Find 5-Star Hotels in Hangzhou

This hotel has great style. However, the shampoo is very watery; even with five or six pumps, it's not enough. This doesn't really match the hotel's standards, so perhaps they could switch to a better shampoo. The ceilings are quite high, and the blackout curtains work well, so I slept soundly. The carpet was a bit dirty and could use regular cleaning. The front desk manager was very warm and friendly. There's a large mountain behind the hotel, perfect for a hike. Breakfast was plentiful.

Had a wonderful three-day, two-night stay at the Fuchun Resort, a place I've long admired. The architecture, rich in Chinese aesthetics, blends seamlessly with the natural environment of Fuyang, creating a truly harmonious feel. Hiking here was wonderfully wild and scenic. The resort's thoughtful service was evident in every detail: from the welcome greeting and the consistently helpful and responsive personal butler (Benson) before arrival, to the doorman's proactive and natural assistance with luggage, and the waitress's meticulous inquiry about dietary preferences at breakfast. All these touches reflect the hotel's high standards of service and made me feel truly respected. I even left my hat in the calligraphy class and only realized it when the instructor notified me and said it would be promptly returned to the lobby. The shuttle drivers were also very punctual, almost always available on call. The housekeeping staff were diligent and friendly. The hotel also offers a wide range of activities, and the travel photography service was particularly high quality. Fuchun Resort truly lives up to its reputation as a high-end resort. I'd love to visit again!

The location and natural surroundings are, as expected, outstanding. Compared to Wang Zhuang where I've stayed before, this place is smaller and more refined. The rooms are a bit small, but the big advantage is the direct view of the most scenic part of the garden and West Lake. Opening the window to see the greenery is truly refreshing. Breakfast is exquisite. The hotel staff are also very professional, with the exception of one male receptionist at check-in who was a bit inflexible and spoke rather stiffly. All other staff were smiling, polite, and provided excellent service. The beautiful waitress at the Chinese restaurant even remembered me from dinner the night before when I came for breakfast the next day and greeted me warmly. Mr. Sun Wei from the concierge helped me with my luggage both at check-in and check-out. Mr. Zheng from the car team drove us to the most scenic part of Jiuxi and patiently waited for us while we enjoyed stream tracing; my child was happy, and I was relaxed. The coffee shop is tranquil, and the female staff there are thoughtful. I'm already planning for my parents to visit again!

InterContinental Qiandao Lake, exclusively occupying the Xian Shan Peninsula, is a scenic destination in itself, perfect for a slow-paced getaway. The hotel offers a rich variety of dining options. The breakfast buffet on the first floor boasts a wide selection, and we enjoyed several excellent meals at the Chinese restaurant. The late-night diner on the fifth floor, opening at 9 PM, became a regular treat for the kids after swimming, serving various instant noodles with fresh eggs and vegetables. There's also a Japanese restaurant outside the lobby, perfect for a relaxed meal after a scenic walk or bike ride around the lake. You can rent bicycles and 'Panda cars' to explore the island. The peninsula is ecologically pristine, with blue butterflies dancing and swallows flitting about, showcasing abundant wildlife. Both indoor and outdoor pools have regularly changed water and are well-maintained. The hotel also has its own yacht pier; simply book at the front desk or buy tickets at the lobby shop for direct access to Huangshan Peak, making travel incredibly convenient. The most heartwarming part of our stay was the housekeeping auntie. When she saw my child's summer homework spread out, she thoughtfully placed an eye-protection desk lamp, noticing the dim light in the room. This small act of kindness was truly touching. With one island, one hotel, far from the hustle and bustle, nestled between the lake and mountains, enjoying nature in peace – this is the ideal state of a vacation.

