5-Star Hotels in Hainan, China

There’s nothing to complain about this gorgeous hotel. From check in to check out, the service was fantastic on the hotel’s end. They take care of the luggage as you get off the car. After checking in, the staff walked us to our room and explained where everything was and to contact her if we needed anything. They made sure we had the right size robes and slippers for the kids and sent us a welcome fruit basket. The view was breathtaking. Beds and linens were soft and comfortable. The restaurants gave excellent service as well. Room service was fantastic. The water park food stalls are the only ones that were rude. The only other complaint I have is the staff that works at the breakfast buffet. When other restaurant guests cut in line, they still serve them instead of telling them to get in line. It’s a big culture shock as 9 out of 10 people here don’t get in line unless the staff insists and not serve them. The water park could use clearer signs. And some slides were closed due to staff shortage. That was a bit disappointing. The hotel swimming pool is beautiful. Night swimming was one of my son’s favorite part of the trip. We did the beluga whale encounter and it was so worth it. The staffs were really nice. That definitely made an unforgettable trip. At the end, the hotel even left us a gift of 2 stuff animal whales. So happy they gave us 2 so my kids can each have one. I would definitely recommend this hotel if you are going to Sanya. FYI, you’re going to need translation app if you don’t speak Chinese because other than the staff that was assigned to help us, nobody speaks or understands English.

The hotel is really beautiful. The decor and style is something! There’s construction beside the building but there is a disclaimer on trip that we didn’t notice before. They also give one in the room and they provide ear plugs. The room smells a little humid and musty when you 1st enter but we couldn’t smell it after that. The staff is super helpful, they bring your luggage up, bring you ice if you need, send your takeaway upstairs with the robot for you if you call. the room service food we got was so so but the breakfast buffet is good and varied. The location is also good, there’s a mall and some beaches not too far from the hotel.

Good accommodation! The hotel itself not new - built in 2014. But all services and amenities functionality very good. Every day cleaning service, wide choice of foods on breakfasts, swimming pool area and etc was good. We got number in non smoking floor (10th) and that was very surprising (we’re not smoking so that was cool benefit) All hotel staff was friendly and professional. Unfortunately i met only one employee who can speak English. So having translator app on your phone is necessary unless you’re speaking Chinese :)

Sanya MGM Resort, the Ideal Choice for a Dreamy Beachside Vacation As soon as you step into Sanya MGM Resort, a tropical charm greets you. The rooms are ingeniously designed, spacious and bright, with a warm layout. Through the floor - to - ceiling windows, you can have a panoramic view of the magnificent sea. You can enjoy the sunrise and sunset while lying on the bed. The bedding is soft and comfortable, ensuring a good night's sleep. The bathroom is separated into dry and wet areas, and the toiletries are of high quality, showing the luxury in every detail. The hotel service is first - rate. From the warm reception at the front desk to the attentive bellboys helping with luggage, you will feel the warmth throughout. The waiters in the restaurant will carefully recommend local specialties, catering to different taste preferences. The staff by the pool will promptly hand over towels and drinks, and take the initiative to help find a shaded umbrella spot. The hotel also arranges various activities for families with children. The staff accompany the kids patiently, allowing parents to enjoy a relaxing vacation. Here, you not only enjoy a comfortable stay but also experience high - quality service. Sanya MGM Resort is the perfect place for a beachside vacation. I'm looking forward to coming back again.

Fabulous hotel, with beach access, warm pool, beachside restaurants, pool-side bars and lots more. The breakfast with delicious and with plenty of options to select from. I would book again.

Third time here and we had a fantastic family holiday again! Location, beach, swimming pools and gardens are gorgeous and really well kept. We love the different pool options and the room with direct pool access is so convenient with kids. I agree with other reviews that rooms could use renovation, especially if they used to be smoking rooms, but daily cleaning is impeccable. The open air breakfast spot is lovely and breakfast choice is excellent, Chinese restaurant is also very good and provided such nice support to celebrate kid’s birthday. Derrick Liu was so helpful to address any concerns, everyone on staff is super friendly and goes above and beyond to make us feel welcome. Can wholeheartedly recommend!

Ocean Flower Island is a little deserted and many attractions were closed, probably due to low peak period and stagnation of the island development, but the stay in Hilton more than made up for the disappointment. Front Office Manager, Ms Judy Zhu was very helpful and accomodating. The concierge boys were very nice, especially Leo Tang and brought us around the island whenever we wanted to, even when it is not the listed shuttle timing. The executive lounge was closed due to the low occupancy but we were still able to enjoy the lounge benefits at the 1st level restaurant.. The restaurant manager even told us we can order food that is not listed on their menu for the high tea and happy hour and the chef will try to whip up the dish. Room furnishing is new and looks better and more modern than the other 2 Hilton hotels that I have stayed during this vacation in Guangzhou and Sanya. I would highly recommend Hilton if you are planning to visit Ocean Flower Island in Hainan.

Amazing Stay at Sofitel Haikou – Exceptional Service & Perfect Location! Our stay at Sofitel Haikou was truly fantastic, and a big shoutout to Howard—he was an absolute lifesaver! From day one, he took great care of our family, helping us find the best restaurants and even calling to make reservations for us. This was our first time in China, and since we don’t speak Chinese, getting a taxi or ordering food was quite challenging. Howard made everything so much easier for us! The room was incredible—spotlessly clean, with super comfortable bedding and even a TV built into the bathroom mirror! We stayed on the 28th floor, and the view from our room was absolutely breathtaking. Breakfast was fantastic! If you’re new to Chinese cuisine, this is the perfect place to start. The variety was amazing—delicious dim sum, noodle soup, Chinese-style fried eggs (a must-try!), flavorful Chinese soups, and so much more. The location is excellent. Situated in the CBD, you can easily walk to several shopping malls and cafés. Just step out of the hotel lobby, and within 200 meters, you’ll find great spots like the Chinese tea café CHANGEE. Overall, we had an amazing experience, thanks to the warm hospitality, luxurious rooms, and prime location. Highly recommend Sofitel Haikou for anyone visiting the city!

Hilton Wenchang is located on a beautiful property, having a great staff kindly extending most excellent hospitality to our family all the way from the swift check-in, breakfast, happy hour in the lobby lounge, kids club with great activities as well as the refreshing outdoor pool. I also need to mention that our daughter was super excited to see the space rocket launch from the tropical beach just a short walk from the hotel. A memory for a lifetime!

generally , overall is pretty alright . however maybe the hotel should check the sockets in the room because it seems faulty . aircon in hotel lobby and public is weak . considering the temperature in haikou is extremely hot .