Very good hotel, reasonable SPA price, 20% discount for hotel guests, special technicians are in place to abide by the law, Ctrip also offers a buffet dinner and breakfast for low room rates, which is really a pleasant surprise! There is also a karaoke PARTY in the hotel lobby at night. In short, this is a perfect accommodation experience!
The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
This is our second time at this resort. The parking is very square, the security is strict, the environment is safe, quiet and very relaxing. The buffet is rich and the staff are friendly and enthusiastic, always able to provide timely help when needed. The staff are all fluent in English and can communicate easily! A very cost-effective resort. I will definitely come here in the summer next time because the swimming pool looks really beautiful!
The hotel environment is first-class and the sea view room price is very favorable. It is recommended to stay. The only unpleasant thing is that when checking in, the receptionist insists that you send him a confirmation email for the reservation. This is very strange. No hotel has such a requirement, and giving him a screenshot of the reservation is not enough.
Beach is good with plenty of sunbeds
Very nice pools and inside seawater pool is amazing
Unfortunately some sunbeds covers were very dirty ( picture attached )
Otherwise all staff reception and staff are well cooperating and great ( Ghofrin and Jehid specially )
The room was of star standard, with a double bed and a sofa, and the environment was also good, with a swimming pool and a rest area that were very elegant. However, the toilet in the bathroom had a strong odor, and there was no mineral water, slippers, or a kettle in the room. For some reason, there was a concert in the lobby at night? The music was too loud and lasted until 10:30 pm, so I couldn't fall asleep.
Wonderful from start to finish! I could not recommend this hotel more. For me, it was the hotel team. The hotel community went out of their way to connect with others and genuinely seemed to care. They showed pride in customer service and expressed that they take their five-star reputation seriously.
The room standard was amazing. Due to rooms being fully booked over Christmas, I needed to switch hotels for the main Christmas days. I switched to the biggest and supposedly most “ luxury “ hotel in Sousse. Honestly, the switch was not worthwhile. I realized just how exceptional the quality is at the Iberostar Selection Kantaoui Bay.
The housekeeping team visited daily providing toiletries, clean bathrobes and nice extras ( such as sweets and chocolates) to the room. Their friendly faces with their cheerful banter were a pleasure to embrace each day.
The food quality was great! I do not consume meat or dairy but that didn’t make a difference, there truly is something for everyone. The fresh food selection was incredible and certainly unbeatable to those I had tried elsewhere in Sousse and Tunis. The cooks shared helpful recommendations and I tried a range of fresh local flavours. This hotel was comfortable, with a cheerful friendly team and positioned with an exceptional view of a gorgeous quiet beach. I would happily stay again, and I highly recommend the Iberostar Selection Kantaoui Bay.
I would like to extend a huge thank you to the remarkable team.
Very Good
61 reviews
8.6/10
Price from
THB 2,737
per night
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8.6/10
Very Good
LLouise ThorpeWonderful from start to finish! I could not recommend this hotel more. For me, it was the hotel team. The hotel community went out of their way to connect with others and genuinely seemed to care. They showed pride in customer service and expressed that they take their five-star reputation seriously.
The room standard was amazing. Due to rooms being fully booked over Christmas, I needed to switch hotels for the main Christmas days. I switched to the biggest and supposedly most “ luxury “ hotel in Sousse. Honestly, the switch was not worthwhile. I realized just how exceptional the quality is at the Iberostar Selection Kantaoui Bay.
The housekeeping team visited daily providing toiletries, clean bathrobes and nice extras ( such as sweets and chocolates) to the room. Their friendly faces with their cheerful banter were a pleasure to embrace each day.
The food quality was great! I do not consume meat or dairy but that didn’t make a difference, there truly is something for everyone. The fresh food selection was incredible and certainly unbeatable to those I had tried elsewhere in Sousse and Tunis. The cooks shared helpful recommendations and I tried a range of fresh local flavours. This hotel was comfortable, with a cheerful friendly team and positioned with an exceptional view of a gorgeous quiet beach. I would happily stay again, and I highly recommend the Iberostar Selection Kantaoui Bay.
I would like to extend a huge thank you to the remarkable team.
MMuhammed MuzammelA professionally run five star hotel at the center of sousse. Interior design in the hotel is impressive and eye-catching. Flawless cleaning service. Rooms are immaculate, furniture is new. We stayed there three nights, and had room service every day without an interuption, which was great.
Staffs are friendly and welcoming, especially those working at the reception. Muhammed was extremely professional, has resolved a couple of issues pretty quickly. He was so kind, he allowed us late check out as our flight was running in the evening.
Food was delicious and was enough for us. We loved their freshly made smoothie in the breakfast and in the dinner.
MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
SSam SoungHotel with a very nice style. very bourgeois.
We booked a suite. frankly very good.
Basket of fruit on our arrival and bottles of water.
Maid very attentive.
Just if it was possible to have bottles of water every day, that would be great.
Otherwise nothing to say.
We will come back soon. That's for sure.
GGuest UserThis is our second time at this resort. The parking is very square, the security is strict, the environment is safe, quiet and very relaxing. The buffet is rich and the staff are friendly and enthusiastic, always able to provide timely help when needed. The staff are all fluent in English and can communicate easily! A very cost-effective resort. I will definitely come here in the summer next time because the swimming pool looks really beautiful!
AAltintasVery friendly staff.
The room was good but it was seen that bed bugs had been present a while ago.
Unfortunately, the meal menu was very limited.
The cost a little overpriced for the room.
The pool (/inside and outside) was very well lit and hygienists.
The view from the hotel room was very nice.
SShaeKoupApart from the fact that they don’t provide daily water in half board accommodation and you should pay for it on meals! Every other thing is superb
LLa cuentaOK hotel but it doesn't deserve 5 stars, I was disappointed with my experience...
Negative points :
Small problem at the entrance: no baby bed in the room not in accordance with the reservation!
Fridge noise in the bedroom which prevents you from sleeping
Building work on the garden side…!
Good points
very kind and helpful staff
Hearty breakfast
Well secure and well located
ММарияGreat staff, polite and non-introduced, animation show super cool. The room with sea view arranged us. Dinner is delicious and varied, but breakfasts I didn't like very much, for 5* little choice. Absolute cleanliness, convenient bed, bed linen and towels as new, neats and slippers branded in a separate packaging, the present from the hotel in the form of fruit was also very enjoyable. It is strange that there are no cheeslons (!) in the free pool!
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