The hotel is well located and the staff is friendly. However, breakfast is served at another NH hotel located 200 metres away. I was never informed of this before booking. The facilities are very old, a fact that is particularly noticeable in the bathroom. The room had no natural light and had two really small single beds.
As soon as we arrived, they treated us like a 10! Super friendly and explained everything we could do on the island! They gave us a room upgrade and we were very happy with the amenities in the room!
Estuvimos en el apartamento estudio con vistas a la montaña. Para dos personas es amplio. Cuenta con todo lo necesario en la cocina y el baño. Además está muy bien ubicado. No tiene un aparcamiento privado como tal sino que en la calle hay sitio para aparcar. Todo estaba muy limpio. Si volviera a la Gomera me quedaría en este sitio de nuevo.
We chose this resort based on the reviews and we weren’t disappointed. First time in Tenerife and we were so glad that we chose to stay here. Santa Barbara is a very nice resort with everything that it has to offer. We will be staying here again!
The room was comfortable, with a cozy bed and all the necessary amenities. The reception staff were great , and we are very grateful to them for allowing us to leave our belongings before check-in.
The views, of course, were incredible, as the hotel is located in a picturesque area. There is also an indoor pool with views of the teide.
At the same time, we spent the night in the company of cockroaches, which, in my opinion, is absolutely unacceptable in a hotel where room prices start at $140.
We informed the reception about this, and when we asked if any compensation was possible, they smiled at us and said that it was not possible.
The service was excellent, both in reception and restaurant, but the services in the facility were a bit unfavorable in the sense that personally, as I was with my pregnant wife, I had a room on the lowest floor the first day, everything was fine because there is an elevator, but The rest of the days they had them out of service, which in a place like that I think can't go wrong. The gym was a bit poor and the only machine that it had did not work well, the impossible parking on the second day was that I was able to get one and pay it to the hotel, when you go to make a reservation you will see a buffet breakfast option for €4 that does not exist lol. The rest all good. I think that services such as the elevator should be guaranteed to keep them in optimal conditions.
For the rest all good.
The Apartamentos Jardín del Conde provides a great place for travelers to relax after a busy day. The Apartamentos Jardín del Conde offers a pleasant stay in Valle Gran Rey for those traveling for business or leisure. In terms of transportation, La Gomera Airport is approximately 45km away. The nearest airport is La Gomera Airport, approximately 45km away. This hotel is located near many of Valle Gran Rey's attractions including La Puntilla, Timah Shop and Teguerguenche. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city.
Fabulous staff always to help! Very clean place. Very good breakfast on a roof terrace with ocean view is a piece of magic. There is relax place on the terrace too.
The worst thing is very weak soundproofing, the walls are very thin and you can hear everything what is going around in the hotel. Lack of air conditioning, but in December it was not necessary for me.
Very Good
46 reviews
8.6/10
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8.7/10
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GGuest UserI am happy to my stay with Secrotel Hotel Praque. I book it after checking reviews from other travelers comment. Yes, price is good and to it's location, it is close to shopping centre, restaurants and supermarkets. Staff are helpful. Buffet breakfast is good. Breakfast restaurant is on the top level of this hotel, we can enjoy stunning ocean view and sunlight while having breakfast. It is bonus. However, a minor thing I like to share is during busy morning especially when restaurant is full house, it always running out of coffee cups, juice glasses as well as cereal bowls. I cannot have to wait a long while for these 3 times from my 5 days breakfast. Maybe hotel can put some signage to suggest guests be eco-friendly minded to re-use glass, cup and bowl when refill. As I have seen some have 5 -6 cups and glass on a table. Bed is comfortable, room is clean with basic things you need. Yes, no electric kettle, no slippers as standard 3 stars hotel do. So, I have no complaint. There has no more noise from constructions, as this is my concern after reading other travelers comments in the pass. So I think all is done. Hotel locates next to taxi, bus station but not close to beach area. It's no problem to me for this winter travel. I am very happy for all. Definitely recommend it to others.
GGuest UserThe accommodation needs updating and needs TLC until they get round to it. It is very clean, staff are friendly and happy to help. where we had fridge and kettle need to have double plug, they was quick and gave me a extension lead to use both together. it a shame bar inside not opened as we had windy nights and we was sat pool bar with patio heaters on which i didnt do.
