Grand New Century Hotel Canal Hangzhou is a member of New Century Hotel Group, which is one of the first luxury business hotel in hangzhou main urban area. The hotel is located in the core area of business district in the northern part of Hangzhou, to the north, is lies against a Canal tributary, Shangtang River,.To the east is faces the beautiful scenery of northern City Sports Park of 46 hectares in area. An oasis is in the city. The hotel have a very convenient traffic network.The hotel About 8 kilometers away from the WestLake and is only 35 kilometres from the Xiaoshan airport.The hotel owns 418 luxury guestrooms with beautiful city or garden views. Kaiyuan custom-made the King kohl sleeping system and bedding article bring you comfortable sleep experience. The hotel adopts the world famous brand "Hansgrohe" for the bath room appliances, which brings VIP high-quality bathroom enjoyment.FOUR SEASONS CHAMBER and COOKFUN TOWN, which is glorious and elegant, provide you with not only the new Hangzhou dishes, Guangdong dishes, nests abalones and fines but also local flavor dishes with an unique style. Hawaii café with original flavor will be cooked by famous western cooks, so the west food will have excellent taste.Hotel adhering to the Kaiyuan hotel group of attentive customer service, is the good choice of your business meetings, travel and leisure.
HHera_Saif2024.01.17
This hotel is a hidden gem..we went to hangzhou for our daughter’s birthday and stayed here for 3 days..
They gave us a room upgrade to a family room,they even surprised us with a birthday cake and a toy for my daughter..
The breakfast is also very good,lots of western options too..they have a play area for kids which is amazing!
Only drawback is that its a little far from metro but if you are planning on going around using car then its no problem!
Highly recommend this hotel for
your next stay!
Radisson Blu Hangzhou Xintiandi is situated in an advantageous location coordinated with convenient traffic and transportation. Hotel adjacent to Hangzhou-Ningbo highway and Shanghai-Kunming highway with easy access to nearby cities, drive from the hotel to Hangzhou East Railway Station only 20 minutes and it is about 50 minutes to Hangzhou Xiaoshan International Airport. The West Lake, one of the World Cultural Heritage is 30 minutes from the hotel. And also, the “X SHOW·HANGZHOU”, hosted by the globally renowned Sun Circus can be easily reached within walking distance.
AAsensi2023.12.31
Breakfast was superb. Our bed was big enough for 3 people, I guess. The temperature in the entire hotel was comfortable, we didn't even need to use our AC. I will come back here when I get the chance again.
Hotel near Wulin Square Area,Hangzhou7.5% of visitors choose this area
The Hangzhou Xingdu Hotel is an ideal spot for travelers wanting to discover the city. Visitors to Hangzhou will find that the Hangzhou Xingdu Hotel is a fantastic accommodation choice. With Hangzhou Railway Station just 7km away and Hangzhou Xiaoshan International Airport only 31km away, transportation is very convenient. In addition, Shentangqiao Metro Station is just a short walk away. The nearby area boasts an abundance of attractions including Hangzhou Grand Canal Night Cruise, Zhejiang Science and Technology Museum and Zhejiang Natural History Museum. When guests have some time on their hands they can make use of the onsite facilities. Guests of this Hangzhou hotel can make use of the parking facilities. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.
GGuest User2023.06.27
The hotel is in a good location and quite near a subway station. Well decorated with good size room. The cleanliness was very well done, everyday after we return back to hotel for our rest in the afternoon, the room feels so clean and refreshing so we are very impressed with the cleaning staff. One particular staff worth mentioning is Ms.Hai from the morning breakfast restaurant. On our first morning, we came down to the restaurant at almost 10am, it was very crowded but Ms. Hai took care of us very well, got us our table all cleaned up and made sure we have enough food and the items we wanted as the kitchen was slowly closing up for breakfast to end. On our next few mornings, she did the same excellent service for us and we also saw that she took care of many other guests that needed her help also especially the elderly ones. We think Ms. Hai gives her service from her heart so please convey our special thanks to her. However, we find that the front desk staff are not as friendly as they just put on a superficial smile and they don't really listen and want to help you, maybe you should train them more so that they are able give your guests a more sincere service just like Ms. Hai from the breakfast restaurant. We found one interesting feature when we ordered our food online, its being served by a robot who brings the packed food right in front of our door! Overall experience is a good one. Thank you.
