Overall, the hotel makes a very nice and clean impression.
However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform.
After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details.
Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €.
This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details.
After checking in at the hotel, a further booking of €162.27 was charged to my card.
I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out.
The first reserved amount was released a few days after check-out, but the second was not.
On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again.
The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00.
I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card.
I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released.
The staff was very polite and often smiled, the room was clean and comfortable, and the hot water in the bath was very good. Breakfast has a burger, very good.
However, it is more than 20 miles from zion Park. When I arrived in the afternoon, I was lazy to go to zion to watch the sunset. I changed to the laundromat. It was 400 meters away. The Mexican restaurant next to it was delicious. But it is also because it is a little far away and the price is much cheaper.
If you go to Yellowstone and need to stay near Salt Lake City for one night, I suggest you choose this hotel. Very new, very clean, the room is slightly smaller, but very similar to the domestic hotel. There is a Wal-Mart supermarket in 10 minutes by car, and there are Starbucks and restaurants opposite the hotel. It is too convenient to go to Yellowstone Road to recharge. Cost-effective!
This was a great hotel overall. The king-size room was spacious, which was nice. I liked the pool and hot tub. Con: The ac was in the form of a swamp cooler that kept going on and off, making it hard to sleep.
Two 1.5 rice beds, sleeping very comfortable; free parking is very suitable for self-driving travel; bathroom double nozzle water is very flush; refrigerator microwave oven is very convenient; buffet breakfast tastes good; The hotel is located at the intersection of Moab Town Center, very easy to find, very close to Arch National Park, Canyonland National Park, Dead Horse Point Park
This BW is an anomaly. Great service and a step above other competitors. We took advantage of their free salad bar and nachos, as well as free beverages. Never have we had this kind of service. Not to mention their free breakfast that compares to no other hotel. An absolute pleasant experience.
The hotel is less than 10 minutes' drive from the airport and up to 15 minutes' drive from the city center. It is quiet and clean. The front desk staff are all polite and responsible. The room has an induction cooker, microwave, refrigerator and dishes. You can make your own food next time. I will choose this hotel again when I go to Salt Lake City.
The hotel is in a small town a little far from the city, and there is no supporting facilities around. Breakfast is good, the room is facing the highway, the sound of large trucks passing by can be heard at night, basically does not affect sleep
Great
104 reviews
9.0/10
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6.8/10
JJon GreenerWe drove from Lake Tahoe to Salt Lake, so it was a long day… thankfully the front desk was very accommodating and said they’d hold our reservation until 4:00am, we arrived a little after 1:00am.
The room was adequate, although smelled a little odd (tha A/C?). The continental breakfast was good, but they ran out of waffle mix before my son & I could both get a full waffle. And we were going to hang out at the pool and hot tub until checkout but the pool was closed for cleaning or something… all-in-all a little disappointing, but hard to argue with the $109 pricetag for a family of 4…
GGuest UserOverall, the hotel makes a very nice and clean impression.
However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform.
After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details.
Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €.
This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details.
After checking in at the hotel, a further booking of €162.27 was charged to my card.
I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out.
The first reserved amount was released a few days after check-out, but the second was not.
On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again.
The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00.
I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card.
I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released.
GGuest UserI was very impressed by the beautiful warm and inviting feeling as I entered your lobby. The lady at the check-in desk was very friendly and helpful, with her warm smile. Our room was sparkling clean and cozy. I especially liked the electric window shades. The beds were very comfortable. I liked the walk-in shower but think that the towels should have been hung closer to the shower rather than across the room, which was inconvenient. The breakfast was out of this world, the best I have seen in a long time, with its great variety of items on its menu to suit anyone's taste. The coffee was delicious, freshly ground. When we checked out, the lady enrolled me in the IHG program, and recommended a park nearby for us to visit, and we enjoyed spending the morning there. I was very pleased with my visit to this hotel, and we will definitely consider staying here again on a future visit to Salt Lake City. I would definitely recommend this hotel to anyone visiting Salt Lake City for its location, reasonable price, and superb customer service down to the smallest detail!
田田The hotel is good, the environment is comfortable, the price is not bad, the hotel bed is very comfortable, it is very good value for money, it’s a good value for money, it’s awesome, likes, praise, praise, praise, praise, praise
BBartThe pool was very cold, not heated, never have I stayed at a hotel that had an indoor pool that was that cold. We chose your location because we were including our grandchildren for a vacation which part was to swim with them. It was too cold. This was also noticed by all of the guests that we talked to who only could use the jacuzzi since it was heated. I had told the staff through text when they asked how my stay was and they said that is standard, and they only heat to a certain level. I later asked if they could get approval for us to swim at one of their sister hotels and they said that was not possible unless we were staying at their hotel. I was in the hotel business for 5 years with Quality International so I am used to situations like this. Since we were staying multiple days I was asked if I wanted my room made up each day and I said yes, 1st day it was not done, and I had to ask and it was not done until 5pm.
CConstancechanThe hotel is well-furnished, and the staff there are really nice! The hotel breakfast was great, and they gave out snack bags and fruit for guests for their road trips!
GGuest UserThis hotel was conveniently located to the airport which suited our needs perfectly. Our room was clean and spacious enough for a couple, but the mattress age and pillows let down our accommodation comfort. The hotel provided a delicious breakfast and check in/out were seamless and we enjoyed the courtesy airport shuttle bus.
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