4-Star Hotels in Ilocos, Philippines

Beachfront property with great pools and beachfront restaurant for great sunset cocktails. However the property is showing many signs of aging. In my opinion, an uplifting renovation is needed. The staff are all very attentive and requests are responded promptly. I had to request another room the next morning as the moldy smell of the ac is making me sneeze all night. Within the hour I was relocated to another room with an ocean view and overlooking the pools. Our request for a “tabo” was granted asap and I think that made our stay on the positive side. Little cons for improvement: face towel torn with holes, no smart tv with netflix, bad tv location in room, dirty smelly canal beside Coast restaurant, letting guests use pool with their street clothes on, hawkers on the beach, access road to the property is too narrow, hallways unlit, elevators not cleaned often, only 4 hangers, no microwave, outside food not allowed, tap water not potable and only 1 drinking water station each floor, no hand held shower head and a room safety deposit box that took 3 staff to get it operational.

The amenities like the pool and the beachfront are the good thing about this hotel. Not too crowded when we had our stay. They have very accommodating and courteous staffs and the vicinity is kept clean and comfortable. They are enough spaces to spend good time with the family and friends. We had the premier room and it was very comfortable with a pool view. The one facing the shore would have had a fascinating view of the sunset and the shore. The price is higher than the ones around it but was reasonable if traveling is big groups.

This hotel is a MUSEUM. Beautiful paintings and other incredible art collections line the hallways. Staying here feels like living in an art museum. The staff is amazing as well! They are polite, friendly and helpful. They serve excellent breakfast. I had the best Filipino breakfast in Vigan. This is the best hotel in Vigan Heritage Village so far! I travelled solo, but I would recommend this hotel to couples, friends and families.

Great Hotel in terms of cleanliness and staff service. Buffet breakfast also was very good. Woud be happy to book again this luxurious hotel in Vigan.

The hotel is well situated across from a mall, which made it convenient to get whatever we needed during our stay. The restaurant in the hotel serves up some pretty tasty food, but I was disappointed that the breakfast buffet wasn't located there. Breakfast was a buffet, but it was rather basic. The pool area is well done with a well maintained pool and deck.

It's good. They have a big pool with very good taking care. I would like to book their place again

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

Good location! Clean and very prompt cleaners. I asked for a calesa to drive us around town, and they said yes, they have a contact who will come pick us up at the agreed time. And then the time came and the calesa did not show up, they called the calesa driver and he said that he has a customer. So he advised hotel people to tell us to just go get calesa at the park. This (service) would have been 5/5 if they immediately told us that it's the busy season so we don't know if someone can pick you up (and could have advised us to just go pick up a calesa in burgos park where there's a station. Other than that, they were excellent!

Clean. Comfortable beds. Good breakfast. We didn't understand the pool, it was more like a decoration in the dining room. But otherwise everything is great. We recommend the hotel.