5-Star Hotels in Sichuan, China

Whenever I visit Chengdu these past few years, I always stay at the Grand Hyatt. It offers excellent value for money. Firstly, the rooms are well-appointed, the beds are incredibly comfortable, and they even provide complimentary beverages. Secondly, the location is super convenient, just a 5-minute walk from the subway station. Thirdly, it's perfect for shopping: located in the heart of Chunxi Road, with the Ginza Mall right downstairs and just a 5-minute walk to Taikoo Li and IFS. Fourthly, the breakfast spread is extensive and delicious. Lastly, the service quality is top-notch; everyone from the front desk staff to the restaurant servers and the doorman on the first floor is warm and attentive. All in all, I'll definitely be staying at the Grand Hyatt again next time!

On the second night of our stay, right before bed, we noticed a few mosquitoes. We initially thought it was just one or two, but then we looked at the ceiling and saw them everywhere – many weren't even mosquitoes, probably over 30 in total. We called the front desk at 1 AM, and they seemed quite dismissive, not even coming to check the room. After two calls, the hotel suggested we switch rooms. To our dismay, the new room also had a lot of mosquitoes. Only after strongly insisting did they find a can of insect repellent. After half an hour of spraying, the duvet and floor were covered in dead mosquitoes and other flying insects. We asked if they could change the sheets and pillowcases, but that was a whole other story – there was no housekeeping staff available, and even though the security guard was diligent, he wasn't trained for housekeeping duties. I honestly recommend installing mosquito screens; it's astonishing to have so many flying insects and mosquitoes on the 23rd floor.

In May, I booked my stay at The Ritz-Carlton, Chengdu via Ctrip. The first four nights were paid in full and non-cancellable, while the last night was set for 'pay at hotel' due to an uncertain itinerary. Upon check-in, the front desk associate requested payment for both the last night's room fee and the deposit upfront. The guest repeatedly tried to explain and requested to pay them separately, but the associate couldn't decide and called over a female manager. After understanding the situation, the manager agreed not to collect the last night's room fee immediately, but then demanded a higher deposit. During the conversation, she was adamant about the amount, leading to a 15-minute standoff where voices grew louder. This attracted the Director of Rooms. After the guest re-explained their request, the Director not only further increased the deposit amount but also emphasized that it was 'company policy' and 'unalterable'. The guest had previously stayed at several other Ritz-Carlton properties and always had excellent experiences, which is why they chose The Ritz-Carlton, Chengdu. They were completely unprepared for such a scene. The Director insisted it was 'The Ritz-Carlton, Chengdu's own policy'. Although he verbally offered 'Is there anything else I can help you with?', he completely disregarded the guest's requests, displaying an arrogant and rude attitude, behaving as if the guest either had to pay the demanded deposit or simply not stay at the Ritz. Of course, he knew the guest had already paid for four non-cancellable nights! This standoff continued for another ten minutes. Exhausted from traveling for days and in urgent need of rest, the guest eventually gave up their demands and paid the 'company-mandated' deposit to check in. After entering the room, the guest noticed the alcoholic beverages provided (as shown in the picture), with prices ranging from hundreds for liquor to tens for soft drinks. It made them wonder if most guests actually have a demand for hundreds of yuan in alcohol consumption, and if the hotel's deposit policy was somehow related to these beverage costs. This experience at The Ritz-Carlton, Chengdu significantly diminished the guest's perception of the Ritz-Carlton brand. While the hotel's hardware was commendable and the room cleaning service satisfactory, the rude and uncivil behavior of the front desk staff was truly off-putting.

Staying at the Shangri-La was an amazing experience. As soon as I walked in, I was greeted by the hotel's unique signature fragrance, which was incredibly comforting. The front desk staff were warm and attentive; check-in was efficient and quick, and they thoughtfully upgraded me to an Executive Suite. The room was spacious and very comfortable to stay in. The hotel is located in a prime area, making it convenient to get around, yet it's far enough from the hustle and bustle of the city center that it was exceptionally quiet for a good night's sleep. The breakfast spread was rich and varied, and the view from the window was absolutely beautiful. Overall, my stay was perfect. The staff were all friendly and approachable, always smiling, and their gentle, enthusiastic, and thoughtful service made me feel incredibly welcome, as if I were right at home.