Although the hotel is a bit old, the hardware is generally well-maintained. However, the cleanliness needs improvement, especially on the balcony where the railings were dusty – even though it's an outdoor area, it still needs better upkeep! Inside, the diamond-patterned room divider, which was trendy back in the day, is indeed hard to clean, but I'm sure the housekeeping department will be able to handle it once they notice it ✊. The breakfast selection is limited; it's filling, but doesn't quite match the hotel's star rating. What truly stood out, however, was the exceptional service. From the concierge to the front desk, the restaurant staff, and even the occasional encounter with housekeeping, everyone was warm, polite, and attentive. Olive, who I contacted via WeChat, was incredibly responsive and efficient in handling any requests, even those I just casually mentioned. For someone who values service above all else, this more than made up for the shortcomings I noted earlier. 😂

We had an amazing stay here. The apartment is light, spacious and airy. The bed is huge and really comfortable and the shower and bathroom are also lovely. Having a kitchen with utensils, hob and microwave meant we could cook in the evenings which is a huge plus. Breakfast was included in our stay and it was varied and tasty with some western options, fresh noodles and omelettes, fresh fruits and salads, bread, cheese, pastries and amazing coffee and fresh juices. We used the pool several times (remember your swim caps!) and it was large and really nice for a swim. The location is great. It's close to the West Lake area. We walked there and back which was about 45mins each way, but it's also very easy to jump in a Didi to venture further around to see the Tiger Springs or Nine Creeks and Misty Forest areas which are really beautiful. The staff were very helpful. We arrived a little early and they checked us in straight away and very promptly answered all my questions. We asked for a late check-out and we were generously accommodated which was an added bonus. Oh - and the lobby and hotel smell amazing too! We will 100% stay here again when we return to Hanghzhou and would highly recommend it to other travellers if you'd like some luxury alongside home comforts.

I came back to stay at Hilton Qiandao Lake, and Luby very thoughtfully upgraded my room – I absolutely love it! 💕 ✨ I'll repurchase this infinitely! I adore Hilton Qiandao Lake; it's my top choice for a vacation here. 🌊 The location is absolutely stunning, nestled by the mountains and the lake, boasting exclusive, direct lake views. As soon as you step into the lobby, you're greeted by a panoramic view of the vast Qiandao Lake landscape through the floor-to-ceiling windows, instantly setting a magnificent atmosphere. I stayed in a lake-view room, and opening the balcony door revealed the entire lake. Waking up to the lake view in the morning and watching the sunset in the evening – every single moment felt like a healing landscape painting. The hotel's grounds are expansive with lush greenery, like a natural oxygen bar. It even has its own water park and swimming pool, so you can leisurely spend an entire day at the hotel without needing to go out. It's especially perfect for a family relaxing getaway. The breakfast selection is abundant and fresh, with a rich variety of flavors. You can enjoy your meal while admiring the lake view. The staff are gentle, attentive, and meticulous; check-in was smooth, and any requests were promptly addressed. At night, the garden lighting creates a wonderful ambiance, and a stroll with the lake breeze is exceptionally pleasant. This stay was perfect; I've fallen deeply in love with it and will choose Hilton again next time I visit Qiandao Lake! I highly recommend it to anyone looking for a relaxing, 'lie-flat' vacation!

We stayed for two nights with our child and absolutely loved it! You definitely have to book a lake view room; the view from the balcony is simply stunning. We spent ages just standing there, soaking in the view every morning and evening! All the staff at the front desk were incredibly kind and enthusiastic. The doorman was also very diligent and responsible, opening car doors, helping with luggage, and being particularly sweet with our child. The ladies at the restaurant were also wonderful; even though breakfast was a buffet, they'd ask what we wanted to eat and drink and even help us get it. Our child couldn't get enough of the infinity pool; renting floats there was very cheap, and they provided towels, which made things so easy. We also tried the fish head soup at the lake view restaurant – it was a bit pricey, but the taste was genuinely different from what you'd find elsewhere. Oh, and the plum juice in the lobby was just delicious! We each had at least two cups every time we passed by. I even saw a delivery driver grab a cup after dropping off an order – very good indeed! 👍

