2-Star Hotels in Alberta, Canada

Service was quick and efficient. Fresh cookies available at check in. Room was clean and cool. Breakfast was sufficient. Usual fare. Scrambled eggs, bacon, toast, waffles etc. Location is on the south of town with plenty of restaurants, Theatre and Costco. We would stay here again. 

First time staying here and was pleasantly surprised! Beds were comfortable, quick walk to downtown, and the front desk staff were very friendly!

Love the friendly staff n even the guests staying there too. Nice hotel attracts nicer people. My boy just loves the swimming pool... evening n morning swims are the must do ones. The plentiful choice in breakfast was also another nice surprise. Definitely thinking to stay here again on next visit.

It is best place to be in like the hotel environment and location is good too.For fitness gym is open from 6- midnight.😀😀

The Filipina lady at the reception is rude and not accomodating. She is very sarcastic and does not know how to handle or deal with guests. She is supposed to be polite, patient, and most specially courteous since she is a first-line customer service personnel.

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

Love the location that can travel to Banff Park and the nearby nearby (should have a car to drive) and the staff are polite. Our room has a beautiful view even though it is on the ground floor. If you like the peace of a small town like Cochrane, it should be another option. And going to Calgary airport is a short drive away.

The location worked for me because of the functions I was attending in the neighbourhood. It may not for others as there no restaurants or shopping close by. A typical airport hotel. Room was clean. Good basic amenities, fridge, microwave, iron & board, work desk, tv etc. I really liked the shower stall instead of the typical bath tub. The 24 coffee service in the lobby was a plus. There is also available snacks available for purchase. The pool and hot tub were nice to relax at after a tiring day. One of the elevators shudders as it reaches the 4th floor. The breakfast area was little crowded in the mornings with people waiting for things to be replenished. I skipped breakfast on both days I was there. A good stay overall.