5-Star Hotels in Kanagawa Prefecture, Japan

Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards

A really lovely hotel, not though in a particularly nice location.  The hotel staff are superb, from your very first welcome to the wave on departure.   There are complimentary drinks available in reception up until 5.30pm and free shuttles to & from Gora.  The free shuttle bus to and from Odawara is also a bonus.  The rooms are pleasantly decorated with comfortable bed and pillows.  The onsen on the balcony was a nice addition.   Whenever we called reception to ask for something they responded instantly. The breakfast was amazing, so much choice with good quality food.   We ate in both evenings as there’s not much around.   Karen in the restaurant was a delightful member of staff, welcoming us back, remembering our drinks choices from the night before and chatting with us about our  next destination.   It’s a pricey hotel but of good quality and handy for going on the Hakone loop.

After seeing a recommendation from a WeChat influencer, I booked this hotel 🏨, and it was absolutely amazing! 👍👍 The price might seem a bit steep at first glance, but it's definitely worth every penny. I'm very satisfied! 😀 The hotel is located halfway up the mountain. Outside the hotel, there are hot springs. If you arrive before 3:00 PM, you can go and enjoy the hot springs ♨️ first. Check-in was very smooth, with smiling service. The overall design is a traditional Japanese garden style, ancient, elegant, and interesting. The intricate details of the decor are also worth appreciating. 😊 The hotel's 6th floor has exclusive private hot springs for guests, open from 5 AM to midnight – super nice! The absolute best part was the dinner buffet at the restaurant. There were so many choices, both Japanese and Western. The quality of the beef and sweet shrimp 🦐 was excellent, and there was a wide variety of drinks too – everything you could possibly want. It's the GOAT! The breakfast buffet was also great; the ramen was the best! ☺️ Luggage storage 🛅 was also very smart and convenient. This hotel deserves a 5-star rating, and I'll definitely visit again if I have the chance! ✨

This hotel is absolutely amazing, far exceeding my expectations! Before booking, I was a bit worried the room might be small, but I was so pleasantly surprised after checking in. The room was incredibly spacious – it's the first time I've stayed in such a roomy hotel in Japan! I was genuinely touched. The room was spotlessly clean, and all the fixtures were brand new. The room lighting was operated by touch panels, showing a high level of modernity. The hotel's location is super convenient; it's a 5-minute walk to Minatomirai subway station, and an Uber to Yokohama Station only costs about 50 yen. Yokohama itself is a very chill city, with great weather and pleasant temperatures – a really comfortable seaside city. Next time I visit, I'll definitely choose Mitsui Garden again!

The hotel is quite large, but you can't cook. The balcony is angled, and it's an old hotel with a nostalgic feel. Breakfast is a bit expensive at 200 RMB, with limited variety, but the taste is good and very filling. There's a shuttle bus for 1000 JPY per person, which you can arrange at the front desk or ask the staff at the airport customer service center to help you buy tickets for. It seems the route will change soon, and the price will also increase. Information flow between staff members isn't always smooth, so inquiries might not always be accurate; you need to verify. You can simply scan a QR code on your phone to order. It's very convenient for airport transfers, and they help with luggage. However, you need to give the driver your ticket when boarding. The hotel's second floor has direct access to Queen's Square, which is very convenient. They provide toothpaste, toothbrushes, and brushes, so you don't need to bring your own. There's a bathtub with a view, but you need to explore these amenities yourself as Japanese service isn't proactively helpful. Also, efficiency in Japan can be a bit slow, and they're very particular, so there's no need to arrive too early; they'll make you wait even if you do!

I stayed at the Tokyu and InterContinental Pier 8 in Yokohama back in May. The former was convenient and offered great value for money, while the latter was very new with excellent facilities. This time, I wanted a change and decided to try the sail-shaped InterContinental hotel, which is easily accessible by airport bus. The lobby is incredibly bright, and despite its age, it's very well-maintained. The bay view room was spacious and expansive, and both the facilities and service were top-notch, meeting five-star hotel standards. It was a very comfortable stay. The location is also super convenient, close to everything. Excellent value for money – I'll definitely be back!

Location: Right next to K Arena, which is super convenient if you're attending a show. The soundproofing is also excellent. I stayed for two days, and even with performances happening both days, I couldn't hear a thing, so you can definitely rest assured about that. It's very close to Yokohama Station and SOGO, just a short stroll away. Minato Mirai is about a 30-minute walk. Facilities: Having just opened in 2023, everything is brand new. The lobby is a tad on the smaller side, and only having two restaurants feels a bit limited. While the breakfast selection isn't vast, everything tastes great, and the freshly baked quiches and croissants are a major highlight – highly recommended! Service: The front desk and concierge staff were all young and incredibly polite; absolutely nothing to fault there. The only thing I found puzzling was that housekeeping finishes at 5 PM, meaning room cleaning isn't possible afterward. Is even a 5-star hotel cutting corners like this?

This hotel is so beautiful, a combination of modern and modern. The breakfast view is as beautiful as a painting. Entering from another door is a historical site. It is a hotel where MacArthur and Chaplin once stayed. It is full of historical sense and very photogenic. I hope to stay a few more days next time.

Nice service! English level of the staff is good. The western meal is good, especially the soup. The hot spring is good and I felt good with the skin. I left on the Valentine’s Day, I received a gift of a chocolate biscuit from the front reception of the hotel. I hope I will visit the hotel again.

I encountered cherry blossoms and trains at Gora Station, which were a perfect match. The hotel sent Alpha to pick me up at the station. With 40 rooms, I could see more than a dozen waiters, all of whom were kneeling to serve. As the second most expensive hotel this time, the open-air bath is a must, and the service is also in place. It is in the mountains, and there is nothing around, but the dinner is so rich and delicious.