Beautiful place. Magnificent location. Luxurious breakfast. Hotel's staff usually was very helpful - not perfect because one slim bald and three-day unshaven guy with glasses liked to direct me to using Internet for solution (and one his woman colleague said it once.) what is against of concierge's duty. A cleaner did her job wonderful but she could be more diligent because I detected hair in places and it could there where miss is impossible.
Brilliant location and great price.
Was a comfortable stay and we actually preferred it to a hotel was good having a small kitchen ,especially in the mornings.
Has free wifi and the reception is a WhatsApp message away with quick reply to any needs.
Would book again
Overall it's good. It's a 20-minute walk from the scenic spot, which is quite convenient. It would be better if the hotel could provide ticket booking and free pick-up service.
We had a very good stay at the hotel. Friendly staff, room is clean and comfortable with tea and coffee making facility , breakfast is great with lots of options and hot food. There are many drink choices from coffee to tea to hot chocolate and juices.
Enjoyable stay, though the shower drain was very slow causing a bit of flooding and it's the first globally known hotel I've stayed in that charges for toiletries (40+ countries). I understand hotels only bring up requested toiletries which is good for saving the environment and costs, but with Ibis Budget right next door, it's a bit of a disappoin**ent.
There is no hairdryer in the room. The water pressure is very good. It is easy to wash hands and take a shower. The front desk staff is very nice. The breakfast is rich. There is a bus stop outside the hotel. The bus runs every 15 minutes. You can also walk to the tram stop in ten minutes. It usually takes 30 minutes to get there. You can reach all the attractions you think of.
The best thing was the location. They clean it when you ask.
The worst thing was that there is no 24-hour reception, although it is not a problem either.
The hotel is in a great location between Auschwitz and Energylandia. It is a really nice hotel. Unfortunately, they are not so good at keeping it clean. In the 5 days we were there, they didn't even manage to refill the toilet paper in the room. We had to do it ourselves.
There is a restaurant below the hotel and our room was right above it. Loud music played in the garden until 11 p.m. You would have thought the music was in our room, it was so loud. Otherwise, the room was really big. The fridge in the room was also very loud, so you couldn't sleep. We turned it off.
The breakfast buffet was OK. I've seen better ones, but also much worse ones.
You can see that the hotel is a bit old. But overall, it was good for the price.
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AAnonymous UserI had the pleasure of staying at the Hampton Hotel Airport by Hilton from 30th December 2024 to 3rd January 2025, and it was a generally pleasant experience. Booking it through Trip.com was just the best decision—it was seamless, and I got great value for my stay.
The location is incredibly convenient, especially for travelers, with easy access to the airport. Despite being so close, the soundproofing in the rooms was excellent, ensuring a peaceful and restful stay.
The room was spacious, modern, and impeccably clean, with all the amenities I needed to feel comfortable. The bed was especially cozy, perfect for unwinding after long days. The housekeeping staff did a fantastic job of maintaining the room to the highest standard.
Breakfast, while offering decent quality, could use more variety. The menu was almost the same every day, which became repetitive after a few days. Adding more options or rotating dishes would greatly enhance the dining experience.
The hotel's overall atmosphere was warm and welcoming, thanks to the courteous and professional staff. They went above and beyond to ensure my stay was enjoyable, offering assistance with a smile whenever needed.
The facilities, including the fitness center, were top-notch, and I appreciated the complimentary Wi-Fi, which was fast and reliable throughout my stay.
As I was there during the New Year holiday, I was also impressed by how smoothly the hotel managed the increased number of guests without compromising on service quality.
I recommend Hampton Hotel Airport by Hilton for its comfort, convenience, and excellent service, and I’m glad I booked through Trip.com for an effortless experience. I would gladly stay here again in the future.
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
DdelThe location was Amazing , I can see the central square from my room . Really few steps no from everything. Well equipped room , with kettle , mug , soluble coffe and tea . I love this kind of stuff in the room . The bathroom, the shower was clean and new . The receptionist nice . The breakfast is weel filled ..you can chose between salty and sweet stuff .
You can find everything you need there . ☺️ Widly suggested
PPolarmermaidWhat an excellent hotel with a warm historic ambience and lovely staff. I loved the special antique decor and dark wood. Good place to stay if you don’t know where you are as it’s very central-a short walk to the main historic square and a short walk to the modern three-story shopping mall—Galleria Krakova I think it’s called. There are trams right outside. Take them. If you get lost, use the Bolt App and order a taxi.
There are even a few goldfish in the back beer garden with big umbrellas which must be festive in the warmer months.
There’s a lift. My room was spacious with high ceilings. The bed was big and comfy. There was also a sofa, desk, plenty of hanging space, 🧥 fridge
and kettle with coffee/tea options - very handy. The assorted breakfast buffet was divine. So much to choose from: 🍵 , ☕️ 🍊 🍏 🍪 🍳 🥓 🧀 🫕 🥗 🥣 🧁 🥛 🧃
The staff were all very kind and helpful. The in-house masseur gave me a very good massage. The reception staff helped me pronounce Chocholowski which sounds like Hoho Woof Ski so just picture Santa and a dog skiing to get to the spa in the Tatra Mountains. Something for next time. It leaves you with a good feeling to stay here. 🌞🧳🌞
EEdgar Aguilar DiazFive star rating 😊
The room was cleaned and tidy, and had a modern decoration. The staff are all accommodating and very helpful in providing you information about the City (krakow). Most of the stuff are very friendly and I almost felt I was home the way I was accommodated and treated.
Overall, I highly recommend the place. Superb experience😊👍🏻🫶🏻
WWSLeongThe hotel is conveniently located close to the Old Town, Carrefour Express, and tram stops.
There are a total of three power outlets available.
The shower has good water pressure.
Luggage storage is also available free of charge, which was especially helpful for a solo traveler like me who arrived in Krakow at 9 a.m. while check-in wasn’t until 2 p.m.
The only drawback is that you might hear people talking and vehicles passing by especially at night since the hotel is located just beside the main street.
YyinwdOverall it's good. It's a 20-minute walk from the scenic spot, which is quite convenient. It would be better if the hotel could provide ticket booking and free pick-up service.
KKanabeeA little walk from the station, the hotel is located smack center at the entrance of the Old Town. I was pleasantly surprised at how beautifully room was decorated (later learnt that it models after artefacts in the museum next door!). I also strongly recommend the breakfast here. Genuinely some of the best I’ve had, every bite just a bomb of flavour. Dinner was great too!
Moreover, for a seemingly old hotel what genuinely surprised me was the lack of mould or dust even in the deepest corners of the room.
I would also like to mention that I had some issue with the hotel facility on the last day of stay. Although I was rather impatient of fear that the hotel will not come back with a solution at all, they were very polite and accommodating throughout the ordeal.
MMaría JoséThe hotel was very comfortable and clean and the hotel is located near the castle well-communicated with the centre and in a very quiet area.
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