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The host is friendly, responsive and understanding. However, the stay is a very forgettable one. This review is solely based on the overall experience staying at this apartment. It is to create awareness for others in case they have kids and would like to stay here as it has 2 Queen bed accommodation. For context, it is a condominium with dual keys unit, meaning it has one main entrance followed by 2 separate doors for each unit. I do not want anyone to been through what we did. We check-in late around 5pm, the kids are excited when they entered the room happily and shouting. Out of a sudden, we heard a guy shouting from the other unit, we opened the door and he shouted at us angrily. He said he is staying here and he is sleeping, do not make any noise. We obliged and tried to keep our volume down. We went out after and back to the stay around 10pm. My kids suddenly cried and he shouted “Hello!”and slammed the door loudly. We will all stunned and speechless. The kids are only 3 and 8 fyi, and I have to tell them to be quiet for the whole time while staying here. What’s the joy of staying here for? To be honest, it is late at night at level 39 and with an unknown mental unwell guy just beside us really makes our stay a very stressful and threatening one. We slept for the night as it is late and the kids are tired. We left the stay asap the next morning.

I was disappointed with my stay at Havona Hotel Permas Jaya. The room I booked on Agoda was advertised as having a king bed and a window, but when I checked in, I was given a queen bed with no window instead. This was not what I had booked, and it was especially disappointing because those features were part of the reason I chose this hotel. The room itself was acceptable for the price, but receiving a different room than what was advertised left a bad impression. If the booked room type is unavailable, guests should be informed in advance or offered an equivalent alternative or compensation, rather than finding out only upon check-in. I hope the hotel improves the accuracy of its room listings and ensures guests receive the room they reserve.

Very clean and neat hotel. Saw some review of not having 24hr hot water shower, however I did not experience such issue. Everything is fine during my 2 nights stay. Surrounding have alot of eateries which I have been spoilt by choices. There is also a night Market on every Sunday which is worth going for some street food.

Spacious and nice room with strategic location. Close to Pasir Gudang centre and Johor Baru City centre. Close to eating/restaurant, just walking distance.

Exceptional Stay Defined by Unmatched Service! If you want to experience what true hospitality looks like, look no further than this amazing hotel. While the property itself is wonderful, what truly sets it apart is the phenomenal staff—specifically, Janet and Roen. Janet and Roen are both exceptional. They don't just follow a standard hospitality script; they completely redefine customer service. In an industry where staff can sometimes be restricted by corporate red tape, Janet and Roen are a breath of fresh air. They aren't afraid to defy conventional rules when a situation calls for it, proactively taking things into their own hands to ensure the guest experience is absolutely seamless. It is incredibly rare to find individuals who are so deeply committed to guest satisfaction that they will personally intervene and go off-script to make sure every single detail is taken care of. They completely removed any stress from our stay, anticipating our needs before we even had to ask. Amazing hotel, amazing service. Kudos to Roen and Janet for elevating our experience and showing what genuine, empowered hospitality is all about!

When I first entered the room, there was a bad, moldy smell, which made me hesitate. However, I got used to it after a while. The hotel's location was great, with a variety of massage places and restaurants nearby, as well as a convenience store. The only downside during my two-night stay was the lack of a refrigerator.

quite romantic

If just want to sleep,it’s fine. Near to many eating places(cafes and restaurants) which is 1-2min walking distance. Have to bring own toiletries. Hand soap and towels provided though. Toilet door faulty, needs to exert force to open and close and loud noise when doing. No lift, have to climb up 3 floors but treat it as exercise. Overall, good if u want everybody to be in the same zone.

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All good and match my expectations.