5-Star Hotels in Samarqand, Uzbekistan

Good location and staff at the hotel was very helpful. Would recommend the hotel for stay in Samarkand.

Great 3 nights stay at Movenpick hotel with all amenities. Very convenient and close to the Gour Emir monument (4/5mn by walk) and the Registan square (15/16mn). A lot of cafe and restaurants around the hotel as we didn’t book the hotel breakfast. As we are lazy to dine out, we enjoyed twice diners at the restaurant Caramelle (really juicy manti and tasteful somsa & soups) We tried the sauna (hammam was under reparation) and the fitness. We had pleasant drinks at the pool bar. So we can recommend the Movenpick hotel at Samarkand. And the room rates are very affordable for a 4,5/5* hotel.

Excellent hotel. The rooms and public areas are impeccable. It is felt that great attention to detail is paid here: fresh linen, daily cleaning. Even the busiest corners of the hotel, for example, in the restaurant or by the pool, are tidy. We were greeted warmly, helped with luggage and quickly checked in. The reception staff are always ready to suggest a route, order a taxi. The SPA includes a hamam, sauna, pool, and many procedures to relax. The pool is open until 23:00, spa procedures are by prior reservation, the gym is open 24/7. The hotel is located on the embankment of the rowing canal, the city center is 20 minutes by taxi.

The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.