During my stay at Crowne Plaza, I found the accommodation very satisfactory. The room was a good size, featuring a comfortable, super large bed, mini fridge, kettle but no milk, this had to be requested. Also, the slow drainage in the shower was messy and inconvenient. Overall the room was very nice. The hotel’s lobby was spacious and attractively designed, setting a welcoming tone upon arrival. The lounge and the 40th-floor bar were definite highlights, offering a cool and inviting ambiance. The breakfast provided met standard expectations and was enjoyable. I’d like to extend a special acknowledgment to Tony, whose help during check-in and arranging breakfast in my room when I wasn’t feeling well was exceptional, demonstrating outstanding service. Crowne Plaza’s prime location adjacent to a mall and the bridge offered numerous options for leisurely walks and sightseeing, adding to the overall convenience. Although I didn’t personally utilize the gym or pool, they appeared to be well-maintained. Best hotel in the city for sure.

I was attracted by the golf in the hotel. Registered members can try it for free, and the equipment is also provided for free. The children like it very much. It is also the first time to play shuffleboard and they have a lot of fun. The overall decoration of the hotel is very good. It is backed by the Wetland Park, making it easy to see the scenery wherever you move, and the environment is elegant. After arriving at the store, we were given a free room upgrade. The small courtyard of the courtyard room was very comfortable, and there was a small breeze at night, which was very pleasant.

The hotel is located in the city center, with convenient transportation. It is close to scenic spots and popular check-in spots such as the Bell Tower, the City Wall, and Muslim Street. At night, you can see the nighlt view of the Bell Tower in just a few minutes by walking downstairs. The hotel is equipped with robots. There is a dedicated rest area in the hotel lobby. It is very convenient to rest in the lobby after a day out. The room is fully equipped with a gym and a laundry room with washing and drying in one step. The room bedding is also very comfortable. The service of the front desk guy Mumu and the lady Mia is very good. The check-in is proactive. The people are very friendly.

Check in took way too long and front desk staff seemed unsure about the process. Nonetheless, was pleasantly surprised to receive a room upgrade. Room was well kept and included multi plug sockets and bottled water. Shower area was well designed with a non-slip centre section and the bathtub was a nice addition. However, there was some leakage of water to the toilet section so some maintenance is needed there. Room could be improved with the inclusion of a simple card detailing the hotel’s facilities, operating hours and additional services that could be requested for, such as firmer pillows - which were actually available. Breakfast was not overly costly and spread was decent. Hotel has a decent length pool but that was rather crowded, and hot tub was not hot enough. Steam room and spa were also closed during the time there with no mention of when they would reopen. Hotel is well located with shopping malls and subway station under 10 minutes walk away.

It is the first five-star hotel in Shangluo. The hardware facilities can be seen with the naked eye, and the service is not up to par. First of all, when checking in, we were not told which elevator could reach the room, and we had to find it ourselves. We parked at the door, and several cars blocked us inside. We couldn't contact other vehicles. Why didn't you leave a phone number when you parked? What is the security guard at the door for? The most outrageous thing is that the child took a bath at night, and the water was warm and not hot at all. I called the guest service, and the engineering department came and said that because I lived on a high floor, the bath water needed to be put in for more than 10 minutes before it could be hot. As a result, the child took a bath with warm water for almost 20 minutes, and the water was getting colder and colder. I was really speechless. I spent a lot of money, but the bath was cold. The next day, the child had a runny nose. There was also breakfast on the second day. The staff was obviously not enough. There was no yogurt and no one replenished it. No one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their phones next to them. There was nothing to do. There were no children's dining chairs or tableware. And for breakfast on the second day, it was obviously not staffed enough. No one replenished the yogurt when it was gone, and no one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their mobile phones. They were so bored. There were children's dining chairs and tableware but no children's disposable bibs, which is really incomprehensible. In short, I feel that it doesn't matter where the five-star hotel is opened. What matters is that the service downgrades along with the city. It's awesome!

I had an amazing experience at the Ritz Carlton, Xi’an. The room was absolutely beautiful, spotlessly clean, stylish, well-decorated and modern. The bedding was incredibly comfortable. The bathroom was beautiful, well-equipped and the shower was amazing. The staff were all so warm, professional and attentive. The food at both restaurants was incredible delicious, fresh, beautifully prepared with a wide variety of cuisines. The spa service was divine. I would not consider staying anywhere else on ny next visit.

Great! Good service! Good vibes! Tasty food! Convenient, clean and comfortable! I had a great time here. A woman receptionist is nice and friendly but I can’t remember her name. We talked a bit when I was waiting the elevator. She greeted me and talked about my country (Thailand). She also helped to carry my luggage. 👍

My wife and I came here for our first anniversary and it was worth every dollar spent. The hotel was gorgeous and super clean. Our room was decorated with rose petals spelling out “1 year” on the bed and a trail of petals to the personal hot spring tub. The bathroom has two sink basins with tall mirrors. The shower is a rainfall shower. The toilet has a glass door which was a little weird but the bathroom had a solid wooden door. Cleaning staff comes every day at a time that works for you to sanitize and organize everything. The mini fridge comes packed with a variety of drinks that are refilled for free every day. We were given a rotating plate of fresh fruits every day. At night time, they provide good night soup and turn on the personal hot spring tub. During the day, you can visit the outdoor hot spring in a secluded area. The minerals in the hot springs made our skin so soft and healthy looking. We did a spa treatment too which was very relaxing. They were very accommodating with finding a time that worked best for us. The breakfast buffet was excellent. Mostly Chinese breakfast with many delicious dishes to choose from. The restaurant was in a different building on the Huaqing Palace grounds. Easy to walk to but they also can drive us in a kart to and from it. You can also come and go to the Huaqing Palace grounds too! The staff was very friendly and accommodating even with a language barrier. They helped us arrange laundry services to be delivered to our room. They went and picked up our tickets to the Song of Everlasting Sorrow (great show). The housekeeper, Deng Xiaohui, was wonderful and gave us parting gifts when we checked out. 5/5. Highly recommend. We hope to be back next time we visit Xi’an.

Great location along a street full of local delights. Roomkeeping was attentive. Service, however, was the star of the show - and a special shout out to Jianguo Son from the concierge (apologies if I got your name wrong), who was very patient and enthusiastic in answering all our questions on the attractions, how to get there, what to do, what to eat etc. He also managed to secure us some last-minute tickets to 长恨歌, which was sold out on the platforms that I checked. Thanks again to Jianguo for making our visit to Xi'an very memorable, and I will not hesitate to stay again at Hilton Xi'an in the future. 

I had an amazing stay at Gran Melia Xi'an. The hotel's blend of traditional and modern architecture is stunning. My room was spacious, with a beautiful view, comfortable amenities, and excellent Wi-Fi. The dining options are fantastic, especially the Amber Palace Indian Restaurant. The fitness center, indoor pool, and spa were great for relaxation. Located near Tang Paradise and the Big Wild Goose Pagoda, it's perfect for sightseeing. The staff were exceptionally friendly and helpful. Overall, a luxurious and memorable experience. Highly recommend!