Very good hotel. It's a few blocks from the center and the main avenue, but just enough to be close and quiet. There's a kitchen in the room.
The pool isn't like the photos. It's smaller, but it's useful. We were able to use it before check-in and after check-out.
They store your luggage, although there's little control over it, as they don't check or keep track of which bags you leave or take.
Hotel near Playa Paraiso,Tulum25% of visitors choose this area
NNoutch2024.11.16
In the national park, the environment is very good. The single cabin has a hammock, complete facilities, and comfortable bedding. The service is warm and thoughtful, and the beach is beautiful. The lights are dim at night, which is not very convenient. If you encounter wind and rain, you can only call for room service, which has few choices and is not cheap. There are many people at breakfast, and the waiting time is long. But other than that, the overall experience is very good, and you can walk to the ruins park, it is worth staying
With a stay at Naala Tulum in Tulum (Zama), you'll be within a 5-minute drive of Tulum National Park and Gran Cenote. This hotel is 2.5 mi (4 km) from Tulum Mayan Ruins and 11 mi (17.8 km) from Xel-Há Park.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Naala Tulum, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 95 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Nice location close to the beach around the corner from the Ado bus station and 5th avenue.
Friendly receptionist who helped me a lot.
It can be a bit noisy sometimes.
I was happy with the room upgrade :)
Casa Kaoba is a nice hotel. I stayed here for one night. The location is quite far from everything but it’s very peaceful. The breakfast was good with Mexican and western options. The room and bathroom were spacious. The only thing I had a problem with was the scum on the bathroom shower head. Otherwise, everything else was fine.
Lugar muy limpio...ubicación buena en el centro de cancun ...pues realmente te terminas la isla en 8 cuadras..así que llegas a la playa en poco tiempo
Muy tranquilo y también personal muy amable
Definitivamente volveremos...
It is a very nice hotel very well decorated rooms
The only problem I see is that she was very removed from the center and that the day I went they were fixing the pool and we couldn't use it in the 3 days of stay we were there
Pluses
Good Location
Cons
Elevator damaged, they gave me a room in the 3rd floor, wasnt fun to bring up luggage
Poor breakfast
A/C in bad condition
No hot water in the shower
Hot water in the pool, it is so small that water is hot due to the sun....
No parking available, you have to go and park in a public parking place
Overall pretty bad condition of the premises... good for 1-2 nights ...
Hotel near Downtown Cancun,Cancun24.3% of visitors choose this area
MMerhawi2024.06.01
The hotel was very clean and the staff were also very nice. I am very happy

Very Good
61 reviews
8.0/10
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8.1/10
Very Good
VVerified MemberThe strength of this hotel is the great built-in spa within the hotel property!
Stay here if you want to enjoy a beautiful spa experience only steps away from your hotel room.
Don’t stay here is you expect to be close to downtown. It’s at least a twenty minute walk to downtown, including if you just need a quick drink from a convenience store, and having to take a taxi each time quickly adds up! Don’t even think about walking to and from the hotel after sunset as the mosquitoes will eat you very quickly (you won’t even make it half way). Hence, I sort of wished I picked any hotel closer to downtown as I believe their premium is worth it just on this fact alone.
Don’t stay here if you want variety with the included breakfast. The complimentary breakfast will have you searching for the rooftop entrance across the street, climb the stairs to be presented three preset breakfast options; omelette or scrambled eggs with either cheese or ham or pancakes. Granted, a bit of fruits and yogurt is included along with the eggs, but it’s pretty basic. Though I’m not complaining when you get to have freshly prepared breakfast on the rooftop overlooking the Holbox white beach! Just don’t expect much nor to have a variety of options. But it will get the job done! Breakfast was 8:30-10:30am and we hung around past that to enjoy coffee on the rooftop WIFI.
Don’t stay here if you are expecting a good pool experience. The two small pools on the property aren’t running all the time so it doesn’t look appealing to get into.
Don’t stay here if you are expecting a view from your hotel room. You won’t see any bit of the ocean - just the hotels in front and behind this hotel.
We upgraded from the Double Room to the King suite and really glad we did because we got a nice balcony and comfortable bed with plenty of different pillow options. We also looked into upgrading to the King suite with bathtub option but glad we didn’t opt for it as the bathtub didn’t look appealing and just took up all the living room space. We wish the rooms were a bit more spacious, with perhaps some living room furniture, otherwise you just get a basic bed with nightstands, TV with basic cable and basic bathroom. The water pressure was good and quickly warmed up. The room AC was great and didn’t need to be run long. The issue mainly was the poor insulating as we heard out downstairs neighbours and likely would have heard whoever was across from us if there was anyone. There was no safe or iron in the room unfortunately.
If beach clubs are your thing, there are three decent options very close by. We checked out “HAU” beach club directly across from this hotel. This beach club didn’t have a minimum, had a generous happy hour (4-7pm), but unfortunately we got diarrhea after their mojitos. Although they were delicious mojitos so it’s hard to regret it.
