4-Star Hotels in Somerset, United Kingdom

I first booked an apartment on ***********, but when I checked in, I found it was completely uncleaned and uninhabitable. I couldn't reach the host, and customer service couldn't resolve the issue, so I quickly booked a hotel on Trip.com instead. Upon checking into this hotel, I noticed the bathroom sink was very dirty. I reported it to the front desk, and they said there were no other rooms available, so the staff member brought a towel and wiped the sink clean. However, I later discovered the sink was clogged and wouldn't drain, making it unusable. Trip.com's customer service is much better than Booking.com's; at least they are reachable and actively try to help resolve problems.

Having booked the Hotel with accompanying request for a room suitable for a wheelchair and accessibility bathroom, we arrived to find none of these requests had been addressed. Initially we were put in a room on the 3rd floor and albeit a lift was operating, in the event of a fire I would have to negotiate several flights of stairs. The room was too small to accommodate a wheelchair and the bathroom unsuitable. We were then moved to a groundfloor room which was better but not ideal. We were told the disability room had been occupied that afternoon but given there were no other wheelchair users must have been for more able bodied people than myself. On our 3rd day we were able to move to this room (4) for our remaining 4 nights. It was in the other building of the hotel and steps needed to be negotiated. There were mobile ramps available but this was very awkward and time consuming as you had to ask a member of staff to set them up. There were some other smaller issues that need to be addressed regarding some waiters. Both my Husband and I believe that it would be a good training exercise for staff to spend a day in a wheelchair and realise what difficulties there are and what could be improved. In addition parking was an issue yet there is a hote car park behind the main building yet on the first night we were directed to park elsewhere. Again not helpful if you need the car and your space could not be guaranteed if you did get a hotel parking space. All these things could easily be improved without great cost. On the good side, the rooms were clean, beds comfortable and the staff very friendly and helpful when they realised my difficulties. It seems that if you do have mobility problems then you need to book and deal with the Hotel direct and not with a booking agency as once they have your booking, they fail to ensure it will be suitable despite any requests made at time of booking. This needs to be addressed by these booking agencies as it occurred several times during our 7 week visit touring the UK. Our best experiences were The Bruntssfield Hotel in Edinburgh and The White Hart Hotel in Lincoln.

Excellent exterior of building, good location, but some problems with parking. Not always friendly staff, though british waiter on the breakfast was wonderful. Sleazy tables in restaurant. Complicated logistics with baggage and absence of lift in second building wing.

This hotel is part of a chain, so you can count on the quality being consistent across the board. Its prime location in the heart of the old town makes it incredibly convenient for walking to the Roman Baths, Bath Abbey, and the River Avon. Despite early May not being peak season, the hotel was quite popular with a high occupancy rate. Breakfast is served on the ground floor in the lobby, and while it can get very busy during peak hours, it's always well-organized. They offer a full English breakfast with all the usual trimmings. The rooms aren't small, but trying to open and lay flat two 28-inch suitcases might feel a bit cramped. We booked two twin rooms and one double room, staying for two nights, and found all the services to be excellent – clean, tidy, and quiet.

A very pleasant stay in Bath, with a great location and excellent staff who made the experience even more enjoyable. The hotel is well located, making it very convenient to explore Bath on foot. Many of the city's main attractions, restaurants, cafés and shopping areas are within easy walking distance, which is especially useful when you are visiting for the first time and want to make the most of your time here. The hotel itself is modern, comfortable and well maintained. It offers a nice balance between being a relaxing place to stay and having everything you need for a city break. What really stood out was the great service from the staff. Everyone we encountered was friendly, welcoming and professional, making us feel well taken care of throughout our stay. It is always nice when the team genuinely makes an effort to ensure guests have a pleasant experience, rather than simply going through the motions. The combination of a comfortable hotel, convenient location and great hospitality made our stay in Bath very enjoyable. Overall, a good hotel with a great team and an excellent location. A very pleasant experience, and definitely somewhere I would happily consider staying again on my next visit to Bath.

I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.

The hotel is attractive and full of charm, with a pleasant aspect facing the church, however, the surrounding area of Bridgwater is rather run down.  Staff were very efficient and checked us in quickly and efficiently. Unfortunately, we didn't get to try the restaurant as it was closed due to it being Father's Day. Our room was ok, and had a large bathroom with both shower and separate bath. There was plenty of hot water available, but aware that it was almost scalding when allowed to run without cold added. The bed was comfortable and the room well equipped with tea facilities, ironing board and iron and hair dryer. Due to the age of the building, there was a lot of noise from residents walking around in the rooms above ours, but it wasn't too obtrusive. Breakfast was very good with a choice of full English or continental and my gluten allergy was catered for.  If you  need to stay in Bridgwater, then I would recommend The Old Vicarage, but we would probably look in the villages further out of the town in future.

We stayed in Apartment 5 for two nights on our way back home from Cornwall to break up our trip. We had a lovely time and Bath is one of our favourite cities. As for the apartment, the location was both good and bad The good: A few steps and you're right next the Roman Baths and Abbey, with a variety of excellent cafes, restaurants and bars The bad: This apartment backs onto the backdoor of the neighbouring Thermae Bath Spa, where every morning at 8am you will be woken up by the crash banging of trolleys of towels being loaded and unloaded into lorries. Th other issue is the TVs don't have any streaming apps on them, only freeview. Pretty useless wall decorations really. No watching a film or anything from the comfort of your bed. Best Food & Drink / Highly Recommended: Cafe Pastel, Oak Restaurant, Corkage, Raven Pub, The Gin Bar, Bandook Indian Restaurant, The Hideout Bar

We had an amazing stay at The Bailbrook House Hotel. The staff were exceptionally helpful. We ate in the restaurant on both evenings and all the food was excellent. We had a small issue at breakfast as were quite late coming in for it and some of the fruit had gone, however having said that the poached egg and avocado on sourdough I had was to die for, and was delicious, and the full english was very good too. All in all it was all very enjoyable stay and would definitely return, and recommend the hotel to friends and family.

An absolutely wonderful stay! It felt like being in a private artistic ancient castle. The garden is expansive, and the room decor is wonderfully classic, I especially loved the artistic bed. The hallways resemble art galleries, and both the living room and dining room felt very cozy. Breakfast was excellent, and afternoon tea was a steal at just £2.5 for a pot of black tea.