5-Star Hotels in Samarqand, Uzbekistan

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

This hotel is the most unsatisfactory hotel in my trip to Central Asia. As for the facilities, they have just been updated and to be honest, they are OK. The color temperature of the light is inappropriate, it's almost like the color of a public housing, which makes people feel very low. The room is not big, and the thing I am most dissatisfied with is that the shower water cycles between hot and cold. Another thing to complain about is the breakfast. It was off-season when we went, so it's understandable that there were fewer varieties. But all the apples are rotten, which I don’t understand. The fried egg was too salty and hard to swallow, it tasted terrible. Speaking of advantages, the bedding is good and I slept very comfortably. The hotel staff has a very good attitude. The location of the hotel is good, but compared with the room rate, it is not worth it. I don't know why it ranks first among luxury hotels. It's really too watery. The old city restaurant opposite is pretty good. I didn't try the hotel restaurant. The breakfast was so bad, and I don't think the dinner would be good either.

The hotel is of a high level of comfort - the room, breakfast, everything is great, worth the money! There are some shortcomings that should be corrected - the waiters in the lobby do not know the menu, they mix up the dishes. There is a large area around, they could organize scooter and bicycle rental as an option for leisure for guests. There is not enough transfer at least to the eternal city, to the fountain - you have to call a taxi every time.

A very unpleasant surprise from a 5-star chain hotel: I am attaching a photo of a dirty floor. It could have been attributed to human error, a sad isolated incident, but as soon as we saw it we asked to change the room, they changed it for us, and in the next one it was no better. And so 3 rooms 😂 in the end we waited for the floors to be washed, because it was important to me that at least there were no other people's hair lying around in clumps. It's a pity that I can't attach a video. I had to go with the maid and concierge to show the hair and dirt on the floor in 3 rooms, such a pleasure after 2 flights. Pros: good choice at breakfast, cozy bar in the lobby, empty SPA area, although the sauna and hamam were barely warm, unfortunately.