5-Star Hotels in Kerala, India

Bad welcome! At the time of check in, forget the welcome and welcome drink, we were offered a city view room whereas we had booked for the Pool View ( better view and more price) room.( Approximately Rs 15,000 / USD 150 per night ) We were made to go up and down two times to check different rooms. The staff at the reception tried his best to offer less priced room with additional benefit of Lounge access. Only when we put our foot down, we were offered the room we paid for only after 1 hour of wait. We checked in at 6:00pm finally. I never understood the logic behind not allotting the room which paid for. Be sure not to book this hotel during the Season ( Christmas vacation). It is highly chaotic during this season. Room service was good. The room was clean. Room offered a great pool view. We booked the New Year Poolside Party with them which was absolutely let down. Bad music and average food and below average drink options. Highlight is Breakfast and the staff is courteous. Stay here if you get good deals.

It's a wonderful and amazing experience with this hotel and courteous staff. Me and my husband stayed in from 07 Jun to 11 Jun 2024. From the check in to Check out , we were fully taken care by the amazing staff. Afsal is an amzaing staff witty, chatty and caring together with Devika (my favourite beauty Kutty) and Amuritha -they really took care of our food and being vegetarian -they offered the choices for the vegetarian food. Chef Arun is a fantastic and caring person. He listened to our story and As my husband just completed the 24 days or Ayruveda treatment, he has to continuoulsy take his medication and kashyam which need to be brewed for the sometime. Chef Aurn took care of this and also Mahesh also managed this and send this to our room. Because of Chef Aurn's initiative, my hubby coninued his medication without fail. All of them are hospitable and really made us feel at home. The room service is fantastic from providing necessities to water and replacing the spoilt safe. The 6th floor housekeeping sfaff (i cant remember his name but he's slim and had curly hair and very pleasant personality) is fantastic and took care to our needs. My husband felt that he's in wonderland and as the jeanne in the lamp, you ask for something and your needs are fulfilled. They are very timely and fulfilling. Last but not least, I would like congratulate the Hilton Garden's management for finely grooming your team and staff and step up the customer service towards customer excellence. I wish everyone including the front counter staff, the security and guards best wishes and happy working in this fantastic customer oriented environment.

I had a wonderful stay at this hotel. The staff was incredibly friendly and attentive, ensuring a smooth and comfortable experience. The cleanliness of the rooms and common areas was impeccable, making for a pleasant and hygienic environment. The services provided were top-notch, catering to all my needs efficiently. Overall, a great experience, and I would highly recommend this hotel to anyone looking for a comfortable and well-managed stay.

This is one of the best hotels that you can get in entire Kerala, let alone Munnar. Everything related to the hotel is EXCELLENT. Service, amenities, staff, food, location, cleanliness, room size, anything and everything is 10/10. We stayed in the standard room, which has a balcony overlooking the valley. The view is superb. Kudos to the hotel’s management, to make this an extremely memorable trip for us. Would definitely stay here, only, in case we go again to Munnar.

Everything about this hotel is absolutely brilliant!! I only stayed for one night but wish I’d booked for longer. Beautiful interiors, charming building, attentive and kind staff, wonderful food, comfortable bed, great housekeeping team. I’m highly fussy about hotels and rarely say this - but 10/10, I will absolutely be staying again!

Excellent location and very friendly staff, duty manager Dileep Kumar was very helpful.

We recently stayed at the O by Tamara. Excellent experience overall. Loved the personal and welcoming service from everyone and special mention to chef Vipin. He was extremely friendly and helpful. Thanks to the entire team.

Good perfect

Excellent value. Staff very friendly & efficient. Cannot find any fault.