5-Star Hotels in Massachusetts, United States

Stayed at an upgraded harbor view king room. One of the largest and nicest room I have stayed this year at the price of a Marriott Courtyard stay downtown. Almost everything can be controlled via the IPad. Mini bar is stocked with drink and snacks, the price is steep and the items will be charged to you room if you pick them up for more than 30 secs. The front desk staff did warn me of that so I was not surprised by that. You will have to pay to use the fridge if you want to store your own items. Aside from the location, everything else is 5 star for me But from what I read online, the Encore does offer shuttle services to downtown/chinatown. Will stay again if I’m ever in Boston in the future.

Watch out where you staying ! We’ve been using intercontinental hotel very well for couple years We live 5 hrs aways from the boston city Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel We stayed a night First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe) Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer Every time when I need I had to go Downstairs.. (Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL) Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!! And we couldn’t sleep at all stayed all night to go the airport next morning …. I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there.. So i claimed it next day when I checked out There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them But Email also Wrong ! What a WORST experience ever Years of good experiences have all crumbled this year. Anyways watch out where are you staying the room

My second stay at the hotel in a month. Really impressed with hotel services by everyone i encountered at The Newbury Boston. I had a late midnight flight flying out, so have requested for a late check out via trip.com comment box. When I checked in, the hotel told me they took note of my request on the trip.com booking and gave me a late check out. Appreciate the professional service at the reception! And the efficiency of trip.com on meeting my request and bookings 🩵 Thank you

Arrived at the hotel around 2 pm and fortunately the room has ready, however we had a room located far away from the elevator, in fact my room is at the end of the of the hallway 😑 the room is small with old furniture, there was some cracks on the wood panel. There is no fridge and the AC was so noisy. The bathroom is good - I think it has been renovated. With the price we’ve paid I think I just bought the ‘location’ instead of the room as it is a very standard room, considering it is a 5 stars hotel.

Very nice hotel, the guy at the front desk is from Shanghai, very professional and handsome. He took the initiative to help order lunch. The afternoon tea on the first floor is very good. I made an appointment with friends to have afternoon tea together. It feels similar to the Peninsula Shanghai. I didn't read the menu carefully and ordered an ice cream. Ahaha, in the end, the whole afternoon tea was not charged. I'm really sorry.

The hotel restaurant is convenient and convenient. The staff were friendly. Location is good. The room I stayed in was wonderful.

Very suitable for family with baby tour, excellent location, convenient travel! There are also various restaurants to choose from around, go to quincy market, waterfront park (there is a small kids park ) and so on is also a walking distance! Will stay again next time.

This is a newly opened hotel in Boston, so the facilities are all new and there are no problems. The design is also OK. The surrounding streets are very safe. But looking out the window, you can only see other buildings, and there is no scenery. The hotel breakfast is above average.

The hotel is okay, but two unknown purchases have occurred, and it is not clear whether it is a hotel problem or a bank problem

Thanks for your generous hospitality…delayed my check-out time without any hesitations,brought me ten bottles of SARATOGA to me,and also sent my delivery food to me twice～Langham Boston尊的不错,房间不大但是麻雀俱全,它们配的水水是中美元首会晤时专用的,隔音确实不太好,主要是它的房门比较单薄,可是服务是有求必应的!