Outstanding
7346 reviews
4.8/5
Price from
IDR 875,880
per night
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Hotel near Xiaoshan District and Surrounding Area,Hangzhou
The Hampton by Hilton Hangzhou Xiaoshan People's Square is an ideal spot for travelers wanting to discover the city. Visitors to Hangzhou will find that the Hampton by Hilton Hangzhou Xiaoshan People's Square is a fantastic accommodation choice. The hotel is only 6km from Hangzhou South Railway Station and 20km from Hangzhou Xiaoshan International Airport, giving guests a number of convenient transportation options. Just a short walk from Jiansheyi Road Metro Station, traveling to most city destinations is a breeze. There is no shortage of things to see in the area, with the Zhejiang Geological Museum, Hangzhou Xiaoshan Library and Hangzhou Xiaoshan Cultural Center all nearby. When guests have some time on their hands they can make use of the onsite facilities. This Hangzhou hotel provides parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. Perfect for those working on the move, this hotel caters to a large number of business guests.
PPatrick2023.08.27
The staff were very helpful and the hotel was spotless. My daughter spilt water on the bathroom floor and when it was wiped up with tissues,the tissues were clean. The blackout curtains combined with the air conditioner gave me a wonderful nights sleep
Hotel near East Railway Station Area,Hangzhou28.9% of visitors choose this area
The QUANTUM INN Hangzhou East is one of the newest hotels in Hangzhou, having opened in 2022. Boasting a convenient location, the hotel is just 1km from Hangzhou East Railway Station and 26km from Hangzhou Xiaoshan International Airport. Being just minutes away from Xinfeng Metro Station allows guests to explore the city with ease. There is no shortage of things to see in the area, with the No Sad Vision, Zhejiang Science and Technology Museum and Jianghemei Ocean Park all nearby. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Hangzhou hotel offers parking on site. According to our guests, this hotel provides a very high level of service. This hotel is particularly popular with those traveling on business.
SSETHCYH2024.10.24
The hotel is conveniently located in Hangzhou East Railway. Directions: head towards West side of the station, the inn entrance is conveniently located beside the 7-11(Exit 19). Ideal for travelling to attractions via the metee. Rooms are spacious and clean, washing machine and dryers are available for use. Check in and out was a breeze as well.
The Northern Wenlan Hangzhou Hotel provides a great place for travelers to relax after a busy day. Visitors to Hangzhou will find that the Northern Wenlan Hangzhou Hotel is a fantastic accommodation choice. The hotel is conveniently located just 11km from Hangzhou Railway Station and 30km from Deqing Moganshan Airport. The closest major public transportation, Beida Bridge Metro Station, is only 300m away. This hotel is located near many of Hangzhou's attractions including Dadou Road Historical and Cultural District, China Knives And Scissors And Swords Museum and Xiangji Temple. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Hangzhou hotel offers parking on site. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. This hotel is particularly popular with those traveling on business.
BBashugege2024.09.16
This is a very high-quality hotel, with a magnificent exterior and full-length glass curtain walls; the hotel's surrounding green area is super large, with a wide field of vision. There are only a handful of hotels in the main urban area that have such a large green area, which is worthy of the quality of a state-owned enterprise; the room is large, and the equipment and facilities are complete and advanced. All equipment in the room can be voice-controlled, the consumables are very comfortable, and the hygiene is also very clean; from the moment you enter the hotel, the entire staff team is well-trained and friendly, not only the front desk staff, but also the cleaning and security are very friendly; especially some details are well-decorated and arranged, the trash cans, public toilets, front desk, and floor storage tables are decorated with flowers, and the dental floss, earplugs, mouthwash and other items are also very practical. The business is very good at first glance, and rooms are often not available.
Hotel near Tonglu Downtown,Tonglu34.8% of visitors choose this area
The Joyer Hotel is an ideal spot for travelers wanting to discover the city. The Joyer Hotel is an ideal choice for travelers who want to take in the sights and sounds of Tonglu. Tonglu Railway Station is located approximately 6km away from this hotel. Guests will find Fuchun River Night Cruise, Tonglu Museum and Fan Zhongyan Memorial Hall just a short distance from the hotel. When guests have some time on their hands they can make use of the onsite facilities. Guests of this Tonglu hotel can make use of the parking facilities. Our guests consider this hotel to have excellent service. This hotel is a popular accommodation for guests traveling with families.