I recently stayed at the JW Marriott Chengdu, and I can honestly say it was one of the most memorable hotel experiences I’ve ever had. From the moment I walked in, the warmth and professionalism of the staff made me feel like I was returning home, not just checking into a hotel. Every touchpoint—from the seamless check-in to the delightful breakfast service and the ever-smiling lobby staff—was filled with genuine care and attentiveness. It’s rare to find a team that consistently goes above and beyond, but the JW Marriott Chengdu truly embodies the spirit of heartfelt hospitality. What elevated our stay from wonderful to absolutely perfect was Xiaoxiao (小肖). Her communication was not only professional and timely but also incredibly detailed and caring. She took the time to understand our needs and thoughtfully coordinated every little detail to make our Mother’s Day trip smooth, stress-free, and unforgettable. Thanks to Xiaoxiao, my mother felt truly celebrated and cherished throughout our stay. This is actually the hotel I regularly stay at when I am in Chengdu, because of its central location. It never disappoints.

Woo... an absolutely fantastic stay at the upscale Joyhub Air Hotel! On April 20th, 2026, check-in was a breeze – quick, no deposit required, just a passport registration. The staff were super friendly and incredibly helpful. The location is excellent, and the room was spotless with a cozy duvet on the bed – everything I could ask for. The room itself was very spacious, offering a relaxing garden view outside, which I captured in many photos. After settling in, I explored the hotel's facilities, which were also stunning. I thoroughly enjoyed the buffet dinner; there was a huge variety of delicious food. I paid CNY 298 / RM 178 (for 2 people) in cash, as Alipay wasn't accepted. There weren't many tourists dining, and every dish was incredibly tasty. The next day, April 21st, I tidied up my room before checking out. I left the room at 4:45 AM and returned my key card at the reception, and check-out was also quick. It's about a 10-minute leisurely walk from the hotel to the airport terminal – you just cross a bridge to enter the airport. At the airport, female customs officers scan you before entry. The hotel is directly opposite Terminal 1. I would happily recommend this place to my family and friends. Joyhub Air Hotel (non-smoking rooms) Joyhub Cheer Hotel (smoking rooms) I took so many photos that I don't think Trip.com will let me share them all; Trip.com will select which photos to include with my review.

The hotel's location is excellent, just a kilometer from Taikoo Li, easily walkable. The free underground parking is very convenient. You can take the subway directly to the 33rd-floor front desk for check-in, and they even upgraded my room. My favorite part was the 7th-floor pool; the water temperature was comfortable, it wasn't crowded, and I could swim and work out both morning and evening. The breakfast had a great variety, the dining area was spacious, and the service was impeccable. The high-floor view was expansive, overlooking the Jinjiang River (including Jiuyan Bridge and Anshun Bridge), which was stunning in both the morning and at night. Overall, I was very satisfied with both the value for money and the comfort!

The new hotel had no formaldehyde smell, the rooms were large and beautifully decorated, and exceptionally clean. The bed wasn't the super soft type, and the pillows—one high and one low—were a thoughtful touch. Most importantly, being on the second floor, it was quiet at night, and I slept very well. The surrounding environment was great, perfect for taking photos, and the service was excellent. It's rare to find such a satisfying hotel.

The hotel is really close to the scenic area's entrance, which is super convenient. They let us store our luggage, and even after checking out, we could still relax in the lobby and have some tea, which was a nice touch. Breakfast was good. My only minor complaint is that the room felt a bit small, making the air feel a little stuffy. Other than that, everything else was fine.

My stay at The St. Regis Chengdu was a journey enveloped in warmth and delightful surprises. What touched me most was the St. Regis's signature butler service. The butler, keenly noticing we had a child with us, proactively and swiftly set up a bed rail in the room. This kind of thoughtful, forward-thinking care made us feel incredibly secure and at ease. Beyond that, we dined at the hotel's Chinese restaurant, 'Yan Ting,' for three consecutive evenings. Every meal was an ultimate culinary delight, with exquisite and heartwarming dishes that completely captured our hearts. From the reassuring comfort of our room to the captivating food, The St. Regis Chengdu provided us with an impeccable stay—not just a physical rest, but also a balm for the soul. Highly recommend, five stars!