3-Star Hotels in West Midlands, United Kingdom

Less than 10 mins away from New Street Rail station so very near Bull Ring and other attractions as Birmingham Library which looks like a cake!Amazing! Easy check in and out. Hotel has a luggage area so on check out we managed to stroll around comfortably. Friendly staff like Elsa. Good breakfast. I love the vegetarian sausages and the cute, soft little pancakes. Coffee is important for me so I loved that they have 3 coffee machines so no long queue! The reception area has a very nice smell. I want to buy the air freshener they use☺️ Clean room with a very nice view. Had a good stay except that some nearby guests would rather close their doors so loudly that it disrupted my sleep. I just wish people could be a bit respectful.

The check-in was easy & efficient, as it took few minutes. Location was walkable to Birmingham New Street Station. It was in quiet location just opposite to Snow Hill One & Two. Price was very reasonable. As usual, room was clean & tidy. Free breakfast was good, but bit busy. I lost my right earbud airpod on bed. I called & recovered it the same day. Great service!

Stayed for 1 night prior to early flight. It was further from the airport than I thought it was. The bed was comfortable and bedding spotless The hubby liked the fact he could see the aircraft take off and land from the room so wasn’t disappointed that it was further than anticipated. The bathroom was adequate but I’m not sure about having a shower curtain instead of a screen but it did look clean. The meals we had were nice and a couple of drinks in bar. Hospitally tray was adequate too. You need to ask reception for hairdryers but not an issue. Overall it’s great value for money and we would stay again. All the staff we came into contact were friendly and professional at all times

We recently booked 2 rooms. We had the pleasure of staying at Holiday Inn NEC Birm, and we couldn’t be happier with the experience. The warm and welcoming staff made us feel at home when we walked in. The check-in process was smooth and quick, and I was immediately impressed with the hotel's modern, clean, and stylish decor. The room was spacious, comfortable, and beautifully designed, with all the amenities I needed for a relaxing stay. The bed was incredibly comfortable, ensuring a good night's sleep. I also appreciated the attention to detail. One of the highlights of our stay was the breakfast. The selection was varied, fresh, and delicious. The dining area was bright and inviting, making it a great start to the day. The hotel’s location was perfect, with easy access to nearby attractions. Whether you’re looking to explore the city or just relax in a peaceful environment, this hotel offers the best of both worlds. The staff were outstanding – always friendly, professional, and eager to assist with any requests. Their customer service truly stood out and added to the overall positive experience.

Lovely staff, young and rushed off their feet, stayed for one night, stayed before 2018. Confused I paid for the privilege to stay in the hotel to attend the horse racing and watch Madness. Yet was confused that the hotel let anyone in to use the bar, from the race course when there was ample bars in the race ground for anyone not staying at the hotel. After Madness finished the only bar open is the hotel bar, because show is finished 10.00 home time and they want you out if you’re not staying at the hotel, which is fine, but if you are staying in the hotel as many of us were , bar was full, rammed so of course people wanted to sit outside because there are tables for the hotel outside but security had been told not to let anyone outside with drinks, how stupid is this, I understand you want to close the race course, so you need to restrict people from using the hotel if they aren’t staying there, and don’t be greedy and take peoples money knowing your going to be 60 people plus in a reception bar area, tiny thing like covdi happen few years back you should only serve hotel guest because that’s what you are, a hotel. And help the poor bar staff, young girl on her own, blokes walking out with 3/4 pints not paying and she’s on her own can’t chase them. Ps didn’t stay for breakfast too expensive, I was going to but even though it had increased in price quite a bit, but remembered it was cold last time we stayed.

The staff are very friendly and welcoming. The room was clean but had dust in certain parts of the lighting and table. The bathroom didn’t smell to good when we got there. There wasn’t much soap to wash your hands. Unfortunately at night time the people next door were loud and at times the door was shutting it would wake you up. The tv remote wasn’t working properly.

Does exactly what you need for a one or two night stay. A bit cramped to stay any longer but perfect for an affordable over night when seeing a show or event

Service excellent on what had been a fraught day, receptionist so helpful and polite. Booked in to breakfast and can honestly say, that having stayed in several competitors the quality ofvfood and service was exceptional. Particular credit to Aisha, a credit to you organisation. Reception able to assist in extending our stay will definately stay again as will be over this way for next 6 months at least Well done

Disappointingly dusty chair bedsheets add floor. As soon as I entered to the room I started coughing. I suggest somebody need to double check the cleaners after they cleaned every room. The picture shows th first room bedsheets full of hairs and dusts. When I complained the receptionist gave moved me to other room at least the bed is much cleaned but still as on the picture shows the floor was muddy and dusty. I am thankfull for the help of the receptionists despite the above issue I hope the will fix it for future.

A word of caution. My issue was resolved favourably but my advice is to check the reservation and ask the questions. The ibis Birmingham Airport has 2 levels of accommodation at the same location. I booked and paid for the Ibis through Trip. On arrival I was told the Trip had made my reservation in Ibis Budget. The concierge told me me there was nothing he could do. I would have to take it up with the booking agent, Trip. I accepted the room ( I have stayed here before in ibis Budget, I knew what to expect. Perfectly adequate for an early morning departure.) My disappointment was that I had booked and paid for the higher end accommodation on this occasion. Needless to say, I contacted customer support services and after sometime and various explanations and photographs, my issue was understood. I chose to accept the compensation offered.