MMeiliTina2024.10.25
Better than expected! A highly recommended hotel! We were going to OMG Heartbeat Paradise. We looked around and found that there were homestays near OMG. We thought that it would only take 30 minutes to drive to the city. After checking in, we found that the night bed was ready for us, and there were welcome fruits and red bean soup for free, which was in line with the five-star standard. The 180-degree river view room we booked was like a small suite. The TV could rotate, and there was a smart toilet and Bluetooth speakers. The room was very European. The service was also great. We went out and cleaned it immediately. When we came back, it was already cleaned. The clothes were folded and a square towel was placed under my cosmetics. It was full of details! It was great to get up early in the morning to enjoy the view of Fuchun River. The hotel breakfast was also very rich. We went late and there were many kinds. The waiter was also very considerate to tell us that the meal would be collected at 10 o'clock so that we could take it first! The temperature was low on the day of check-out. Xiao Fang at the front desk also gave me two bottles of warm water to warm my hands. The concierge Xiao Wang also took our luggage for us considerately. If there were no other itineraries, I really wanted to stay for two more days!
Hotel near East Railway Station Area,Hangzhou28.9% of visitors choose this area
The Hangzhou Zhelv Kaiyuan Mingting Hotel provides a great place for travelers to relax after a busy day. Visitors to Hangzhou will find that the Hangzhou Zhelv Kaiyuan Mingting Hotel is a fantastic accommodation choice. The hotel is conveniently located just 2km from Hangzhou East Railway Station and 24km from Hangzhou Xiaoshan International Airport. Transportation around the city is also convenient, with Yuanbaotang Metro Station within walking distance. The nearby area boasts an abundance of attractions including No Sad Vision, Hangzhou Mosque and Hangzhou Tielu Dong Zhan Shuniu Diqu Yuanbaotang Park. In their spare time, guests can explore the hotel's surroundings. Guests of this Hangzhou hotel can make use of the parking facilities. Our guests rate this hotel as one of the best hotels for cleanliness. For guests traveling on business, this hotel is consistently one of the most popular choices.
GGuest User2024.05.25
The hotel is supposed to be 4 star but the service is not so . After we checked in , we found out the soap and other items in the shower were empty. Wi-Fi was not existent in the room . After we complained, the front desk said that is nothing they can do.
The location is good , walking distance to Hangzhou East train station, about 15 minutes away on the right facing Ningbo road.
Hotel near Tonglu Downtown,Tonglu34.8% of visitors choose this area
It was newly renovated in 2024. The room is quite large and cost-effective. It is a good deal to stay here for more than 200 yuan during the summer vacation. It will cost more than 400 yuan by Saturday. There is Xiaodu intelligent voice control in the room. The shower head used for bathing is a Jiumu digital display constant temperature shower head. The water is dense and the water temperature is stable, making bathing very comfortable. The hotel's mattresses are of suitable softness and firmness and are very comfortable. The service attitude of the little girl on the front cover was very good. I asked for a room facing inside and it was very quiet. I slept until 10:50 and just after I fell asleep, a sick person rang the doorbell two or three times, which suddenly woke me up from my dream. It was very annoying. The next morning we went to Doki Doki Paradise for a long time. The night before, I bought the Niba Xiaoyuan set meal at ** for 82 yuan, which was very affordable. It tasted okay but the MSG seasoning was too strong. I tried Jiawaijia on the left side of the hotel at noon the next day. The 150 yuan set meal cost 38 yuan. Yuan Xiao Fried Pork, 188 yuan for a large table, and three people couldn't finish it. The freshly cooked fish is very tender and worth eating.
GGuest User2024.07.06
It was newly renovated in 2024. The room is quite large and cost-effective. It is a good deal to stay here for more than 200 yuan during the summer vacation. It will cost more than 400 yuan by Saturday. There is Xiaodu intelligent voice control in the room. The shower head used for bathing is a Jiumu digital display constant temperature shower head. The water is dense and the water temperature is stable, making bathing very comfortable. The hotel's mattresses are of suitable softness and firmness and are very comfortable. The service attitude of the little girl on the front cover was very good. I asked for a room facing inside and it was very quiet. I slept until 10:50 and just after I fell asleep, a sick person rang the doorbell two or three times, which suddenly woke me up from my dream. It was very annoying. The next morning we went to Doki Doki Paradise for a long time. The night before, I bought the Niba Xiaoyuan set meal at ** for 82 yuan, which was very affordable. It tasted okay but the MSG seasoning was too strong. I tried Jiawaijia on the left side of the hotel at noon the next day. The 150 yuan set meal cost 38 yuan. Yuan Xiao Fried Pork, 188 yuan for a large table, and three people couldn't finish it. The freshly cooked fish is very tender and worth eating.
