5-Star Hotels in Leeward Islands, French Polynesia

Service was a bit inconsistent. Clare was fantastic—she remembered we were celebrating our babymoon and kindly arranged a complimentary fruit platter, which was a lovely touch. However, the assistant at the service desk was a bit disappointing and didn’t seem very willing to help when we raised the issue of a refund due to our room being downgraded. The hotel is currently undergoing renovations, and many areas are under construction, which was another downside during our stay. That said, aside from these two issues, our overall experience was still very pleasant.

This place is absolutely PERFECT! The beauty of not only the natural scenery but every inch of the resort including the heavenly rooms. Every service person from the person who greets you at the airport, to the boat captain, to reception (mine was Marion and she's a gem) to the in-room dining employees. Everyone is so friendly and accommodating. The resort thinks of so many little details that make things special like welcome champagne, lavender oil to help you sleep, beach bag, etc. I've never had such a perfect experience before. Thank you so much!

Hier wird die Serviceleistung bewertet und die Qualität der allgemeinen Ausstattung des Resorts: 1. Gardenvilla mit Pool: sehr geräumig eigene schön gelegene eingebettete unter Palmen gelegene Villen. Das Badezimmer mit zwei Waschbecken geräumiger Dusche und abschließbarer Toilette. Offener Übergang den man mit Schiebetüren schließen kann zum schlafbereich. Schlafqualität: die Betten sind keine Boxspringbetten was ich bei dieser preislage erwarte mit einem funktionierenden Topper. Es gibt zwei Kissen die beide nicht sehr bequem sind. Auf Nachfrage bekommt man nur ein kleines Kissen von einer Fluggesellschaft aus Schaumstoff - dies ist inakzeptabel. Die beiden Matratzen wießen Verschmutzungen auf die noch nicht einmal versucht worden vom reinigungspersonal zu säubern - inakzeptabel. Matratze ist so hart dass wenn man auf der Seite liegt Rückenschmerzen davon bekommen kann - kein einsinken des Körpers möglich. Minibar: wird täglich aufgefüllt und ist im Preis inbegriffen mit einer Packung kleiner Chips Bounty und zwei Bier eine Dose Coca-Cola eine Dose Coca-Cola Zero ein Ananas drink und eine Art Eistee. Was jedoch oft auch erst nach 16 Uhr geschieht da roomservice und housekeeping getrennt sind, warum auch immer.

Everything was cleaned, such as the toilet. I felt my head down to the staff who cleaned the beach in front of the bungalow in the early morning. The window door down to the beach was too heavy to close. I want you to improve the lock because it was broken and fixed with a wooden stick.

We stayed in a water house. The noise from the roof was very loud on the first night, which affected our sleep. We complained to the front desk. Although we were not immediately given a new room, they did their best to solve the problem. We were upgraded to a water house facing Mount Kinabalu for the third and fourth nights, which was a very good compensation. The hotel environment is invincible, the service is also very good, the food is expensive, but everything on the island is really expensive. The ceiling of the island is well-deserved!

It feels like the hotel is old and a bit outdated compared to the Conrad and other hotels I saw online. Eating is relatively expensive. It is recommended not to go to French restaurants or Chinese buffets during the Chinese New Year. They are expensive and not delicious. For this price, you can eat several of the top domestic buffets. Because we were caught up in a hurricane when we arrived, it was raining and windy all the time, so we didn’t get to do anything, so we just snorkeled and watched fish in the hotel. The snorkeling area has a very good environment and there are many fish. The hotel has a Chinese-speaking butler, which is very nice. The hotel has boats and buses that can take you to the town on the main island, but apart from buying pearls, there is really nothing else in the town. Walking on the road is similar to that in rural areas in China, and there are many wild dogs. Generally speaking, going to Tahiti is not as good as going to the Maldives. The scenery and projects are similar, but the price/performance ratio is not as good as the Maldives. The same goes for hotels.

I stayed on a business trip and was satisfied. The toilet was pretty nice. The people at the hotel were all kind and polite. There is no complaint if it is used for sightseeing in the city.