5-Star Hotels in Shandong, China

Great place to stay. Clean, spacious, comfortable. however the room service food isnt so great. Can be improve in the future. Will repeat if visiting the town again.

The experience at the Qingdao Haitian Hotel was fantastic! It's located right in the heart of the city, making it super convenient for getting around and sightseeing. The check-in at the front desk was warm and thorough; they even added me on WeChat, so any requests I had were answered immediately. My room had a magnificent view, with floor-to-ceiling windows overlooking the stunning seascape. The room facilities were high-end and complete, and the toiletries were of excellent quality. The hotel amenities are superb, with a high-altitude observation deck and a sea-view pool that both offer an amazing atmosphere. The dining options were varied and delicious, and the staff's service was enthusiastic and attentive. Overall, the comfort level was outstanding – it's definitely a perfect choice for a vacation stay.

Great location and, as always, the hotel is grand. The overall service was alright, but during check-in, I kept running into other guests cutting in to ask questions, which disrupted the service a bit! It would be so simple to just have an information desk or a lobby manager where people could get their questions answered. I’ve seen similar situations in other cities, and it just cheapens the overall experience. Details like this really reflect the overall service standard. They said they upgraded my room to one with a better view, which was a slight improvement over what I originally booked, but without a direct comparison, I can't really tell the true difference. It lacks the grandiosity of other luxury hotels, and the perks are pretty stingy. It's really just a big name.

I have to say, this really doesn't live up to the Sheraton brand. First, during the May Day holiday when there's a huge influx of people, there were only two staff members at the front desk checking people in. They only opened a third station after seeing a long queue forming. What's more, the front desk staff's efficiency and problem-solving skills were quite concerning. Here's why: When I booked the room in advance, I specifically requested a room on the same floor as my parents. Following the front desk's instructions, I cancelled my original standard twin room and rebooked an executive floor twin room. Executive floor rooms are more expensive than standard ones. At the time, over the phone, they confirmed there were rooms available on the same floor, and the front desk agent assured me they had noted my request to be on the same floor, and I just needed to remind the check-in staff. However, on the day of check-in, the front desk first told me there were no rooms on the same floor. Even though they saw the note, for some unknown reason, the room hadn't been reserved in advance. I was willing to compromise, understanding that it was a busy holiday. But then, the front desk told me they would have to downgrade my room, taking me off the executive floor. This is the first time I've ever heard of a hotel downgrading a customer's room when they haven't met the customer's initial request – especially since executive floor rooms are more expensive! This is completely out of line with the service standards expected of a star-rated hotel and made for a very poor experience. With Zibo becoming more popular, more and more customers are visiting. I hope the service standards can keep up with the demand.

The hotel is located in the city center, right across the street from Suochengli, and just a short walk from Wanda Plaza. It's also very close to Yantai Mountain. During the May Day holiday, parking was difficult, but a taxi ride from the hotel was just the minimum fare. The hotel management is excellent; from the doormen to the front desk staff, everyone is polite, demonstrating the professionalism expected of a star-rated hotel. On May 2nd, it rained on the day of check-in, which disrupted our plans, so we arrived early to see if we could check in. The front desk staff welcomed us warmly without any hesitation. They explained that the room was still being cleaned and that housekeeping had been notified to expedite the process, and also informed us that we could check in a little earlier, which made us feel very reassured. The breakfast was plentiful with a wide variety of options. Overall, it was a fantastic experience.

The hotel environment is acceptable. I give it 5 points because Zhang Xiu'e from the catering department provides excellent service. In addition, the guest room facilities are unreasonable. 1. There is no extra two-phase power socket next to the table. It is awkward to plug in a table lamp and a router. 2. The switch control panel cannot control the bathroom light separately unless the master control is pressed. Once the master control is pressed, all the lights in the room will be turned on. 3. There is no hair dryer socket in the bathroom. The razor socket cannot handle the power of the hair dryer. There is also a knob next to it that makes no sense. The two-phase plugs are located at the bedside and the mini bar, which is not suitable for drying hair. 4. The bedside table is too old and looks awkward. 5. The bathroom floor drain should be self-sealing. The problem is that the water pressure needs to exceed the self-sealing force to start draining. The water will accumulate in the side trough until it submerges the slippers worn in the shower and soaks my feet. . . Then it starts to drain. . . I don't expect the hotel to improve. This is just a personal suggestion.

The hotel is well-maintained overall, with a clean and elegant environment perfect for a quiet rest away from the hustle and bustle. The room has excellent ventilation and natural light, and the bedding is very comfortable. You can tell they pay attention to every detail. The service was incredibly warm; a special thanks to Tina from guest relations for her prompt responses and pleasant, thoughtful communication.

Hotel quality is online! Health up to standard without dead ends, bedding bathroom quality is excellent. The sound insulation effect is superb, no noisy late at night, the front desk Qizhen and Xiao Zhao respond quickly, the overall experience is full ～

I'm finally getting around to writing this review, half a month later, after my husband nagged me for a whole week! We traveled from Qingdao and, after seeing such great reviews online, decided to choose this hotel over the Hilton Golden Beach. Overall, it was pretty good, and the location was decent. There's a popular influencer spot right downstairs, and you can even see the sea. If you're looking to visit a lot of tourist attractions, this could be an option. Perhaps it was because of the May Day holiday, but my experience wasn't great – traffic jams combined with overcast weather meant the scenery wasn't as impressive, and the sea view was quite distant. The room wasn't particularly new, and the elevator was genuinely tiny. We had one dinner buffet and one seafood dinner at the hotel, and honestly, both were just mediocre, so don't set your expectations high for breakfast either. While the price was affordable, it pales in comparison to hotel breakfasts in Qingdao or even the seafood dinners we've had there... I've also stayed at hotels in Haitang Bay and Sanya Bay during Chinese New Year, and compared to those, this one was just average at best... The price was over 1200, but the quality was really just so-so...

Best of the three hotels used in Shandong this trip.  Best bit was how helpful the staff were. They went out of their way to feed me (the all day dining restraint was closed that day).  QR code for room service links are broken - back to someone coming to the room with print outs of the menu.  Food a tad bland: fruit was good. The bowl of fried rice could  have fed a family of 6.  Very limited English spoken all round, but we all muddled through.