Hotel near West Lake Scenic Area,Hangzhou22.4% of visitors choose this area
The Hangzhou West Lake Zhongwei Xiangyi Hotel is an ideal spot for travelers wanting to discover the city. The Hangzhou West Lake Zhongwei Xiangyi Hotel is an ideal choice for travelers who want to take in the sights and sounds of Hangzhou. The hotel is conveniently located just 2km from Hangzhou Railway Station and 28km from Hangzhou Xiaoshan International Airport. In addition, Wan'an Bridge Metro Station is just a short walk away. This hotel is located near many of Hangzhou's attractions including Wulin Night Fair, Qinghefang Street and Qianwang Temple. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Hangzhou hotel features parking on site. Our guests rate this hotel as one of the best hotels for cleanliness. Perfect for those working on the move, this hotel caters to a large number of business guests.
DDr.Tina92024.06.09
Good location. Staff was very friendly and helpful. They shared a wechat so we could communicate and ask for things. Took bags to our room. Breakfast was good. Even prepared a breakfast for us the second day when we had to leave early for a flight and would miss breakfast. Room was nice.
Outstanding
5109 reviews
4.8/5
Price from
IDR 726,232
per night
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Read genuine traveler ratings & reviews to find your perfect stay.
4.9/5
Perfect
SSusanEle Jane is in a very good and convenient location. Very close to the Longjing Tea village and in a natural environment. It is like staying in the forest within the city, which is a short DiDi ride away. DiDi’s were easy to hail and we never had to wait long. Our room was upgraded at no cost on arrival. We arrived early and left our luggage at the hotel to go explore the area. The hotel staff was very friendly and helpful and gave us very good advice on what the area offers. We connected on WeChat and they were fairly eager to try to communicate in English too despite the language barrier, we appreciate their efforts. They provided us with an English tourist map of the area and advised us on the bus routes etc. As can be seen in the photos the room was comfortable and spacious. Breakfast was healthy and enjoyable. Limited options but nice. Two suggestions. Provide your foreign guests with the hotel’s location pin and DiDi address. We found it challenging to find the hotel’s address in the DiDi app when we arrived at Hangzhoudong railway station (about 15km away from the hotel.) Once my husband’s DiDi got lost and he was dropped off at an entirely different address. Another suggestion. We stayed two nights and the room was not made up the second day. We were a bit disappointed as it is the first hotel we stayed at that did not provide this cleaning service. We were also disappointed that the swimming pool and hot tub was under maintenance because that was one of the reasons why we booked the hotel in Trip.com. Apart from that we enjoyed our stay. Another bonus was that the beds were comfortable and soft. The hotel is also pet friendly. Not a lot of activities offered for families with small kids, but is is close enough to many other attractions.
Hotel near West Lake, Lingyin Temple Scenic Area, Hangzhou 12.6% of visitors choose this area
Price per night from: IDR 1148768
4.8/5
Outstanding
GGuest UserLovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand.
I would say some things for improvement are as follows:
Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here.
Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left!
Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated.
The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better).
The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on
携程 (Ctrip) or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better.
The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels.
PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(
Hotel near Xixi Wetland Park Area, Hangzhou 2.1% of visitors choose this area
Price per night from: IDR 5083627
4.8/5
Outstanding
AAnna in ChinaIt was my first trip to Hangzhou. I wanted to celebrate my husband’s birthday here and it was totally impromptu. What I was looking for: 1) a closer location to the West lake - to walk there, not to ride; 2) a balcony or courtyard; 3) and/or at least a beautiful view and surroundings; 4) as we love tea and really interested in Chinese tea culture, some tea plantation nearby could be a plus! Not many hotels seemed to meet my requirements and those which fit were way beyond our budget.
