5-Star Hotels in Otago, New Zealand

great place to stay, however: - room was small - shower was small - no early checking in available staff are great, atmosphere was good.

We chose the Hilton again for our trip to Queenstown, New Zealand. While it's not right in the town center, transportation is super convenient. The hotel has its own water taxi that goes to and from the center daily. The first boat leaves at 8:15 AM, and then it's hourly after that. It costs 14 NZD per person and takes about 25 minutes. The last return trip is at 9:45 PM, and there's a timetable available at the front desk. The hotel is also only a ten-minute drive from the airport. The hotel's setting and views are absolutely beautiful, right on the lake. You can take a lovely stroll along the lakeside in the mornings, and the restaurant is right there, so you can enjoy the lake view while you eat. The hotel has a Western restaurant, a bar and restaurant, and a coffee shop. The breakfast buffet is served in the Western restaurant and opens at 6 AM, which is great for guests who want to get an early start on their sightseeing. The food selection is comprehensive and tasty too! We had dinner at the Western restaurant on our first night and it was excellent, the steak was fantastic! The bar and restaurant is also good; on our last day, we got back late from our Milford Sound tour and just ordered pizza and beer at the bar. The pizza was absolutely delicious! The bar atmosphere was great too! We booked a lake view king room, and the layout was nice, with full amenities. The hotel also has a pool, and the gym is open 24 hours. All in all, our stay and dining experience were very comfortable! Highly recommended!

This hotel truly makes you want to stay for a long time. I absolutely love the room's decor – it's simple, cozy, yet luxurious. My favorite part was the fireplace in the room; its heating function was really powerful, and the flames looked so real. After turning it on, the room became wonderfully warm and comfortable. All the other amenities in the room were also complete, like a washing machine, dryer, and in the kitchen, a dishwasher and oven, even though I didn't get to use them. Most importantly, the view from the balcony was absolutely breathtaking. The balcony itself is very spacious, extending from the living room to the bedroom. I later found out that directly opposite us was Rokuen Kogen, with snow-capped mountains, a lake view, and charming little houses – a perfect picturesque scene. The room was also very clean. Parking is free and convenient; after checking in at the front desk, they'll tell you which floor of the parking garage to use. A staff member will even be waiting in the parking lot to help with luggage and show you to your room, explaining the facilities. As for breakfast, the offerings were pretty standard, nothing particularly special, though you could order additional fried eggs. The restaurant also boasts a beautiful lake view.

This hotel is very close to the city center, making it convenient to go anywhere. There's also parking right outside the hotel entrance, which is great for travelers with cars. The rooms have a lovely artistic feel, and the outdoor spaces are also filled with an artistic atmosphere. I loved it!

We booked a total of 4 nights — 3 nights under one itinerary and an additional night under another. Upon arrival on our first day (around 7pm), we were assigned a lake view room (room type we booked) located right next to the reception. Unfortunately, the noise level was quite disruptive, with frequent foot traffic, people running along the corridor, and sounds coming from the reception area throughout our stay. For the final night, we switched to a different room type (as booked) — an alpine view. Despite having specifically noted that we did not prefer a corner room, and receiving confirmation from the hotel that we would not be placed in one, we were assigned the very last room at the corner. This was disappointing, especially given the prior communication. We had hoped for a more restful and accommodating stay.

My trip was very tight, and I booked this place just a few days in advance – it was almost fully booked! It's about a 15-20 minute walk from Queenstown town center. The room was quite spacious and very quiet. There's an airport bus stop nearby, and the lake is right across the street, offering beautiful views!

We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere. We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time. The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants! We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff. Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!

The staff are online and the hotel is a small boutique hotel. The breakfast is good and the location is very convenient. But there are two issues that cannot be avoided. First, the evening drinks and appetizers are only suitable for Europeans and Americans. They are a simple social time, and we think the happy hour in the executive lounge is two different concepts, so don’t have any expectations; second, the rooms are on the roadside. It's indeed noisy.

There was no concierge or staff assistance when we arrived, which was surprising for a hotel of this standard. When I later requested a late check-out by just one hour (until 12:00), I was told it was not possible because a group was arriving. However, when we returned to the hotel at 16:55 to pick up our car, we saw that the group had only just arrived. Refusing a one-hour late check-out, especially when traveling with a child, was extremely disappointing — and seeing the actual arrival time of the group made the explanation feel insincere. Overall, the lack of hospitality and the way guests are treated do not reflect the level of service we expected.