I wanted to take my kids on a summer vacation but didn't want anything too strenuous, so I chose this Club Med. I heard it's an all-inclusive resort perfect for younger children, though maybe not so much for those over 10. I booked a two-night hotel pre-sale package through Ctrip (including breakfast and tickets to either Xixi Wetland or Lingshan Fantasy), with a 400 RMB surcharge for weekend bookings. The hotel called the day before to confirm and said they'd add my WeChat for future communication, but they never did. They also didn't mention adding a butler service during check-in, which is something other hotels do better. The hotel looks quite new and spacious, with most activities located on the basement level. For a hotel with a higher price point that prides itself on all-inclusive services, I was surprised to find that many entertainment options and parent-child activities required additional fees, and they weren't cheap either. This was a bit disappointing. On Friday and Saturday evenings, there's a mini-show, and on Sunday evening, there's a Chashan Qing performance. The shows make the evenings pass quickly. During the day, we mainly rested in the room and occasionally visited the mini water park, where the kids had fun in the water. The indoor children's playground is quite small and suitable for very young children; older kids won't find it very engaging. On the first day, we didn't want to go out for dinner, so we chose the hotel's Chinese restaurant for lunch. The dishes were mediocre, the portions were small, and the prices were not cheap. For dinner, we opted for the hotel buffet. The weekend prices were higher than weekdays, costing 328 RMB per adult and 218 RMB per child over 4 years old. The prices were a bit high. For the buffet, children are charged by age, not height. What can a child under 120cm really eat? The variety of dishes was also quite limited. For example, there was only one spicy flavor of crayfish, and the other dishes were just so-so. The mark-up felt excessive. For adults and children who don't eat sashimi and such, the value for money was very low. Since my child can't eat raw food, they pretty much only had some vermicelli soup at the buffet. The evening amusement park games were also very perfunctory; I didn't feel like playing at all. When I finally found a craft activity and sat down to try it, a staff member immediately came over with a POS machine, ready to charge me. 😂

An unforgettable luxury wellness retreat. I discovered Xixi Xin Hotel while searching for a peaceful escape, and it exceeded every expectation. The architecture is breathtaking, blending traditional Chinese culture with modern luxury in a way that feels elegant, authentic and incredibly calming. The attention to detail throughout the property is exceptional. The suites are beautifully designed with natural, eco-friendly materials that create an instantly grounding atmosphere. Upon entering, you’re welcomed by a Marshall speaker with a curated selection of nature sounds—waves, birds, rustling leaves and crackling fire—setting the tone for complete relaxation. The bathroom is equally impressive, with beautiful curtains opening to a soaking spa prepared daily with fresh rose petals and natural bath salts. Thoughtful touches such as soft linen loungewear and complimentary disposable swimwear made the experience feel effortlessly luxurious. Service is truly five-star. Each suite is assigned a personal butler who is attentive, responsive and genuinely committed to making your stay effortless. Nothing ever felt like too much trouble, and the hospitality was warm, personal and sincere. I was initially hesitant about the vegetarian restaurant, but it was one of the highlights of my stay. The dishes were nutritious, beautifully presented and worthy of fine dining, while still being surprisingly filling. For those who prefer meat, there are also excellent restaurants nearby. The wellness program is outstanding, with daily yoga, Tai Chi, sound baths, traditional Chinese medicine consultations and other healing experiences. Classes run for around an hour and are led by knowledgeable instructors who genuinely care about your wellbeing, creating a deeply relaxing and restorative experience. With only around 8–10 suites, the hotel remains wonderfully quiet and intimate, allowing guests to completely disconnect from the outside world. After just three nights, I left feeling genuinely relaxed, grounded and restored. A rare hidden gem that combines exceptional architecture, thoughtful design, impeccable service and meaningful wellness experiences. If you’re looking for a peaceful five-star retreat focused on luxury, wellness and tranquillity, I couldn’t recommend Xixi Xin Hotel more highly. ⭐⭐⭐⭐⭐