Featured facilities: Pool, Spa, Station pick-up service
Very Good
35 reviews
8.5/10
1 night
From MYR 260
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8.9/10
Very Good
RRouxinThe hotel has a great location, just a 5-minute walk from Arms Square. The room was spacious, with a large and comfortable bed, and was clean and well-equipped. The service was excellent; they poured me a cup of local altitude sickness-relieving tea as soon as I arrived, and helped with my luggage when I came in and out of the hotel. The breakfast was also good, not lavish, but it had everything I needed.
MMananxi_MXExcellent! I didn't take many photos, but I'll give you the lowdown! First off, to visit Machu Picchu, you need to stay a night in Aguas Calientes. The town is really tiny, so even though this hotel looks far from the station, it's actually just a 3-minute walk. After getting off the train, it's a short uphill stroll to reach it.
The hotel is 4-star, and the front desk service is great. They offer free hot water and tea bags, and there's an elevator and luggage storage service. The rooms are huge, and the beds for two people are almost queen-sized each.
Room amenities are complete: there's a fan, heater, and extra blankets.
Worth mentioning: the Wi-Fi works exceptionally well, perfect for smooth video calls; and the water pressure in the shower is fantastic, making for a really refreshing experience!
Sleeping at night with the sound of the river was like a soothing white noise that helped me drift off.
I missed breakfast because we left too early, but every single hotel staff member was incredibly warm, patient, and attentive. After returning from Machu Picchu, we just relaxed and charged our devices in the lobby until it was time to head back to the train station for Ollantaytambo.
The price is also very economical and affordable. All in all, it was a fantastic experience! 😘 I highly recommend it to everyone.
GGuest UserBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
GGuest UserOur train back from Machu Picchu was delayed, so we didn't get to the hotel until 10 PM. Upon entering, we were immediately greeted by a cozy warmth. The turndown service was already complete, and there was even a hot water bottle. It was hands down the best night's sleep we've had so far on this trip. The hotel itself is incredibly stylishly decorated. Breakfast is a buffet, but you can also order à la carte. The coffee is excellent too. Highly recommend!
WWuSharonThe photos don't do justice to the place! The hotel is fantastic--the location is close enough to the attractions but just outside of the main tourist area since it's up on the hillside, so it's the perfect combination of convenience and relaxation. The check-in process was so welcoming, we felt at home as soon as stepping into the hotel's courtyard. The views from the hotel were unbelievable; the breakfast was great; the rooms were very clean and has all the comforts you'd need. And don't miss the llamas in the backyard! The restaurant staff didn't seem very experienced but it was sufficient.
GGuest UserThe hotel is very well located, and the restaurant is unbeatable. I didn't give it a 5/5 because I went for my birthday and wasn't given any gifts, even though I specified them at check-in.
GGuest UserThe location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.
Xxinbb520The hotel is not in the center of the old city, but it is very convenient. The room is not big, the bed is comfortable and not soft, there is a kettle, there is a small problem when you check in, you have to coordinate to go to other hotels for one night. After saying that you refused, you still overcome the difficulties and gave me convenience. Miss Sister at the front desk is very caring, thank her, Breakfast is really simple, but early enough, you can still eat enough to go out
RRoby__Incredibly friendly staff, beautiful view on a high point of Cusco, the bedrooms are not above reception but below, but they are full of light.
Very clean, highly recommend