the Hang Zhou Banyan Tree. Highly recommend this place. After staying at the Hang Zhou Banyan Tree for 3 nights, we went on to stay at the Shanghai on the bund Bayan Tree. We experienced a stark contrast in service from the front desk staff from the bund Banyan Tree. We wondered why they kept stopping us from getting into the room that we have booked for. In the end, we went through changing 3 rooms before they finally gave us the correct facing room. So, beware of the Shanghai on the Bund Banyan Tree and do not believe in the free upgrade or upsize room. We rejected the first corner room only to be given another corner room at the other end that were both warm and uncomfortable. The staff kept assuring us that they were bigger rooms and better view than the Panorama Riverside Retreat-King room that we have booked for but we want the room that we have booked. Why can't they give us the right room in the first place and have to made us go through changing from one room to another. A clear dishonest play here. We missed the Hang Zhou Banyan Tree front desk staff.

There were a lot of people everywhere during the May Day holiday, but the hotel's service did not feel affected. I felt at home. I arrived early at noon, but I checked in soon. The hotel staff were very friendly, especially the housekeeper Crayton, who contacted in advance to understand the needs and introduced the hotel's situation and surrounding travel guide after check-in. The room has a good view, right in the scenic area. When taking a cruise in the scenic area, you can see the hotel complex from a distance in the waterway. The dining is also good. A seat was reserved in advance for dinner. Several dishes were appetizing. Desserts were also delivered after the meal. The breakfast variety was a little less, but the taste was good. There was no need to queue up for breakfast at 9:30 in the morning on holidays, which was very unexpected. The hotel is a good choice for vacation overall.

Our party of 3 adults spent 3 nights at the Fuchun Mountain Golf Resort in early 12/2024.  We came to Fuchun to see the scenaries that had inspired the famous 富春山居圖 painting.  We booked 2 basic rooms (Linyin Garden View), but received free upgrades (Guizhou Lake View) at check in.  I must admit our initial feelings as we arrived was one of creeping doubt, because the Fuyang city streets we had driven through (we drove in from the Hangzhou Xihu area) were very industrial, just giant factories one after another and the immediate area outside the property was just a bunch of small suburban farm homes and shops.  Furthermore, as our car pulled up to the front lobby entrance, no one greeted us.  Not a soul was in sight.  Our driver had to poke his head inside and announce guests are here and service is needed.  From there on, however, things only got better and better.  So, yes, this was a quiet property.  There wasn’t a lot of staff standing about.  But, there was enough personnel to provide all the basic services expected.  And I found they were very friendly, quick to respond, and efficient.  During our 3.5 days here, we explored and enjoyed this beautiful hotel inside and out.  The hotel itself (the main building) was simply grand.  Its design and decor was a perfect balance of East Meets West, modernized traditional, understated elegance.  The layout was a bit of a labyrinth.  There were wings, corridors, and stairs you can go down to find restaurants, spa/gym/pool, conference rooms, sitting nooks, a small boat dock, and even an impressive collection of embroidery art on display.  Our rooms were large and airy, spotless, the ceiling was high, and the windows opened onto the lake.  The bathroom was spacious with a double sink and lots of counter space.  Beds and pillows were very comfortable, definitely in line with 5 star international standards.  Outside, there was a man-made lake with 2 groups of swans (or were they white geese?).  They crisscrossed the lake during the day and slept below our windows at night.  There was also a little children’s playground (with a pair of ducks) and what looked like a small amphitheater.  Several short paths allowed us to walk the sizable grounds.  Early one morning, we followed one across a little brook to the edge of the tea terrace.  Another morning, we strolled down a road flanked by bamboo that led to the beautiful villas that stood apart from the main hotel.  Everywhere, the atmosphere was tranquil and the views spectacular.  We ate most of our meals at the hotel since we were unfamiliar with the area and didn’t really want to go out looking (this was the end of a 2 week trip).  We tried both of the restaurants on-site (the Chinese and the Western/Fusion) and thought they were fine overall, since food/ingredients were fresh and of good quality.  Taste and craft were okay, not great but acceptable.  In truth, we were probably not too demanding at this point, as we had already gorged out during our previous stay in the HZ/Xihu area.  In summary, our family really liked the Fuchun Mountain Golf Resort.  We were very comfortable during our short stay.  We really appreciated the quiet calmness of the place as well as the warm service provided by the entire staff.  We would love to return.  It was an easy car ride from the HZ city area, and it was easy to hire cars to nearby and more distant attractions.  Lastly, for those interested in the 富春山居圖, there is a replica of the painting (both parts and to scale) displayed downstairs in the spa :)

