DDhanushka WanasingheI recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room.
AAleksei ZobovThe hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.
Minuses of the hotel:
Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.
GGuest UserRoom is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
AAnonymous UserHonestly, it's a pretty standard hotel, but I really liked it because it was comfortable. The hotel was clean, and the balcony overlooked Kandy Lake, offering picturesque views. The rooftop bar had a great promotion on beer, which was a nice bonus! The hotel's location is super convenient, close to everything. Plus, while there aren't many elegant and pleasant neighborhoods in Sri Lanka, this one definitely is!
11982hotThis mountain hotel was the priciest of our entire trip, with a single room costing almost 5,000. It's nestled in the mountains, so getting there was a bit of a trek. I was hoping to spot some monkeys, but we didn't see any this time.
The hotel's service and dining, however, were absolutely impeccable, truly top-notch. The ingredients and presentation were meticulously handled. The overall design also showcases a strong concept, built into the mountainside, creating a unique mountain resort atmosphere. That said, the room facilities were noticeably dated, with a distinct 80s or 90s feel. While some might appreciate this retro vibe, I personally prefer a more updated and modern hotel experience.
Overall, it definitely has a strong design aesthetic and a unique ambiance. However, in terms of overall comfort and experience, it falls a bit short compared to the Lighthouse Hotel by the same designer. Especially considering the challenging journey up the mountain and the price, the final experience didn't quite meet my initial expectations.
GGuest UserWe loved this hotel to the point we would return to Kandy to stay here again! The staff were all friendly, helpful and professional, the hotel and rooms were all clean and well maintained and the food at both dinner and breakfast was delicous. Overall we loved out stay here and wish we could have stayed longer.
*we also bought some jewelry from the shop in the hotel which was good too.
GGuest UserThe hotel is in a good location, close to all the attractions. The room is large and the facilities are relatively new. The service is good, and there is a dedicated person to check in. The hotel's dining is very good, with many choices for breakfast and dinner, and the taste is also good, suitable for Chinese stomachs.
GGuest UserThe room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!
りりょ17The hotel's location is excellent, right next to the Temple of the Sacred Tooth Relic. It's also a historic hotel in Kandy, so it seems like a popular spot for Sri Lankans to take wedding photos, which I think makes for a good experience. It also appears to be a chosen accommodation for group tours organized by Japanese travel agencies.
The breakfast offered a truly wide variety, and there was even a live kitchen where they made hoppers right in front of you.
However, the hotel facilities seem quite old. In the room I stayed in, the button to switch from the faucet to the shower was partially broken, so no hot water came out of the shower. I probably could have asked the front desk to fix it, but since I was traveling alone and had already taken off my clothes, I found it too troublesome to deal with and just made do using a water bottle.
BBT, SingaporeFirst of all, service from Bagdea, Jaathu, Kishaulya and the young restaurant girl (forgot her name, my bad) made my stay warm and quite pleasant. They were all quite helpful.
When I was late arriving at the hotel and the sky was dark, Kishaulya texted to enquire. That felt reassuring.
I didn't really enjoy the breakfast buffet but at dinner, I had a good a la carte meal.
Sigiriya is a little town rather self contained. Apart from the pool, there isn't much entertainment at the hotel although they had a cultural performance and a pop singer on the 2 nights I was there.
You have to appreciate the ecological side of the Sigiriya area. So if you are looking for energetic activities, then it's not for you. Unless you count climbing the Lion Rock!
My room was nice and spacious although I would have preferred a double bed instead of 2 singles.
On my 2nd day, I went out of the hotel to have lunched and hung the sign for my room to be made up. Upon my return, I was pleasantly surprised someone noticed and did it in the short time I was away.
So I found that I was well taken care of there