Read genuine traveler ratings & reviews to find your perfect stay.
Posted onSep 11, 2026|Standard King Bed Room
RedaideyuOur trip was perfect. Although it was our first time at Xihu Resort, the entire stay was incredibly comfortable. Now we have a clear idea of what we look for in a hotel: comfort is paramount. For vacations, we prefer resort-style hotels with spacious rooms, a garden, complete basic facilities, and architecture that harmonizes with the local customs, both inside and out. Secondly, the hotel's 'software' is excellent – the staff are friendly, polite, attentive, and proactive. They greet guests, offer directions, help with luggage, and open doors without being asked, so you don't have to worry about basic services at all. A rich breakfast is also a key consideration for us; at resort hotels, we usually dine in and then can return to the room to relax before heading out again. My husband and I travel as a couple; it's a family trip but not with children. To be honest, we avoid parent-child hotels because we fear they might be too noisy. So, I'd suggest Ctrip separate 'family' and 'parent-child' as distinct statistical categories. These are two different types of travelers.
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Price per night from:€123
Posted onAug 29, 2026|Garden-View King Room
Anonymous UserThe breakfast was pathetic. The hot spring bath was basically a communal bathhouse. The pool was terrible, easy to get hurt and bleed. Swimsuits bought on site were ten times the price of those outside.
If you want to participate in activities, you have to follow the hotel's schedule, you can't just use a car whenever you want, which was very inconvenient.
Other than golf, there was nothing else to do nearby. The cycling scenery was just mediocre, and the mountain view from the scripture copying area was also just okay. There were no places to wander around. Besides the golf course, which you couldn't even enter freely.
Although the service at the Western restaurant for dinner was good, the ingredients were just average. The food at the Chinese restaurant for lunch and dinner wasn't very tasty, and the prices were high.
I wouldn't want to come again.
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Price per night from:€236
Posted onSep 25, 2026|Deluxe Forest View King Room
eric_zliThis hotel is located far from the city center, nestled amidst mountains and water, offering a fantastic environment. It's much more suitable for a vacation than hotels in the central lake area. The hotel facilities are exceptionally well-maintained; you truly understand the value for money once you stay here. Our butler, Felix, provided excellent service. The weather wasn't ideal this time, as we caught an 'autumn tiger' heatwave, making it hot and stuffy with no refreshing autumn breeze. I'll definitely plan to visit again in October next time for a more comfortable experience.
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Price per night from:€88
Posted onMay 15, 2026
Guest User
Eleven people stayed for five days and the overall feeling was very good.
Facilities: The rooms are spacious and well equipped.
Environment: The trails on the island are quiet and the air is fresh. Outside the window, the lakes and mountains are panoramic.
Hygienic: The indoor and outdoor environment is clean, and the living is comfortable and comfortable.
Service: Thank you very much butler! The attitude is very kind, the service is very warm and thoughtful, no matter day or night, on call to solve the problem in time, let us spend a pleasant five days in Qiandao Lake.
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Price per night from:€31
Posted onSep 10, 2026|Lake View KIng Room
Anonymous UserWent to Qiandao Lake with a friend. The pre-sale price on Trip.com was actually better than on the app.
The hotel environment is excellent, no complaints there. Although the hotel is a bit older, the decor still looks great and isn't outdated at all, even by today's standards. The view from the selected lake-view room was also nice. The only downside is that the island across is quite close, so perhaps the depth of field isn't ideal. However, the service facilities in all other aspects were perfect. For this price, I really can't find anything to complain about. I'm not sure why there are negative reviews 😂. This trip was hosted by Anna Dai, and the overall service was superb.
Breakfast was just average; felt like there weren't many options. As a membership member, I received a complimentary preserved vegetable pastry, which was a nice touch. Overall, a very good experience.
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Price per night from:€59
Posted onSep 16, 2026|Superior 2-bed Room
Guest UserThe smartest choice for my trip to Hangzhou! It's a five-minute walk to West Lake, and I highly recommend it for those driving as there's plenty of parking. The subway station is conveniently located just a short distance downstairs, and a shopping area is right outside, making everything from clothes to food and transportation super convenient. The customer service was also very enthusiastic, and the rich breakfast was definitely worth the room rate. I'll definitely stay here again and have already recommended it to friends.
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Price per night from:€48
Posted onAug 29, 2026|Jingjie Water-View Suite
Guest UserThe overall experience exceeded my expectations! The hotel was very clean, the room was neat and tidy, and the details were handled beautifully, making for a very comfortable stay. The accompanying special activities were a delightful surprise, rich in content, interesting, and very engaging. The most memorable was the sound healing experience; the soothing sounds slowly unfolded, and I unknowingly relaxed and drifted off to sleep, letting go of all my fatigue. It was a healing and relaxing short getaway, perfect for those looking to unwind and destress. Definitely worth another visit!
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Price per night from:€364
Posted onJun 14, 2026
XuanyangxiaokeReally good! The surroundings are incredibly peaceful, with tea plantations all around and fantastic air. The room was comfortable too; the twin beds could be pushed together to make a super-large bed, perfect for stretching out. The front desk service was also excellent, and they even gave us a souvenir when we checked out.
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Price per night from:€62
Posted onSep 15, 2026|Executive Lake-View Double Bed Room (Floor-to-Ceiling Window, West Lake-View Balcony)
Guest UserShunping provided excellent service, arranging everything perfectly. My stay was very pleasant, and I'd especially like to thank the Guest Services Ambassador, who was warm and thoughtful, responded promptly to requests, and handled issues patiently and meticulously with professional and attentive service. The hotel's location is excellent, close to West Lake, making it convenient to go anywhere. Being right by West Lake means you can avoid the crowds and visit early in the morning. Wulin Night Market is also nearby, great for budget-friendly dining. Intime Department Store is within walking distance, so high-end shopping is right at your fingertips. The location is truly convenient.
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Price per night from:€82
Posted onMay 8, 2026
Guest UserHygiene: The room was very tidy and clean.
Facilities: All in good working order, simple and practical.
Environment: Located on the back hills of West Lake, the scenery is truly beautiful. However, the immediate vicinity isn't very lively. There's a street nearby with a supermarket and restaurants. The main reason for staying here was its proximity to the shuttle bus stop for Lingyin Temple.
Service: The hotel is very business-oriented. During business events, the rooms are fully booked, so they wouldn't offer an upgrade. Also, at breakfast, when it's busy, they are slow to refill dishes. By 8:30 AM, there were empty trays with no sign of replenishment. The variety was average, just convenient.
Late check-out until 2 PM (subject to room availability).
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Price per night from:€33