This is a perfect aparthotel with perfect location! We took BOLT, it takes just 15mins to get there from the airport. The check in is simple, with clear details. The place is clean and new, just nearby the big shopping mall Krakow Glowny. Would definitely choose again.
Hotel in a quiet area. Rooms clean and well-kept. The location of the TV could be a little different because you have to turn your head out of bed :) the card lock didn't work, you had to lock the door. I also ordered a room with a king-size bed and got a room with two single beds, but there was no problem putting the beds together.
Arleta was kind and efficient. She made sure to deliver the keys to us even when we didn’t manage to check in until almost 4am. The conditions of the room were good, bottles of water were left for us and the beds were super comfortable.
I congratulate the Staff as I am very grateful for this experience.
In principle, my assessment shows the quality and convenience of rest! ;-D))
In our room, the mini-fridge for cooling drinks did not work and since in Krakow it was quite hot (+29-30*C), this circumstance caused some discomfort!
There was one difficult moment in search of the hotel - not geographic (Google cards worked perfectly), and practical - we arrived at the hotel in 21.00 (already dark and the street lighting at the hotel is not available, In addition to this label with the hotel name, the hotel is not highlighted and part of the building in which it is located is hidden behind a thick bush-wood landing, which makes it quite difficult to find the hotel when you have not previously stopped in it!!! When settled at daytime, these circumstances would not cause difficulties as the hotel 's label is well viewed.
Overall, it’s a good clean place to stay for 1–2 nights. Despite its central location, the area is quite peaceful. If you book a room on the 3rd floor, you might hear some noise from the room right in front of yours. I appreciated the coffee machine with capsules — a nice touch.
However, there were a few downsides: the two single duvets were quite small, and I felt cold; a larger, warmer duvet would be preferable. The mansard room isn’t ideal for tall people, and the shower tended to clog quickly. Also, the showerhead holder was placed too high. Lastly, the carpeted floor made it difficult to drag a heavy suitcase around.
The location is in a nice location, not far from key attractions and Old Town.
The rooms are spacious although the decorations are a bit from previous era and old school.
The staff is nice and friendly. Many groceries and restaurants in the area as well as tram for easier transportation.
1 night stay.
Check out suppose to be 12:00. They hounded me to leave early. In the end I left at 11:20 because they were very annoying.
Service is not good.
Breakfast with various choice and different kinds of foods, good environment but nil restaurant, supermarket nears the hotel.
One things strange is that they only provide complimentary on the first days no matter how long you stay
Overall you get what you pay.
Excellent hotel, very well located to visit Cracovia.
The hotel was very comfortable and very comfortable.
The hotel is a modern room and excellent breakfast.
Centrally located in the old town and like a block away from the town center square (see pic). I arrived really early at like 8am and the reception guy allowed me to leave my bag before I came back after a full day of travels for check in. Now that I’ve covered quite a few smallish European cities I’d say when a hotel says it’s near old town it can mean either it’s close to places you can take pictures and eat but It can also mean there is absolutely no means of public transport apart from uber/bolt simply because the city is not planned in a way that allows trams or buses to cut thru. Bear that in mind.
Very Good
56 reviews
8.3/10
Price from
€46
per night
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9.2/10
Great
UUrszula ZiółkowskaA wonderful, cozy apartment in the very heart of Zakopane, a few steps from Krupówki and other attractions. It's very convenient both for hiking and skiing, as it is very easy to get from there to Tatra Mountains trails and ski lifts. Also, a very helpful lady at the main reception desk. I would gladly return to this place.
GGuest UserI really enjoyed my stay at the hotel — it was very comfortable, and everything was great. The room was clean and cozy, and I felt very relaxed there.
Just a small suggestion: it would be nice to have some extra bathroom items like a shower cap, cotton swabs, and a штsmall toiletry set.
Also, I used the airport shuttle service, which was convenient. But I was a bit disappointed that the driver didn’t help me with my suitcase — I had to lift it myself into the car, even though it’s a paid service. My luggage wasn’t too big, and as a woman traveling alone, I would have appreciated some help. I think that kind of support is part of good service.
Thank you again for a nice stay!
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
DdelThe location was Amazing , I can see the central square from my room . Really few steps no from everything. Well equipped room , with kettle , mug , soluble coffe and tea . I love this kind of stuff in the room . The bathroom, the shower was clean and new . The receptionist nice . The breakfast is weel filled ..you can chose between salty and sweet stuff .
You can find everything you need there . ☺️ Widly suggested
NNam.KIt seems to be a hotel that renovated an old but charming building. The courtyard was filled with indoor plants, and the staff were very friendly. When I returned to the hotel the next day, the door was closed, but when I rang the intercom, they came out to open the door. Coffee, water, and carbonated water are provided free of charge in the room. The shampoo and body soap in the bathroom are the same, and there is no treatment. It was a little disappointing that there was a lot of dust on the floor, but even with that negative point in mind, it was a very satisfying hotel.
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!
GGuest User1 night stay.
Check out suppose to be 12:00. They hounded me to leave early. In the end I left at 11:20 because they were very annoying.
Service is not good.
MM626328****I had an incredible stay at this hotel in Poland! The staff were warm, welcoming, and always ready to help with a smile. The rooms were spacious, clean, and beautifully decorated, with comfortable beds and modern amenities. I especially enjoyed the delicious breakfast buffet each morning—plenty of fresh and local options. The location was perfect for exploring the city, close to public transport and major attractions. The hotel also had a relaxing spa area, which was a lovely bonus after long days of sightseeing. I would definitely recommend this place and look forward to coming back soon!
LLuca9006This is my second time here. The first time was amazing. I didn't expect there would be new surprises the second time. I love it❤️. There are many restaurants nearby and the food is great. I like it very much!
KKanabeeA little walk from the station, the hotel is located smack center at the entrance of the Old Town. I was pleasantly surprised at how beautifully room was decorated (later learnt that it models after artefacts in the museum next door!). I also strongly recommend the breakfast here. Genuinely some of the best I’ve had, every bite just a bomb of flavour. Dinner was great too!
Moreover, for a seemingly old hotel what genuinely surprised me was the lack of mould or dust even in the deepest corners of the room.
I would also like to mention that I had some issue with the hotel facility on the last day of stay. Although I was rather impatient of fear that the hotel will not come back with a solution at all, they were very polite and accommodating throughout the ordeal.
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