2-Star Hotels in Vermont, United States

Please note: This review was written during the COVID situation. I am giving only a 3/5 on service because when we arrived (after walking by the ”friendliest hotel in Vermont” sign) we were told unapologetically and stone-facedly by the young man at the desk that they ”would have called as a courtesy” but my ”location didn't come through the reservation system” that I can't stay there unless we've quarantined 14 days with no grocery shopping or visiting with family or friends. He said that Vermont's policy is that if your county has more than (some # I don't remember) active cases per million, you can't stay there. (Never mind that my county has only 130,000 people / 52 active cases -- so I guess they multiply to get the per Million number???) I had pre-paid for this room, so LUCKY FOR ME because I work from home and have no social life, I was able to stay. I never thought a thing of it when making the reservation as here in NH and Maine, all the radio ads say that Vermonters can visit ”without restriction” so it never occurred to me to check what Vermont had to say about us. I don't know if this is a Trip.com problem or a Comfort Inn problem --- But SOMEONE should be calling people. Imagine if you got turned away after a long trip?? And Rutland is ”Central” Vermont so it's probably at least 45 minutes to any state border if you need a new hotel. Facilities: I give a 2/5 and again, not sure if this is Trip.com's fault or Comfort Inn's - but there is NO BREAKFAST due to covid. If you are like me and factor breakfast into the cost of a hotel, this would be helpful info. Yes, I knew they probably wouldn't have a buffet, but they could have done a little bag breakfast or a coupon to McDonald's (next door) or something to make up for the fact that they advertise something that they don't have. The indoor pool was also closed, which I anticipated. But again, that should be stated when booking - if I had little kiddos and they were looking forward to that and we found out it was closed on arrival, that would be bad. Incidentally, I work for a place in NH with an indoor pool and they open by appointment so only one family is in one area at a time - something to consider. Imagine the great reviews you'd get if a family could have private pool time on vacation! That said, this hotel was renovated since last I stayed there. Ice was clean. Room was clean. Housekeeper was just as nice as she could be. The front desk lady on day 3 (checkout) was very nice too. Wifi was easy to access. Lesson from this visit: Take it upon yourself to CALL THE HOTEL before arriving to find out protocols. Don't do the we-pick-the-hotel option on if you care about the amenities like breakfast and pool, because you won't be able to find out what's available before you find out what hotel you got. Message to Comfort Inn: Reach out to people before they drive 4 hours to get there. And when they do get there, try to be nice and pleasant, that will get you a lot further. Message to Trip.com: UPDATE YOUR SITE FOR COVID.

The hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives

The front desk person Maria was so nice and so was security/ shuttle driver Scott (?). Such friendly staff eas appreciated after a long trip and late check in. The room was very clean and you can tell that the property was well maintained.

very nice, spacious and comfy room where my wife and myself were able to relax for our trip

Hotel is brand new, very clean , staff us very accommodating, only downside is no pool

I made a reservation for a few friends. The hotel is close to the airport, facilities, services, breakfast, etc. are ok, the service is good, but it is just to enjoy the autumn season, the hotel's price/performance ratio is not high.

It is a relatively old hotel. The attitude of the front desk clerk when checking in was not cold or hot, which made people feel a little uncomfortable. The breakfast is very simple; there is free coffee and hot water; the room facilities are relatively old and the cleanliness is average; the self-service washing machine provided by the hotel is very old, and it does not look clean, it seems that no one has ever cleaned it. In short, it is a very average hotel that you can stay in when you need it. However, the price is not cheap in the autumn season to see the scenery.

The hotel is conveniently located on the side of the road. Opposite is the retired military sanatorium, great! The hotel is very clean, the windows are comfortable, free parking, free breakfast. The economy hotel is very good!