5-Star Hotels in Massachusetts, United States

The hotel is okay, but two unknown purchases have occurred, and it is not clear whether it is a hotel problem or a bank problem

The room was elegant, tastefully decorated, spacious, and well-equipped. The cleanliness was excellent, and the hardware exceeded expectations. However, one lady at the front desk had a very poor attitude; she seemed to look down on people, almost to the point of discrimination.

It’s a beautiful hotel. Room is nice and comfy. Location is perfect. However, service is terrible. Like a 3-star hotel. When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help. Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed. From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish. A request of a kettle took 30 mins. We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.

Arrived at the hotel around 2 pm and fortunately the room has ready, however we had a room located far away from the elevator, in fact my room is at the end of the of the hallway 😑 the room is small with old furniture, there was some cracks on the wood panel. There is no fridge and the AC was so noisy. The bathroom is good - I think it has been renovated. With the price we’ve paid I think I just bought the ‘location’ instead of the room as it is a very standard room, considering it is a 5 stars hotel.

The InterContinental Boston has a great location; it's within easy walking distance of Chinatown, the Financial District, and Boston's South Station. The receptionist, Lily, was very friendly. While the breakfast selection wasn't extensive, it had most of the essential American breakfast items. The problem was that when you needed to call for water, toiletries, bathrobes, etc., they couldn't provide slippers due to insufficient stock.

This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.

The gym is on the ground floor, but it's very stuffy! No windows, feels like a basement. Everything else was fine.

The administrative works from 8am to 6pm so make sure to contact them during this time. The location is super pretty, with landscape to the harbor and a secured neighborhood. Huge room, each has a terrace. The female staffs were very friendly and supportive.

Opposite Boston Park. Close to Chinatown. The hotel is low-key, but low-key luxury. The snack room on each floor is super considerate, but there is no kettle, so you can't make tea. You can buy some hot tea in the coffee shop in the lobby, but there is a time limit and the room is relatively small. It is also expensive in this season

This is the second time I stayed at this hotel. The basic accommodation conditions of Four Seasons, such as quilts, pillows, air conditioning, bathroom, spacious rooms, etc., are beyond doubt and must be excellent and reliable. There is a high-quality Japanese restaurant downstairs, which is modern. The SPA is very good. The only thing that is not as good as the old Four Seasons Hotel in Boston is that the room is just very modern, without any style.