Xunzhenshe hotel looked very pretty but their description was not very clear. Anyway, considering that I was booking our room just a day (!) before our arrival on Friday night, Xunzhenshe seemed to be my only choice with just two rooms left. To be honest, I didn’t expect much when we arrived. However, from the beginning the service was outstanding with a personal approach. At the hotel they greeted us as we were VIPs. Celia, an English-speaking lady, who contacted me after my booking, was extremely helpful. She gave us few recommendations about Hangzhou and the area nearby. She showed us the tea plantation just next to the hotel and a room where farmers were drying tea leaves - it was quite short but interesting introduction to the hotel environment.
The hotel itself is owned and managed by a former architect. The building was built based on construction principles of the Song dynasty. As I understand, all ground floor units have their own courtyard. There is a parking lot, a tea room and a restaurant at the hotel. We were given a non-smoking one-bedroom apartment in a quieter part of the hotel and could enjoy our morning tea in our small but elegant courtyard. The apartment was clean with all necessary amenities. There was a kitchen and a dining room with a huge table (we didn’t use this room though). The breakfast buffet was included in the rate, however they offered mostly Chinese food (no problem for us as we love it). Our dinner and breakfast food were delicious!
Also, we so much appreciate totally unexpected birthday presents to my husband. Upon arrival he found a little gift with a touching handwritten birthday message and then birthday noodles were served at the restaurant. So, it was very unique and memorable celebration!
After all, I was really happy with my hotel’s choice.
To conclude what we loved the most about this hotel:
1. Attentive and caring service
2. Nature and beautiful surroundings
3. Very good location: just next to the West lake park and bridges. Walkable distance to the famous night show Impression and Su Causeway. Not far away to Leifeng pagoda and Longjing and Meijiawu villages.
4. Good Chinese restaurant with a terrace just next to the tea plantation
5. Amazing tea
Me and my husband had a great time in Xunzhenshe. Highly recommend it to those who love places with soul.
Hotel near West Lake, Lingyin Temple Scenic Area, Hangzhou 12.6% of visitors choose this area
Price per night from: IDR 1943222
4.8/5
Outstanding
TTiantiantiantiantianhenqingI did my homework online for a long time and finally chose this one. It was really good!
This time I took my parents and a year-old and a half of my children to travel with my parents. I have chosen this loft room type for a long time. It can be said that it is perfect. The floor bed upstairs is too friendly to the children. The room is very large. It is suitable for family travel. It is no problem to live in three big and one small. The fragrance likes the smart toilet. Clean and tidy, high safety factor
Downstairs is the street but it is not noisy at all. It is very convenient to eat and drink in the coffee shop downstairs. It is very convenient to go out in Hefang Street. It is very convenient to go to the Drum Tower. But if you are going to play West Lake, it is recommended to go in the morning and start to get a taxi in the afternoon. The driver refuses to load. (Because it's not too far back here)
It is worth mentioning that the front desk brother is very, very enthusiastic and professional. It makes people feel like a spring breeze. I have given a lot of help. The attitude is so good that it makes people sweep the journey tired.
I have already recommended it to my friends. I will stay here next time.
Hotel near West Lake Scenic Area, Hangzhou 22.4% of visitors choose this area
Price per night from: IDR 746039
4.7/5
Outstanding
LlimReally have a good stay in zhejiang hotel. All the front desk staffs are very helpful. The house keeping aunties also super nice. Room is clean and spacious. Toilet is spacious, clean and water pressure also good. House keeping are super nice, they know we drink a lot water, so they even gave us 4 bottles of drinking water. And write us a card. This is the 1st time I have this warmth treat by a hotel. They even provide many drinking water at the floor lobby to let all the guests took it when needed. Surely I recommend this hotel to all my friends to hangzhou next time. They have special toothbrush and slipper for kids 👍🏻
Hotel near West Lake Scenic Area, Hangzhou 22.4% of visitors choose this area
Price per night from: IDR 895687
4.7/5
Outstanding
GGuest UserLobby is in level 3, location is not in main street is around 3 min walk from main st.From mrt exit is around 6mnt walk . Room is clean and big but smells cigarette , furniture needs improvement.Corridor need improvement
Hotel near West Lake Scenic Area, Hangzhou 22.4% of visitors choose this area
Price per night from: IDR 453345
4.7/5
Outstanding
GGuest UserI recently had the pleasure of staying at GINLAN JIA· XIN'ANJIANG RESORT, and it was an exceptional experience from start to finish. First and foremost, the staff at GINLAN JIA· XIN'ANJIANG RESORT are genuinely exceptional. They greeted me with warm smiles and professionalism, which made me feel like a valued guest. Throughout my stay, they were always ready to assist with any request, whether arranging transportation, providing recommendations for local attractions, or ensuring my room was in perfect condition. Speaking of the room, I was delighted with the accommodations. My room was spacious, immaculately clean, and beautifully appointed. The attention to detail in the room's design did not go unnoticed, from the luxurious bedding to the tasteful decor. The view from my window was breathtaking, adding an extra layer of charm to my stay. One of the highlights of my stay was the dining experience at [Hotel Name]'s restaurant. The culinary team is top-notch, and every meal was a culinary delight. Whether I was enjoying a hearty breakfast or savouring a gourmet dinner, the food quality was consistently outstanding. The restaurant's ambience, with its cosy atmosphere and attentive service, made dining here a memorable experience.