I primarily booked this place to get a great spa experience and they exceeded my expectations. Thus, based on this experience, this hotel deserves nothing less than five stars.
I also can’t forget to mention the hotel staff were incredibly helpful during our stay. Shoutout to all the concierges and especially including Mateo, Almira and Marianna in the reservations department!
GGuest UserThe accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday.
Earl
EEzzouThe place is really good with an incredible private beach,
But what really stood out to me is the quality of the service, the employees of the hotel really take care of you in the most professional and friendly way possible !
I recommend !
LLuci.LuxyThis was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.
BBrianThe hotel is similar to a three star hotel but is very economical for the prices it offers. Best part was the morning breakfast buffet. They have a cook who carefully prepares omeletes and quesadillas, definitely recommend the chicken chipotle quesadillas. Buffet may not be included so you may want to double check to be sure.
The living quarters were basic as well. You will have a security box, closet, small tv. They commonly clean every morning, if you don't want it to be clean you can place the do not disturb packard. Everything in the room is white, you will have a decent view of the buildings around, but the view is relaxing. Btw, it's advised to secure your belongings if you have a suitcase, this logic would apply any hotel you go to, better safe then sorry. Staff were very nice, everyone within the buffet mostly speak perfect english, but the cleaning ladies were not able to. Just something to be aware of.
*** If you love starbucks, they have one at the entrance. They can't make a Barbie Frappuccino but they have most drinks similar to the aiports.
I did not go to the pool of gym due to frequent travel to Xcaret. This is a hotel morentowards those who do travel versus the cost of an all inclusive.
Overall, this hotel is budget friendly and the concierge/staff were very kind. Defintely worth the considering.
FYI, you want to run the water for a little to get it hot. Its more between hot and warm, they could update the shower heads. Bht they give you plenty of towels they have a blowdryer aswell.
Also, outlets may be an issue in the single rooms, the family rooms are well equiped.
Close to the airport aswell, the drive is around 10 minutes.
RRayRefer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun
I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast.
The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube.
Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone.
There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper.
You can book Uber and you'd be picked up in front of the hotel.
I will definitely come back to this hotel when I visit Cancun in the future.
VVillitaHotel nearby the airport around 10 min drive.
There’s a free shuttle to hotel, unfortunately the pick up from airport is very poorly organized and executed (I requested the hotel to notify me on the schedules and where should I take the shuttle but nobody reply) I found it by chance :/…
The check in took around 90 minutes (no kidding) but guess it was an extraordinary situation.. good if you must stay overnight for a transit or want to be near airport.
Breakfast not bad and room pretty basic.
GGuest UserMy stay at Bsea Cancun Plaza Hotel was truly memorable. From the moment I arrived, the staff went above and beyond to ensure every aspect of my stay was comfortable and enjoyable. Their warm and cordial efforts made the experience feel more than perfect, and their prompt and efficient customer support was commendable.
The location of the hotel is simply breathtaking – being right next to the beach made it a dream destination for relaxation and enjoying Cancun's natural beauty. The proximity to the ocean, combined with the serene surroundings, deserves a perfect 10/10 for location.
The staff was exceptional, earning a well-deserved 10/10 for their friendliness and dedication. The ambiance of the hotel was serene and inviting, making it an ideal getaway, which I would rate 9/10. While the restaurant could improve slightly, I would still give it a commendable 8/10 for its offerings.
Overall, considering the outstanding beachfront location, the exceptional staff, and the peaceful ambiance, my experience was nothing short of delightful. I would confidently rate my stay a 9.5/10 and highly recommend this hotel to anyone looking for a relaxing and enjoyable stay in Cancun!
MMelissaPros
Location. Rooms, hotel grounds
The location is about 5-10 min walk to the main area of downtown with all the shops and markets.
The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day.
The property has a front gate so it made the hotel feel very secure and safe at all hours.
Overall no issues with the hotel itself.
Cons
Communication and checkin
I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel).
I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
GGuest UserWe stayed in the hotel for 3 nights only as a family of 2+2. Hotel contacted us in advance asking if we want sofa bed, it was very nice and in fact very handy to have as kids didn't fancy the bunk bed.
The location is very good, the hotel is just by the beach. The sea was lovely but the beach was full of seaweed. Whole area was like this so not just the hotel issue. Hotel's pool was really nice. The hotel is just by the promenade full of souvenir stalls and bars/restaurants. I highly recommend pizzas at Ronny's.
Apartment was nice and clean, we had a few bottles of fresh water left every day by the cleaning staff. There is aircon in each room working well. The kitchen is very basic, it lacked toaster and was short of cutlery, it would be nice to have a few more spoons. No hair dryers in the bathroom. We had a small balcony but sadly couldn't use it. It faced back of the hotel where someone was constantly burning trash. Not the fault of the hotel, just the general issue with rubbish being burned everywhere in Mexico.
The breakfast was 199 mexican pesos and there is a selection of 4/5 choices.
This is a really nice hotel for family stay with a medium size budget
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