Find5-Star Hotels in Auckland

We were really looking forward to our stay at this hotel, which is new, has a very central location, is very clean, and has a very-well equipped gym. These features were greatly appreciated. Unfortunately, we encountered a few issues that affected our experience. Despite booking for three guests, our room was only prepared for two, and even after requesting additional amenities, they were not fully provided. The in-room phone was also not working, making it difficult to communicate with the front desk. Housekeeping seemed inconsistent—our room was not thoroughly cleaned after the first night, with some items left out of place and the trash not emptied. Additionally, when ordering a breakfast box for an early checkout, we were surprised by the lack of flexibility in food choices, as we could only remove items rather than substitute them. A bit more understanding from the staff in handling such requests would have been appreciated. Lastly, we noticed that some of the buffet food tasted stale, and one of our family members felt unwell afterward. We’re not sure if this was an isolated incident, but it was a bit concerning.

The sea view room has a particularly good view. The hotel's location is also very suitable for one-day tours around the area. The service is also in place. It is recommended.

I am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.

It’s funny that I get to write my first review for a hotel. Since this is a new hotel, there are no reviews for this hotel on any hotel platform. In addition, I have had disappointing accommodation experiences in Europe and Australia in the past. When booking a room, I can only try it with a luck mentality. Fortunately, I was very satisfied with this stay. The main entrance of the hotel is from the alley behind the church (note that it is not the door facing the road). The hotel facilities are new and clean. There is a coffee machine in the underground lobby, and bread and bottled juice are provided in the morning. The hotel staff were enthusiastic, proactive and courteous. When we checked in, they took the initiative to help us deliver our luggage to the room immediately. When we checked out, they also asked us if we needed help calling Taxi. They learned that we had arranged a Super Shuttle ourselves and took the initiative to help us communicate with the driver and provide guidance. The driver drove the car to the main entrance of the hotel (it turned out that there was another entrance to the parking space underneath the hotel). The hotel room is very clean, with enough space to open two large suitcases, and the view outside the window is very beautiful! All snacks and drinks in the room are free for guests to consume. The bathroom is very spacious and the toiletries are very fragrant and useful. However, the bathroom countertop is a bit lacking in space. We stayed here for three nights and the room was tidied the next day to our satisfaction. Overall, it was a good accommodation experience. It was a good place to rest and recharge after arriving in New Zealand after a long flight.

Disadvantages: 1. Small room Advantages; 1. The guest rooms are fully equipped 2. The hotel is very convenient for dining and shopping 3. Environmentally friendly hotel. You need to bring your own toothbrush and toothpaste, and toiletries will be provided 4. The bed is super comfortable😌… You can lie down for a whole day without feeling tired 5. I will definitely come to this hotel when I come to CT in the future

The location is very convenient, within walking distance of Queen Street, the port and the shopping mall. Shopping, dining and convenience stores are all very close. There is valet parking service. It is very suitable as a transit when arriving in Auckland on the first day.

The location is really convenient, the hardware facilities are passable in New Zealand, but the service is really indescribable ... the coffee machine has a problem. From the morning to the evening, 4 or 5 phones are not counted, and the people who clean the hotel and the front desk repeatedly. Communicate. Every time the answer is given, send someone immediately. Finally at ten thirty in the evening finally came to check. The other room was not cleaned, it is estimated to be off work and very speechless

The overall design of the room is good, it is modern style, breakfast can be ordered or self-service, their breakfast buffet is average compared to the single order dishes. If you really want to find faults, the hardware facilities are average, the Internet speed is poor and there are lags when watching movies and TV series, and there is a WC right at the door. If you care, you'd better consider it. Facilities: The overall facilities are well designed. One of the two bathrooms has a bathtub. If you want to talk about facilities, the bathroom is right at the door. Hygiene: The overall hygiene is really good, it looks quite clean. Environment: The overall modern style, there is a cabinet for self-selection of tea and coffee, the coffee and tea are average, and the beverages and mineral water are free of charge except for two bottles. And the exterior view can see the Sky Tower, and the harbor is next to the restaurant on the first floor. Service: The restaurant and room service are really good, and the software is better than many domestic hotels.

Check in took a bit longer than a 5 stars hotel should be. I arrived at 1pm after an overnight flight and need a rest. Room wasn’t ready so okay I can wait. Until 3pm it was still not ready… only get into the room around 4pm at last. First impression ruined.

Good location and service. Front Desk was very helpful, helped us to book dinner. Food is good. The crispy pork belly was quite impressive. Will go again in future.