3-Star Hotels in North Sumatra, Indonesia

Clean and tidy. Very convenient airport hotel for an early flight or arriving late. A 3 minute walk to the check-in desks. Breakfast was fantastic with a massive selection choice of Asian food. The best we have ever seen and made us wonder why this is only rated a 3 star hotel. Based on the breakfast alone I would give it 5 stars.

Initially, the hairdryer in my room was broken and wouldn't turn on. I tried calling customer service from the room phone four times, but no one picked up. Since I was already running late, I went down to the reception. They said they'd fix it, but after a long wait, it still wasn't done. I asked if there was another hairdryer I could use, but there wasn't. After repeatedly checking back in my room and getting nowhere, I decided to check out. Then, to my surprise, the key was missing, even though I had just used it, and they asked me to pay for it. I left 50,000 IDR and left because I was so late due to waiting for the hairdryer. Just five minutes after leaving, I received a call asking me to pick up a charger I supposedly left behind, but it wasn't even my charger. They also returned 100,000 IDR, my deposit, even though they hadn't given it back when I checked out. It was a bit strange, but I'll only be staying there once. In my opinion, the service was very poor.

We stayed here just for one night before catching the train the next day. The room itself was nice, clean, and the bed was comfortable, which was perfect for a short stay. However, all the rooms open directly onto the main lobby, so it gets very noisy early in the morning. If you’re a light sleeper, this can definitely be disturbing. There’s also a very large dehumidifier in the corridor that makes a constant, unpleasant noise.

The service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.

The importance of welcoming guests who attend by a security guard or receptionist. - The check-in process is smooth, good and requests are fulfilled. - clean and tidy rooms, amenities available. - TV channels are very bad, TV broadcasts are difficult to watch. - the swimming pool was very busy and full, there were no officers on duty, the pool floor was very dirty with food and water waste, there were no officers to clean the area. There are not enough changing rooms for crowded conditions. - The corridor floor is muddy and watery due to visitors. - In the breakfast restaurant, many of the menus are out of stock, there are no seats because it is full of visitors, many people fight over food like village people who never eat well. - the checkout process was good and there were no problems. Hopefully in the future it will be more organized and improved for the better. nice stay in swissbelin, thank you.

This hotel is very close to Kualanamu Airport, about 20 minutes by car. The Wi-Fi service is fast, and the password even made me smile. The reception staff were friendly and efficient, but when I asked for help with the luggage trolley, the communication with the staff on the ground was a bit slow to respond to the pager. In the end, we only waited a few minutes, not hours, so it wasn’t a big problem. The room was comfortable, just right for a transit stay while waiting for the next flight.

Tmpt nyaman cocokk untuk keluarga dan anak anak, ada sheep dan alpaca.

For the business trip was normal, nothing special. One of our colleagues got rooms with a broken AC. But it was nice cause this hotel together with A&W

I recently had the pleasure of staying and overall it left a very positive impression. 🛏️ Room Comfort & Cleanliness • The room was spacious, offering plenty of room to relax and move around comfortably. • It was immaculately clean, with fresh linens, spotless floors, and well-maintained furnishings. 🌅 Scenic Views • The views from the room were stunning—whether it was city lights at night or a sweeping horizon during the day, the scenery was truly enjoyable.

strategic location, but the room feels stuffy, because the air circulation is not good