Was disappointed this time stay at this hotel a few times. Our plane was delayed so we never arrived until 2am. The girl at the front desk was friendly and helpful. Went to our room and there was an awful noise coming from the bathroom it was like a strong wind blowing through the cistern. We flushed the toilet a few times but it wouldn’t go away, we were tired so just went to bed with the bathroom door closed but could still hear it. We were up at 6.30 am went for breakfast and reported it to reception. The first girl we spoke to didn’t seem interested at all, just said she was listening but there was nothing she could do. It was her attitude more than anything , we then went back up and checked out about 7.30am the second girl at check out was nicer said she would report it and would be in touch. We like this hotel and go away a lot but we were very disappointed in the attitude of us having a very sleepless few hours. Took a video of it but it won’t upload.
Absolutely amazing hotel. Perfect location. I had a early flight this morning and to look out of my window and see its literally across the road and im there was so amazing . The service was incredible . Beds very cosy and a lovely dark room to sleep was much needed . Ill definitely be back . Thank you 😊
Staff very kind and helpful. Although I agree with energy saving, a small room with a window that does not open and the air conditioning that does not cool off at the desired temperature is not acceptable (a completely ineffective gradation is set). That the room was small was already evident from the booking, but the information on the restriction of opening the window for safety (a few cm) was completely hidden. Not exactly in the city center.
Stayed one night in room number one. There was a loud humming noise coming from outside the bedroom window. I spoke to the hotel about this and was told the appliance would turn off at 9pm. We came back from the gig around 11.30pm and it was still running. It continued to turn on and off throughout the night. If we had been staying longer i would have complained and moved rooms. There are other reviews on here about noise issues in this hotel.
Best travel experience I've ever had. The staff were polite and friendly, great service. The food and drinks were wonderful, everything was very clean.
The city is fantastic.
People think that the hotel near the airport is sucks, but I think that it is great for me. Not only the location, but also food in the restaurant is great
Went to the airport Premier in by accident where they were very helpful and friendly. Our Premier Inn was not as good. Building a bit tired. Staff so so.