A well located very comfortable Hotel. Staff were always friendly and helpful. Well laid out lounge next to Reception with a bar and where breakfast was served and also had a snooker table. A nice touch which in the present economic situation, many Hotels would have ceased doing, was the daily chocolate mints
2nd time we’ve stayed here, unbearably hot on the warmest day so far this year as no air con and one fan. This lead to no sleep, obviously the accommodation cannot help the weather.
Staff friendly, room a good size and lovely beer garden for drinks after our night out.
Excellent location, just few minutes walk to the train station. Good service from the team as well. There’s microwave available in the lobby for guests to use if needed, which came in handy if you’re having a takeaway. Breakfast was also included where the variety of food available is acceptable. Will definitely visit again if needed.
Needed convenient stopping point from Surrey to Chestefield, one night, for a funeral. Location ideal. Despite proximity to M1 itself, road noise was not excessive. Receptionist was really welcoming; gave me a choccie bar and bottle of water. You can stroll to the services for Mcdonald's or Costa - and WH Smith etc, (if open). . The overall decor is a bit 'tired' but everything was clean, bed fresh, coffee/tea facilities. Would have preferred the radio to be fitted by the bedside not table across the room (!). Freeview TV quite adequate for one night........ Bedroom was huge (guess it would double up as a family room at times) - and possibly I could have taken my dog with me, in which case the extra space was great.
For functionality cannot fault.
Wasn't actually able to stay at the hotel sdue to an error in their system. The hotel were accommodating to try and get is booked in on 3 extra dates but unsuccessful. Refused a refund on the issue. Can't say alot more other than a shame we were unstable to stay.
Explorers Retreat Matlock Bath was a unique and fun experience! As a solo traveler, I loved the quirky cabins and the adventurous atmosphere. The staff were friendly and helpful, providing great tips on local activities. The cabin was clean and cozy, perfect for a solo retreat. The location was stunning, with easy access to beautiful walks and the charming town of Matlock Bath. While the facilities were basic, the overall experience was fantastic. It's a great choice for anyone seeking a bit of adventure and a taste of nature.
Throughly enjoyed our stay here, staff were very friendly, room was clean and the bed was so comfy, had the best nights sleep would highly recommend
Very Good
99 reviews
8.2/10
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GGuest UserNeeded convenient stopping point from Surrey to Chestefield, one night, for a funeral. Location ideal. Despite proximity to M1 itself, road noise was not excessive. Receptionist was really welcoming; gave me a choccie bar and bottle of water. You can stroll to the services for Mcdonald's or Costa - and WH Smith etc, (if open). . The overall decor is a bit 'tired' but everything was clean, bed fresh, coffee/tea facilities. Would have preferred the radio to be fitted by the bedside not table across the room (!). Freeview TV quite adequate for one night........ Bedroom was huge (guess it would double up as a family room at times) - and possibly I could have taken my dog with me, in which case the extra space was great.
For functionality cannot fault.
TTammyWasn't actually able to stay at the hotel sdue to an error in their system. The hotel were accommodating to try and get is booked in on 3 extra dates but unsuccessful. Refused a refund on the issue. Can't say alot more other than a shame we were unstable to stay.
JJoannebtfWe recently stayed at this hotel and were very impressed by the staff — they were consistently friendly, courteous, and helpful throughout our stay. The bed was also exceptionally comfortable, which made a positive difference.
However, the interior of the rooms did not quite match the photos provided online. Our group stayed in three different rooms, and unfortunately, none of the thermal meters were functioning properly. The rooms were uncomfortably hot, making it difficult to fall asleep. In my own room, the washbasin was also clogged, which caused further inconvenience.
GGuest UserThe place was nice and simple. Very good location near the station and not far from the city centre. Good value for money if you are looking for somewhere to stay for a few nights. Staff were pleasant.
GGuest UserBreakfast is not really included as such. Only the continental buffet. This is cereal, fruits, cereal bars, baked items and a large selection of cakes, including mince pies, which was odd for breakfast. The hot breakfast requires a surcharge to be paid, something I’ve never experienced before. The full English would be best described as part English breakfast, with no sausages, tomatoes, or mushrooms included which is a bit of an insult when you’re paying a surcharge. I can’t fault the service, or anything else, but this felt a bit naughty to be doing.
DDaniel069Explorers Retreat Matlock Bath was a unique and fun experience! As a solo traveler, I loved the quirky cabins and the adventurous atmosphere. The staff were friendly and helpful, providing great tips on local activities. The cabin was clean and cozy, perfect for a solo retreat. The location was stunning, with easy access to beautiful walks and the charming town of Matlock Bath. While the facilities were basic, the overall experience was fantastic. It's a great choice for anyone seeking a bit of adventure and a taste of nature.
BBaikieFirst room allocated and the tv didn’t work but staff kindly moved me to another room. Unfortunately the next morning at 8:30am there were workmen in the corridor replacing the ceiling tiles so there was loud hammering, drilling and sawing. The hotel manager refunded me 1 night stay but I don’t understand why they would use the rooms if there was repairs going on. Leaving the room I had to step over paint pots and tools.
GGuest UserThe front desk was so helpful, especially when I realized that I had left my cell phone in the taxi. They were able to locate the taxi company and retrieve my phone and deliver it to my room. The room was clean, spacious, and well appointed. The dinner and breakfast voucher was reasonable considering dinner included an appetizer or dessert. It was honestly the best experience I had in the UK on this trip. Great value!
GGuest Userfriendly and helpful, going out of their way to ensure that our stay was comfortable and enjoyable. The hotel itself is well-maintained and clean, with modern amenities and comfortable rooms. The location is also excellent, being conveniently located near attractions and restaurants. I would highly recommend this hotel to anyone looking for a great value and an enjoyable stay in [Location].
CCh3st3rGreat location with few pubs around but be mindful the pubs around not serving hot food, so we ended up eating at the Indian restaurant at the hotel - which serves good food anyway
The room size was good with a rather spacious shower room, just a shame the shower door seems wonky and the hot water wasn't quite working so water during shower seems cold-luke warm
Average cooked breakfast
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