Lovely that in your accommodation you are told about put your towels down around the pool, that they get removed if not being used so no blocking sunbeds.
could do with some paperwork for you to keep on your visit on what time you choice for meals and also what time snacks available on the all inclusive.
It a lovely touch that you get a towel for you to use at the pool i not been to hotel that gives you them..
Food is good for a 3star only thing would be a problem in higher season is only 1 toaster in dining room.
I full enjoyed my stay here. I would stay here again..
YOU ALL SHOULD BE PROUD OF YOURSELF XX
I know people have put about road outside but the hotel can not be held responsible for this as it down to council..
GGuest UserGreat location, 10 minutes walk down to the beach. There are 2 pools, one heated and always sun beds available. Did hear they had a booking system for these but we never had to.
Bars, restaurants and a shop on the complex which was useful. The only issue was they had live music on from 4pm every day and it seemed unnecessarily loud. It didn’t bother us too much but can imagine it would be a nightmare if you had a balcony closer to the bars.
Apartment was great, balcony overlooking the pool and very well equipped. The staff left a bottle of wine for my partners 30th while we were there which was a nice touch.
Would stay again, but would definitely recommend emailing ahead and asking for a room away from the bars.
AAnonymous UserThe apartment is very well located and with all services.
The staff treatment is 10, Kevin attended me at the entrance and solved me without problems an incident that I had.
The swimming pool is great, and the environment that is formed in it too.
AAlzy32This hotel offers unaccompanied check in and it is not very intuitive. I had some difficulty checking in as did two gentlemen who were waiting in the lobby before me. They did not speak Spanish at all and their English weas limited so I helped them as I had already contacted someone in charge via WhatsApp. During my stay I did not see anyone at all in the front desk area. An hour and a half before check-out time I sent a message to the staff about keeping my bag in the hotel while waiting for my transportationto the airport later in the day and they responded three hours later. I had already left and found a place that would store my bag. Overall, this place is not very convenient if you are hoping for clear communication on getting into and checking out of the hotel easily and smoothly.
DDuronRelatively close to the city center and bus station (10 minutes walk), but need to climb going to the hotel. The staff helpfull. Very spacious, clean apartaments and bathroom as well. Equipped with portable air conditioner and nice, stylish furniture. Excellent breakfast with variety of hot dishes!
What is bad in my opinion: ground floor apartament without balcony with view to the very close rock wall and street. No soundproofing at all. You can hear all the conversations from the main hall and reception. What was the worst, the street is by the wall of the apartament and without soundproofing windows you hear all the cars passing by. For light sleepers (like me) it is not a good place to have comfortable rest and sleep at night.
LLouis ConnorExtremely welcoming staff and clean reception area, every member of staff took the time to greet us and smile! The decor is well considered and provides a luxury feel. We were offered a complimentary coffee whilst we waited for our room to be ready. The room has everything you need and we had a lovely view of the Arrecife coast. The beds were comfortable as were the other amenities with bonus points for a great bathroom and powerful shower! Towards the evening we spent time on the top floor in the hotels 'Solarium' which featured a hot tub and more glorious views of the Arrecife coast. We would not hesitate to book again as we found our stay to represent excellent value!
PPeterBGreat location just on edge of village so very quiet but easy to get to restaurants supermarket .
Reception person very friendly and welcoming, breakfast staff also very friendly and quick to ensure you’re satisfied offering more coffee etc.
Court yard and terrace great to chill.
Large room
Good shower and bathroom.
Ample plug points.
Brilliant continental breakfast with wide range of meats cheeses bread pastries yoghurt etc of (no hot food)
Noisy neighbours clunking about due to design of building. You can here water running and toilet flushing. Also noise from staff preparing breakfast etc - ideally wear earplugs if you’re a light sleeper . Don’t let this put you off though the positives outweigh this.
MMichaelJohnthis hotel is perfect if you want easy way to get to airport the next day. there is a bus stop 5 min walk away, the buses connect all the island. the staff are efficient and polite. they helped me print my boarding pass at no charge. I didn't try the dinner buffet(half a dozen dishes)but looked good for about 18 euros. there is a big map of arrecife on the wall that you can photo and use to get around the city. we had a sea view room,recommended the view is nice.
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