5-Star Hotels in Hokkaido, Japan

Although the hotel is only two blocks from the subway, we found it challenging to drag our heavy luggage over the icy roads. There are no dining options nearby, and the hotel does not have a coin laundry on the premises. We had to walk about 10 minutes on the icy roads to find a coin laundry. While the hotel is decent for business travelers, we would prefer to stay closer to Sapporo Station, especially during the winter.

The view on Lake Toya from the hotel was spectacular. We were lucky to have witnessed the cloud sea and sunrise. From the other angle, we could see the full view of Mt Yotei, also known as Hokkaido Fuji. There are few restaurants in the hotel, including the Japanese, Chinese, French, and the Italian. There was also good onsen in the hotel, both idoor and outdoor. We will definitely come back to stay again in the future.

The hotel is location about 20 mins away from the airport by driving. It is a shame that they don't provide shuttle service for pick-up or drop off to the airport, nevertheless it is a common sense to expect such service since the hotel has an airline name in it. It takes about 2200 yen to the airport by taxi one trip.

I booked a month in advance and noted that I wanted a room on the third floor or above, but they still arranged a room on the third floor. I asked why! Answer: It was fully booked for several months, so I was skeptical! The service is really good. They even arranged a car to take me to the station this morning. The breakfast and dinner are also very nice! The room has a private hot spring bath, as well as a stereo and CD. The overall feeling is quite good! There is a coffee machine next to the smoking room downstairs. I take a few puffs of coffee every day after brewing it, which is great!

I had an excellent experience at Hilton Niseko Village! From the moment we arrived, the check-in process was smooth and welcoming, with super friendly staff making us feel right at home. The hotel’s restaurant was fantastic — delicious food with a great atmosphere. What truly stood out was the impressive level of customer service throughout our stay. I’d like to give a special mention to one staff member, Winter Song, who went above and beyond to take care of us. Her professionalism, warmth, and attention to detail truly made our stay extra memorable. She provided some of the best customer service we’ve ever experienced. Highly recommend this hotel to anyone visiting Niseko!

I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year.

PORTOM delivers an exceptional standard of luxury, comfort, and personalized service. Key offerings include elegantly designed rooms with premium linens, high-end toiletries, and advanced technology such as smart lighting and entertainment systems. We enjoy their service. Exceptional customer service is essential, including multilingual staff, personalized greetings. The concierge offers bespoke experiences tailored to guests’ preferences. A five-star hotel’s goal is to anticipate guests’ needs, exceed expectations, and ensure a seamless, memorable stay marked by sophistication and care.

The hotel staffs are very polite. I haven’t pass by one staff who did not greet me. Excellent service. Excellent location. Supermarket at B2, subway and underground street mall at B1, food court at level 3 and 4, cinema at 5. The hotel lobby at 7, and use a different elevator at 7 for room access. Other non hotel guests cannot reach hotel floors. Pro: Pola skin care samples and coffee packs at lobby to take for room use. Floor to ceiling big window at room for excellent street view. Considerably big room for Japan standard. Get two fancy bottle water per day. Con: 4000 Yen breakfast per person is a little expensive, but recommend to buy at least for one day. Great variety and quality food at breakfast.

It’s was a wonderful time visiting Rusutsu. The Westin Hotel was a great accommodation for short, medium, and long vacations. Fortunately, staffs were professional and they always had service mind. I got helped from one staff changed a wrong ski-pass to a new correct one. I stayed only for 3 days and felt so comfy. Thank you.