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

A very distinctive hotel. The environment is quiet, the rooms are large, and the decoration is Chinese style, which is very grand. I booked 2 rooms of the same price, but the room layouts are completely different. I asked the housekeeper, and the housekeeper said that each room type of Zixuan is different. The housekeeper service is very thoughtful, especially when checking in, the room introduction is very detailed. Dinner was eaten at the hotel's Jiexianglou (one Michelin star, two black pearl diamonds), which was fine except that it was expensive. The hotel's breakfast is very rich, with Chinese, Japanese, Western and other set meals to choose from, which are thoughtful and rich. We are a family traveler, and Zixuan's environment, food and thoughtful service make the elders and children very satisfied, so it must be highly praised!

From checkin to till checkout, everything was fantastic! Hotel contacted me when I booked the room. They asked us our preferences for all the logistics. When we arrived the hotel management including GM welcomed us and Nancy from guest relations, she is brilliant! She helped us everything during our stay. Booked spa, restaurants, guide tour to temple.. Our room was very special, decoration, ambience, towels, bed linens, pillows all are so nice, comfortable! All the hotel staff are very helpful and smiley all the time. You must try SPA ! We tried Vegetarian restaurant and Steam House. Both are great! All in all fantastic experience and another proof that you can not go wrong with Aman group

The hotel is in a prime location, within walking distance to West Lake! Compared to the trial operation, it has improved a lot, and the suites have been upgraded. The color matching and light and shadow of the room are comfortable, and the peacock on the wall is lifelike! It's just that the hotel's Chinese restaurant and tea room cannot be charged for room bills, which is more troublesome! I love the personalized bathing project provided by the hotel's guest rooms, which is full of emotional value and worth the price!

Our stay at 西湖國賓館 was an extraordinary experience. Located beside the serene West Lake, the resort offers stunning views, including a direct sightline to the iconic 雷峰塔. The private, impeccably maintained grounds, brimming with vibrant greenery and colorful flowers, create a picturesque and inviting atmosphere. What makes this resort truly unforgettable is the exceptional service. Ms. 阮, who graciously served us during our delightful complimentary afternoon tea, and Daniel, who kindly drove us on the hotel cart, added personal touches to our visit, even with their brief interactions. The housekeeping team went above and beyond to ensure our comfort—keeping our rooms impeccably clean, delivering fresh fruit daily, and warmly greeting us at every opportunity, as though we were part of their family. One particularly heartwarming moment occurred on our final day. When I expressed a simple desire to smell the magnolia flowers blooming in the lobby, the hotel manager kindly asked the gardener, who was tending to the lobby planters, to cut a small branch for me. To my surprise, the gardener also gifted me a lotus flower bud with a warm smile. The bud blossomed beautifully at our next destination, serving as a lasting reminder of the kindness and thoughtfulness we experienced here. As first-time visitors to China, we are deeply impressed not only by the country’s rich history and stunning landscapes but also by the genuine warmth of its people. 西湖國賓館 exemplifies hospitality at its finest, blending meticulous care with heartfelt service, making our stay an experience we will cherish forever.

1. As a 2000+ hotel, the room design is compact, which is not as good as other hotels of the same price or even five-star hotels of around 1,000 yuan. 2. The room has a peculiar smell, which may be because it has just opened in 24 years, but the pungent smell when opening the door is really disappointing. 3. The reception and guest room floors are shabby and cramped, and the aisles are narrow, which feels like an economy hotel. 4. The direction of the bedclothes in the room is reversed, and they are scattered into layers of sheets. 5. The so-called canal view room has a wide view but the scenery is average, and the sound insulation is average. The high floors can still hear the horns and noise of vehicles downstairs, which affects sleep. 6. The breakfast is hard to describe. It is not much different from or even worse than hotels below 1,000 yuan. There are few categories and the taste is average. 7. The mini bar in the room is all charged, and the quality of toiletries and other supplies is average. The standard of the complimentary water and drinks is also the basic national standard. The paper box packaging has no quality except for the gimmick. 8. The overall service is OK, which is probably the only passing score.

Xavier at the front desk gave me a very warm welcome and the staff all made efforts to make my stay a great experience. Thanks!