3-Star Hotels in North Sumatra, Indonesia

Initially, the hairdryer in my room was broken and wouldn't turn on. I tried calling customer service from the room phone four times, but no one picked up. Since I was already running late, I went down to the reception. They said they'd fix it, but after a long wait, it still wasn't done. I asked if there was another hairdryer I could use, but there wasn't. After repeatedly checking back in my room and getting nowhere, I decided to check out. Then, to my surprise, the key was missing, even though I had just used it, and they asked me to pay for it. I left 50,000 IDR and left because I was so late due to waiting for the hairdryer. Just five minutes after leaving, I received a call asking me to pick up a charger I supposedly left behind, but it wasn't even my charger. They also returned 100,000 IDR, my deposit, even though they hadn't given it back when I checked out. It was a bit strange, but I'll only be staying there once. In my opinion, the service was very poor.

Clean and tidy. Very convenient airport hotel for an early flight or arriving late. A 3 minute walk to the check-in desks. Breakfast was fantastic with a massive selection choice of Asian food. The best we have ever seen and made us wonder why this is only rated a 3 star hotel. Based on the breakfast alone I would give it 5 stars.

I recently stayed at Swiss-Belinn Medan and had a pleasant experience overall. The hotel is conveniently located in the heart of Medan, making it easy to access nearby shopping areas, restaurants, and local attractions. The room was clean, comfortable, and well-maintained, with all the basic amenities provided. The bed was cozy, and housekeeping did a good job ensuring everything stayed tidy throughout my stay. The staff were friendly, polite, and always willing to assist with any requests, which made the experience even more enjoyable. Breakfast was quite good, offering a decent variety of local and international dishes. The dining area was also clean and well-organized. One area for improvement would be the Wi-Fi connection, which could be a bit unstable at times. Additionally, the room size might feel slightly compact for longer stays, but it is still sufficient for short trips. Overall, Swiss-Belinn Medan offers good value for money, especially for business or short leisure stays. I would consider staying here again on my next visit to Medan.

This hotel is very close to Kualanamu Airport, about 20 minutes by car. The Wi-Fi service is fast, and the password even made me smile. The reception staff were friendly and efficient, but when I asked for help with the luggage trolley, the communication with the staff on the ground was a bit slow to respond to the pager. In the end, we only waited a few minutes, not hours, so it wasn’t a big problem. The room was comfortable, just right for a transit stay while waiting for the next flight.

Tmpt nyaman cocokk untuk keluarga dan anak anak, ada sheep dan alpaca.

Amazingly helpful staff. Biggest room I have stayed in. It felt like a home. Good location. Breakfast is average at best. Has an A and W next to reception so that’s a plus. Highly recommend budget accommodation.

* Prime Location. It is right next to the Medan Train Station and literally side-by-side with Centre Point Mall, making shopping and transport incredibly convenient. * Outstanding Staff: The reception team was professional! I truly appreciated them granting me a late check-out until 1:00 PM. While the room was on the smaller side, it was clean and well-maintained. However I noticed the pillow sheets were quite old and had turned a dark, faded color. They definitely weren't white anymore! Housekeeping should retire these linens and ensure only fresh, bright whites are used for guests. I spotted some small ants near the desk/phone area. A quick treatment from maintenance would help keep the workspace clean.

Good strategic location in the middle of the city Good service Only the AC is not cold, hopefully it will be improved

We really enjoyed our stay at the resort. The atmosphere was so relaxing and refreshing. I also want to commend the staff, they were friendly, welcoming, and very accommodating

I recently had the pleasure of staying and overall it left a very positive impression. 🛏️ Room Comfort & Cleanliness • The room was spacious, offering plenty of room to relax and move around comfortably. • It was immaculately clean, with fresh linens, spotless floors, and well-maintained furnishings. 🌅 Scenic Views • The views from the room were stunning—whether it was city lights at night or a sweeping horizon during the day, the scenery was truly enjoyable.