5-Star Hotels in Pest, Hungary

Dear Hilton Management, I am writing to formally raise a complaint regarding my recent stay and the unacceptable handling of payment at check-out. When I checked out in the morning, I was informed that the printer was not working and therefore no invoice could be issued. I was told it would be sent by email, but I have not received anything to date. At check-out, I specifically requested to pay the minibar and lobby bar charges with a different credit card. However, the front desk staff insisted on using the card provided for the deposit. I agreed, but only after confirming the charges at the counter before leaving. To my surprise, after 8:00 p.m. the same day, an additional charge of 3,200 HUF was made to my card without any details provided and without my consent. This action is highly unprofessional and unacceptable for a five-star hotel. Taking money from a guest’s account without transparency or approval is not only a violation of trust but also damaging to Hilton’s reputation. The female staff member on duty at 11 a.m. who mishandled this situation should be formally warned, and I request a full explanation as well as a proper invoice for my stay. I expect this matter to be resolved promptly. Please confirm receipt of this complaint and advise me of the corrective actions being taken.

A great hotel in a convenient location. The room was quite big and cozy, and quiet. The spa was nice and included different amenities (pool, saunas, steam room). One thing to improve are the slippers provided. Combined with the water on the floor of the spa makes slipping very easy.

The hotel is perfectly situated right by the Danube River. Our flight arrived early that day, and we got to the hotel around 9 AM. Thanks to prior communication with Trip.com and an available room, we were able to check in early! My husband and I took a shower and rested a bit before heading out for lunch. After exploring in the afternoon, we returned to the hotel and rested for another hour or so. In the evening, it was only a five-minute walk from the hotel to catch a Danube river cruise – so incredibly convenient! The next day, we slept in, checked out, and stored our luggage. In the afternoon, after our travel photoshoot, we picked up our bags from the hotel, and it was just a seven-minute walk to board our Viking cruise! My husband complimented me on booking such a great hotel; its location made getting around incredibly easy. Plus, there are so many restaurants nearby. Highly recommend!

Beautiful luxury hotel. Very modern in the inside, everything is very tasteful. Nice old classical building, newly renovated. Our loft room had a nice view, huge window. We will stay there again! The service was impeccable.

If time permits, I'd definitely recommend staying a few extra days. The views are superb, both day and night, directly overlooking the palace complex. The hotel's service is on par with what you'd expect from an InterContinental, offering excellent value for money.

From this hotel, It is only a 10-minute walk from the train station connecting Warsaw and Prague, and it is also within walking distance of the city's tourist attractions. It is not far from the central station that connects to Vienna.This hotel is kept luxurious for a five-star hotel, but I couldn't believe that fruits in the breakfast buffet were only apples during my stay.However, this was the only hotel that gave a bottle of champagne as a welcome drink in my travel.

The toilet and shower were separate, and there was also a bathtub, which was very convenient. The shower was button-operated and very powerful, and the hairdryer was a high-quality German product. The room was spacious and comfortable, and the bed and pillows were very comfortable. It was midsummer and hot, but they brought ice to my room and cooled the two complimentary bottles of cold water I could drink. The concierge at the reception spoke clear and easy-to-understand English, and was able to understand my poor English. It's also right next to the airport bus stop, and is very convenient with both the subway and bus stops nearby. This is a highly recommended hotel with few Japanese or Asian customers.

I was given a room at the back of the floor. The door was smaller than the other rooms, but the floor plan made it seem a bit bigger. The breakfast was great. Although there weren't many choices in the buffet area, the service was very attentive. The coffee I liked was remembered the next day. The menu selection was also good. The hotel is in an excellent location and very convenient.

A really lovely hotel. Great location, room and service. Hotel staff are very helpful and friendly. The view to the river is stunning. Will stay again and recommend highly!

Located at the Grand Boulevard and within walking distance to the Metro Station and just steps away from the tram station make it a very convenient location. Rooms and facilities are well appointed. Stayed in the modern wing with well furnished room that is spacious. Highlight is the breakfast at the New York Cafe which is the most beautiful cafes in the world which make the stay a truly memorable one. Staffs are all very helpful with very good service.