In summary, I can't speak highly enough of my experience at GINLAN JIA· XIN’ANJIANG RESORT a place where hospitality, luxury, and attention to detail come together to create a truly exceptional stay. Whether you're travelling for business or leisure, I wholeheartedly recommend GINLAN JIA· XIN'ANJIANG RESORT as your choice of accommodation. I'm already looking forward to my next visit and the opportunity to once again indulge in the impeccable service and comfort this remarkable hotel provides.
Hotel near Xin'an River Scenic Area, Jiande 48% of visitors choose this area
Price per night from: IDR 838468
4.6/5
Outstanding
MMukulDear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks
Hotel near Huanglong Sports Centre, Hangzhou 4.8% of visitors choose this area
Price per night from: IDR 1243398
4.5/5
Excellent
RRong OuPros:
- Very convenient location, a couple of minutes walk to the West Lake.
- The lobby is spotless, check in/out is smooth.
- We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain.
- Bellman is very helpful with loading luggage (he needs to work out more though :).
- Breakfast is good, but not great.
Cons
- The room is a little outdated, needs some maintenance work.
- The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F).
- The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained.
Overall got a good bone but needs some management shakeup and remodeling.
Hotel near West Lake Scenic Area, Hangzhou 22.4% of visitors choose this area
Price per night from: IDR 1516285
4.5/5
Excellent
NNajib Asaddok**Review for Grand Hyatt Hangzhou**
I recently had the pleasure of staying at the Grand Hyatt Hangzhou, and I must say, it was an exceptional experience from start to finish. Here are the highlights that made my stay memorable:
**Service:**
The service at Grand Hyatt Hangzhou is nothing short of outstanding. From the moment I arrived, the staff were incredibly attentive and welcoming. Every request was handled promptly and with a smile, making me feel truly valued as a guest. Their professionalism and dedication to providing top-notch service are evident in every interaction.
**Cleanliness:**
The cleanliness of the rooms and the entire hotel was impeccable. Housekeeping did an excellent job of ensuring that the room was spotless every day. The attention to detail in maintaining hygiene and cleanliness standards is commendable, especially in these times when it is more important than ever.
**Location:**
The location of the Grand Hyatt Hangzhou is simply unbeatable. Situated right by the picturesque West Lake, it offers breathtaking views and convenient access to some of Hangzhou’s most popular attractions. Whether you're interested in sightseeing, shopping, or dining, everything is within easy reach, making it a perfect base for exploring the city.
**Staff:**
The staff at Grand Hyatt Hangzhou are a true asset to the hotel. Their friendly and courteous demeanor, combined with their willingness to go the extra mile to ensure guests have a pleasant stay, made a significant difference. From the front desk to the concierge and restaurant staff, everyone was professional, knowledgeable, and eager to assist.
**Overall Experience:**
In summary, my stay at the Grand Hyatt Hangzhou was exceptional in every way. The combination of excellent service, pristine cleanliness, a prime location, and an outstanding team of staff made it one of the best hotel experiences I've ever had. I highly recommend this hotel to anyone visiting Hangzhou. Whether for business or leisure, the Grand Hyatt Hangzhou will exceed your expectations and provide a memorable stay.
Thank you, Grand Hyatt Hangzhou, for making my visit so enjoyable. I look forward to returning soon!
Hotel near West Lake Scenic Area, Hangzhou 22.4% of visitors choose this area
Price per night from: IDR 2772887
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